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Help desk software comparison
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Fed up with your help desk software?

Do you need more than just a chat tool for your customer support? Try LiveAgent!

LiveAgent is the ultimate omni-channel solution for your help desk. With more than 180 advanced features and over 40 third party integrations, LiveAgent is the ideal support tool for customer service teams of all sizes. Switch today and find out about benefits of using LiveAgent.

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3 reasons why companies switch to LiveAgent

Tons of useful features

Over 180 features to make your workflow easier and more enjoyable.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one of our three paid plans or pick out separate features to customize your help desk.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

SmartsUpp vs LiveAgent at a glance

Features Liveagent SmartsUpp
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
SmartsUpp offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
SmartsUpp offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
SmartsUpp doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
SmartsUpp doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
SmartsUpp doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
SmartsUpp doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
SmartsUpp doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
SmartsUpp doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
SmartsUpp doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
SmartsUpp doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
SmartsUpp doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
SmartsUpp doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
SmartsUpp offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
SmartsUpp doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
SmartsUpp doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
SmartsUpp doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
SmartsUpp offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
SmartsUpp offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
SmartsUpp offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
SmartsUpp doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
SmartsUpp offers unlimited 24/7 support.
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Powerful Smartsupp alternative

If you’re looking for an Android help app packed with tools and features, you’re in the right place. LiveAgent connects you with your customers through multiple communication channels. We’re talking email, live chat, social media, call center, and knowledge base all within one powerful solution for your business. If you want to always be part of your customers’ conversations, the best social customer service software you can choose is LiveAgent.

All queries are managed by a ticket system to keep you organized and efficient.

Fastest live chat

For most businesses, live chat is the main tool for connecting with customers. Live chat needs to be fast, reliable, and always available on your website so you can effectively convert website visitors into paying customers.

LiveAgent boasts the fastest live chat widget on the market. It displays in just 2.5 seconds.

LiveAgent - live chat agent feedback - gif
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We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

LiveAgent vs Smartsupp comparison

Check out how we compare to Smartsupp based on customer reviews on Capterra

Smartsupp vs LiveAgent Capterra comparison
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Get more for a great price

Getting more customer support tools for your business doesn’t have to be that expensive. In fact it can be a great deal. 

LiveAgent won’t suck your budget dry. We have three great paid plans that are packed with tons of advanced tools, features, and integrations to help you provide the best support you possibly can. Check out our pricing plans to find out more!

See why companies switch to LiveAgent

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Looking for a different help desk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay close to your customers and help them faster with LiveAgent.

Related Articles to Smartsupp alternative
LiveAgent now supports integration with popular website builder uKit. uKit allows nearly anyone to create beautiful and professional-looking website.

New integration: uKit

The given text discusses various telecommunications and technology service providers, including options for email servers. These providers offer a range of services such as virtual PBXs, live video calls, CRM software, cloud services, call center solutions, and time tracking apps. They also pride themselves on having user-friendly interfaces and excellent customer support. The text promotes LiveAgent, a customer service software, and encourages readers to sign up for a free trial.

Provide support, keep up to date on tickets and do more with LiveAgent app for iOS. You can do it, even when you're away from your help desk.

iOS

LiveAgent is a versatile helpdesk software that offers integrated customer support through various channels including ticketing, live chat, social media, and voice helpdesk. They also provide tutorials and technical support, SSL security, and awards and certificates for their services. The software is easily accessible and they offer fail-proof tips to improve customer satisfaction to maintain a human connection. Additionally, LiveAgent offers pricing features, integrations, alternatives, and support portals to assist businesses with their customer service needs.

LiveAgent customer service webinar focuses on multi-channel help desk solution. Live chat, ticketing software, live chat, built-in call center and much more are included. LiveAgent free trial is available for a limited time.

Learn all about LiveAgent with webinars

Learn about LiveAgent's multi-channel help desk solution, including ticketing software and live chat. Increase productivity and improve customer service. Try it now for free! No credit card required.

Multibrand add-on enables you to manage more than one brand at the same time. Each brand is characterized by multiple factors, which define it’s identity.

Multibrand

A multibrand strategy is used by established brands to introduce another brand into a specific category, increasing market share and appeal. Multibrand customer service software enables efficient management of customer interactions across multiple brands, providing a seamless and personalized experience. LiveAgent offers a multibrand feature for multi-channel service and management of various brands in one place.

Choose calling devices you and your agents prefer. LiveAgent supports headsets and mobile phones, and even browsers or phone apps for calling.

Supported call devices

LiveAgent offers a variety of communication channels, including chat, calls, and video calls. Their call center software supports multiple call devices, such as headsets, browsers, mobile apps, and hardware phones. They also provide customer service software and self-service options, with AI-powered analysis for an enhanced experience. LiveAgent is recommended by companies like Huawei and BMW and offers a free trial.

Switching to LiveAgent is easy with migration plugins. Migration plugins transfer your data from your previous solution to LiveAgent without hassle.

Migration plugins

LiveAgent is a customer service software with features like VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. The website offers a free trial and support portal with data migration and system status. Sales contacts can be reached by phone or through socials. The company provides templates, webinars, and a glossary in their academy, and promotes their affiliate program and partnerships. Customers can subscribe to their newsletter for updates and discounts. The website uses cookies and offers a one-on-one call to learn how LiveAgent can benefit a business. Contact can be made through a contact form, messenger, or live chat.

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