Looking for a Smartsupp alternative?
Do you need more than just a chat tool for your customer support? Try LiveAgent!
LiveAgent is the ultimate omni-channel solution for your help desk. With more than 180 advanced features and over 40 third party integrations, LiveAgent is the ideal support tool for customer service teams of all sizes. Switch today to start providing better support with better software.
4 reasons why companies switch to LiveAgent
Fastest live chat widget
Our live chat widget is the fastest on the market. The chat window displays in just 2.5 seconds.
Tons of useful features
Over 180 features to make your workflow easier and more enjoyable.
LiveAgent packs a punch for a reasonable price. Choose one of our three paid plans or pick out separate features to customize your help desk.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Powerful Smartsupp alternative
Don't settle for a software that doesn't have all the features you need. LiveAgent connects you with your customers through multiple communication channels. We're talking email, live chat, social media, call center and knowledge base all within one powerful solution for your business.
All queries are managed by a ticket system to keep you organized and efficient.
Fastest live chat
For most businesses, live chat is the main tool for connecting with customers. Live chat needs to be fast, reliable, and always available on your website so you can effectively convert website visitors into paying customers.
LiveAgent boasts the fastest live chat widget on the market. It displays in just 2.5 seconds.
Get more for
a great price
Getting more customer support tools for your business doesn't have to be that expensive. In fact it can be a great deal.
LiveAgent won't suck your budget dry. We have three great paid plans that are packed with tons of advanced tools, features, and integrations to help you provide the best support you possibly can. Check out our pricing plans to find out more!
See why companies switch to LiveAgent
I find the organizational tools the best thing about Live-agent. I started with an Outlook based system and searching for emails even a week old was a test in agony. With Live-Agent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed coloring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want. Robert
LiveAgent is an excellent product. It’s easy to use service has really made it so much easier to train new and even existing staff (as needed) within Support to be able to answer Support Tickets or LiveChat.
We have really enjoyed the easy-to-use functionalities as everything is within the product and it doesn’t take long to find anything at all. The helpful guide you receive in the beginning really takes a lot of guess work out of looking for things. April
When I first subscribed to LiveAgent in 2018 I thought it was good. But it wasn’t till I started using it that I found it to be perfect – and continues to grow to this day. For example, ever wanted to have customers connect to you via a call centre (in other words, have them automatically queued?). Not only can you do that, but you can do it all within LiveAgent. Astonishing stuff. Quentin
Our office has been using Live Agent for the past several years, and the chat/message functionality has proven invaluable in helping our team provide excellent customer service. Easy to use and simple to learn, Live Agent has proven to be a blessing for our company, and the instant chat option is a powerhouse in generating new accounts. Being able to answer questions, and provide sample reports through the chat file upload feature, is priceless. Douglas
Overall Live agent has made our office more productive and has allowed us to better track current and past events. In using Live-Agent in day to day use the auto-tagging, rules, colourization of emails, and search functionsm make dealing with problems and solutions so much faster. We better understand and find what we want and better know who to bring into client issues. When I started we have 5 employees and all used outlook. The about of control and organization Live-Agent allows has put us lightyears ahead. Robert
I love Live Agent. The Features are great, has a clean design without all the fat just lean and mean. Super good team always upgrading and updating an already awesome tool. Customers are able to connect to chat with us quickly and receive help or ask us question – great integrations Knowledgebase and more get this Tool and thank me later. Larry
Excellent Experience Overall – I Recommend LiveAgent. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items. Jacob
Looking for a better help desk software?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay close to your customers and help them faster with LiveAgent.