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Fed up with your help desk software?

Do you need more than just a chat tool for your customer support? Try LiveAgent!

LiveAgent is the ultimate omni-channel solution for your help desk. With more than 180 advanced features and over 40 third party integrations, LiveAgent is the ideal support tool for customer service teams of all sizes. Switch today and find out about benefits of using LiveAgent.

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3 reasons why companies switch to LiveAgent

Tons of useful features

Over 180 features to make your workflow easier and more enjoyable.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one of our three paid plans or pick out separate features to customize your help desk.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

SmartsUpp vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	SmartsUpp
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	SmartsUpp offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	SmartsUpp offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	SmartsUpp doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service.	SmartsUpp doesn't offer Self-Service.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	SmartsUpp doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	SmartsUpp doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	SmartsUpp doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	SmartsUpp doesn't offer a Viber integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	SmartsUpp doesn't offer knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	SmartsUpp doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	SmartsUpp doesn't offer automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	SmartsUpp offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	SmartsUpp doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	SmartsUpp doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	SmartsUpp doesn't offer unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	SmartsUpp offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	SmartsUpp offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	SmartsUpp offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	SmartsUpp doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	SmartsUpp offers unlimited 24/7 support.

Powerful Smartsupp alternative

If you’re looking for an Android help app packed with tools and features, you’re in the right place. LiveAgent connects you with your customers through multiple communication channels. We’re talking email, live chat, social media, call center, and knowledge base all within one powerful solution for your business. If you want to always be part of your customers’ conversations, the best social customer service software you can choose is LiveAgent.

All queries are managed by a ticket system to keep you organized and efficient.

Fastest live chat

For most businesses, live chat is the main tool for connecting with customers. Live chat needs to be fast, reliable, and always available on your website so you can effectively convert website visitors into paying customers.

LiveAgent boasts the fastest live chat widget on the market. It displays in just 2.5 seconds.

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

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LiveAgent vs Smartsupp comparison

Check out how we compare to Smartsupp based on customer reviews on Capterra

Get more for a great price

Getting more customer support tools for your business doesn’t have to be that expensive. In fact it can be a great deal.

LiveAgent won’t suck your budget dry. We have three great paid plans that are packed with tons of advanced tools, features, and integrations to help you provide the best support you possibly can. Check out our pricing plans to find out more!

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See why companies switch to LiveAgent

“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Looking for a different help desk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay close to your customers and help them faster with LiveAgent.

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Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.

FAQ

What is the Smartsupp alternative?

LiveAgent is a complete help desk solution that enables you to provide quick and effective customer support across multiple channels. It gathers all customer inquiries into one platform, such as emails (works as an Outlook or Gmail alternative), calls, live chats, or social media inquiries. As a result, your agents' workflow is smooth, and the customers' experience improves.

How can you migrate from Smartsupp?

To migrate from Smartsupp to LiveAgent, contact our customer service representatives for further help or use a free plugin to transfer all the necessary data, such as admins, tickets, attachments, and more.

What are the business benefits of LiveAgent?

The business benefits of LiveAgent include increased customer loyalty, revenue, and reduced churn rate. LiveAgent works incredibly well as an Smartsupp, Intercom alternative, Jira alternative or Zendesk alternative.

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