Looking for a Smartsupp alternative?

Discover why LiveAgent is the best Smartsupp alternative on the market.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Get Started | 1 month free Watch video

Used by

Home | Smartsupp alternative

Fed up with your help desk software?

Do you need more than just a chat tool for your customer support? Try LiveAgent!

LiveAgent is the ultimate omni-channel solution for your help desk. With more than 180 advanced features and over 40 third party integrations, LiveAgent is the ideal support tool for customer service teams of all sizes. Switch today and find out about benefits of using LiveAgent.

Start Free Trial

14 or 30 days free trial No Credit Card required

Save more with LiveAgent

3 reasons why companies switch to LiveAgent

Tons of useful features

Over 180 features to make your workflow easier and more enjoyable.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one of our three paid plans or pick out separate features to customize your help desk.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

SmartsUpp vs LiveAgent at a glance

Feature	LiveAgent	Smartsupp
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	❌No
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	❌No
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	❌No
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	❌No
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Powerful Smartsupp alternative

If you’re looking for an Android help app packed with tools and features, you’re in the right place. LiveAgent connects you with your customers through multiple communication channels. We’re talking email, live chat, social media, call center, and knowledge base all within one powerful solution for your business. If you want to always be part of your customers’ conversations, the best social customer service software you can choose is LiveAgent.

All queries are managed by a ticket system to keep you organized and efficient.

Fastest live chat

For most businesses, live chat is the main tool for connecting with customers. Live chat needs to be fast, reliable, and always available on your website so you can effectively convert website visitors into paying customers.

LiveAgent boasts the fastest live chat widget on the market. It displays in just 2.5 seconds.

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

Start Free Trial

LiveAgent vs Smartsupp comparison

Check out how we compare to Smartsupp based on customer reviews on Capterra

Get more for a great price

Getting more customer support tools for your business doesn’t have to be that expensive. In fact it can be a great deal.

LiveAgent won’t suck your budget dry. We have three great paid plans that are packed with tons of advanced tools, features, and integrations to help you provide the best support you possibly can. Check out our pricing plans to find out more!

Compare plans

See why companies switch to LiveAgent

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

Looking for a different help desk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay close to your customers and help them faster with LiveAgent.

Compare us with other solutions

Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.

Related Articles to Smartsupp alternative

Provide support, keep up to date on tickets and do more with LiveAgent app for iOS. You can do it, even when you're away from your help desk.

iOS

LiveAgent is a versatile helpdesk software that offers integrated customer support through various channels including ticketing, live chat, social media, and voice helpdesk. They also provide tutorials and technical support, SSL security, and awards and certificates for their services. The software is easily accessible and they offer fail-proof tips to improve customer satisfaction to maintain a human connection. Additionally, LiveAgent offers pricing features, integrations, alternatives, and support portals to assist businesses with their customer service needs.

Choose calling devices you and your agents prefer. LiveAgent supports headsets and mobile phones, and even browsers or phone apps for calling.

Supported call devices

LiveAgent offers a variety of communication channels, including chat, calls, and video calls. Their call center software supports multiple call devices, such as headsets, browsers, mobile apps, and hardware phones. They also provide customer service software and self-service options, with AI-powered analysis for an enhanced experience. LiveAgent is recommended by companies like Huawei and BMW and offers a free trial.

Migration plugins

LiveAgent is a customer service software with features like VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. The website offers a free trial and support portal with data migration and system status. Sales contacts can be reached by phone or through socials. The company provides templates, webinars, and a glossary in their academy, and promotes their affiliate program and partnerships. Customers can subscribe to their newsletter for updates and discounts. The website uses cookies and offers a one-on-one call to learn how LiveAgent can benefit a business. Contact can be made through a contact form, messenger, or live chat.

Content management system is one of the features of LiveAgent. It's composed of various tools, such as the WYSIWYG editor and live chat buttons.

CMS

LiveAgent is a customer service software that offers chat buttons for real-time communication between businesses and customers. They customize chat buttons to match website branding. They offer integrations, 24/7 customer service, a free trial, and have won awards for their service. They also offer resources through their Academy and sales contacts and social media subscriptions for updates and discounts. The company uses cookies as part of their privacy and cookies policy. LiveAgent can be accessed through a dashboard after installation. They are available for one-on-one calls to discuss how they can benefit a business.

Joomla!

The text discusses various technology service providers, including LiveAgent and its integration with Joomla. It also covers the benefits of using Joomla and how to integrate LiveAgent with it.

Helpdesk or technical support is an information and communication system that focuses primarily on addressing information technology. Click for more.

Helpdesk portal

A helpdesk portal is a customizable, online resource for customers to find answers to common questions about a company's products or services. LiveAgent offers a free and easy-to-use helpdesk portal for efficient customer support.