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Help desk software comparison
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Fed up with your help desk software?

Are you looking for a software that does more than just live chat? LiveAgent is the ultimate help desk solutions for your business. Provide your customers with options when it comes to customer support.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

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  • Most popular software Q2 2024
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Save more with LiveAgent

3 reasons why companies switch to LiveAgent

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

More Affordable

Save money! LiveAgent is more cost-effective when compared to other help desk solutions.

Olark vs LiveAgent at a glance

FeatureLiveAgentOlark
Ticketing✅Yes❌No
Live Chat✅Yes✅Yes
Call Center✅Yes❌No
Self-Service✅Yes❌No
Facebook✅Yes❌No
Twitter✅Yes❌No
Instagram✅Yes❌No
Viber✅Yes❌No
WhatsApp✅Yes✅Yes
Knowledge Base✅Yes❌No
Customer Forum✅Yes❌No
Automation and Rules✅Yes✅Yes
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes✅Yes
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes❌No
Unlimited Tickets/Mails✅Yes❌No
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes❌No
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A powerful Olark alternative

Live chat is a great tool when it comes to providing customer support. However, giving your customers multiple ways to get in touch with you is something that will pay off in the long run. 

Give your customer support a way to integrate email, live chat, social media, call center and knowledge base in one great package.

Fastest live chat widget

Live chat is an essential tool for providing customer support. It should be fast, reliable and customizable to match with the branding of your business. And it should be lightning fast too!

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Being slow will no longer be an issue with LiveAgent.

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Get more for your help desk

Giving your customers and agents more options does not have to ruin your budget. LiveAgent has three great paid plans that are packed with only the best tools, features and integrations to help you ease your workflow. 

Get all the tools you need for a great price. See our pricing plans and learn more.

See why companies switch to LiveAgent

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Ready to switch to LiveAgent?

Don’t settle for a software that doesn’t do it all. Make a change for the better. Switch to LiveAgent and get access to all the best tools, features and integrations for your help desk

Related Articles to Olark alternative
LiveAgent now supports integration with popular website builder uKit. uKit allows nearly anyone to create beautiful and professional-looking website.

New integration: uKit

The given text discusses various telecommunications and technology service providers, including options for email servers. These providers offer a range of services such as virtual PBXs, live video calls, CRM software, cloud services, call center solutions, and time tracking apps. They also pride themselves on having user-friendly interfaces and excellent customer support. The text promotes LiveAgent, a customer service software, and encourages readers to sign up for a free trial.

Seamlessly integrate Verve's VoIP number with LiveAgent's solution for a streamlined experience. Discover how by reading our informative article.

Verve

Verve, formed by T3 Communications, Nexogy, and NextLevel Internet, offers UCaaS and Broadband Solutions. LiveAgent integrates Verve's VoIP number for free, but Verve charges for services. Simply navigate to Configurations > Call > Numbers > NextLevel, nexogy, or T3 Communications to add the VoIP number. Verve provides high-quality broadband solutions and expert support.

LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

Integrations

Established telecommunications companies like Mixvoip, Telcowise, 3CX, LCRcom, and many others offer a wide range of VoIP and cloud communication solutions for businesses. They provide services such as virtual phone numbers, call center solutions, time tracking applications, CRM software, and integrations with popular platforms like Google, PayPal, and WooCommerce. These companies cater to the communication needs of small to large enterprises, offering quality and reliable telephony services.

For agents, they act as a reminder about the ticket that they have generated, but yet needs to be solved. This helps them work better.

E-mail notification

Email notifications are crucial for smooth communication with customers and agents, improving the process and providing quick updates. LiveAgent software offers customizable notifications for effective customer support. Try it for free.

Provide support, keep up to date on tickets and do more with LiveAgent app for iOS. You can do it, even when you're away from your help desk.

iOS

LiveAgent is a versatile helpdesk software that offers integrated customer support through various channels including ticketing, live chat, social media, and voice helpdesk. They also provide tutorials and technical support, SSL security, and awards and certificates for their services. The software is easily accessible and they offer fail-proof tips to improve customer satisfaction to maintain a human connection. Additionally, LiveAgent offers pricing features, integrations, alternatives, and support portals to assist businesses with their customer service needs.

Multibrand add-on enables you to manage more than one brand at the same time. Each brand is characterized by multiple factors, which define it’s identity.

Multibrand

A multibrand strategy is used by established brands to introduce another brand into a specific category, increasing market share and appeal. Multibrand customer service software enables efficient management of customer interactions across multiple brands, providing a seamless and personalized experience. LiveAgent offers a multibrand feature for multi-channel service and management of various brands in one place.

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Andrej Saxon

Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.

Andrej Saxon | LiveAgent support team
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