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Help desk software comparison
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Fed up with your help desk software?

Are you looking for a software that does more than just live chat? LiveAgent is the ultimate help desk solutions for your business. Provide your customers with options when it comes to customer support.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

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Save more with LiveAgent

3 reasons why companies switch to LiveAgent

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

More Affordable

Save money! LiveAgent is more cost-effective when compared to other help desk solutions.

Olark vs LiveAgent at a glance

Features Liveagent Olark
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Olark doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Olark offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Olark doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Olark doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Olark doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Olark doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Olark doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Olark doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Olark offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Olark doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Olark doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Olark offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Olark offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Olark doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Olark doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Olark offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Olark offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Olark doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Olark doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Olark doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Olark doesn't offer unlimited 24/7 support.
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A powerful Olark alternative

Live chat is a great tool when it comes to providing customer support. However, giving your customers multiple ways to get in touch with you is something that will pay off in the long run. 

Give your customer support a way to integrate email, live chat, social media, call center and knowledge base in one great package.

Fastest live chat widget

Live chat is an essential tool for providing customer support. It should be fast, reliable and customizable to match with the branding of your business. And it should be lightning fast too!

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Being slow will no longer be an issue with LiveAgent.

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Get more for your help desk

Giving your customers and agents more options does not have to ruin your budget. LiveAgent has three great paid plans that are packed with only the best tools, features and integrations to help you ease your workflow. 

Get all the tools you need for a great price. See our pricing plans and learn more.

See why companies switch to LiveAgent

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Ready to switch to LiveAgent?

Don’t settle for a software that doesn’t do it all. Make a change for the better. Switch to LiveAgent and get access to all the best tools, features and integrations for your help desk

Compare us with other alternatives

Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.

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    Multibrand

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