Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Fed up with your help desk software?

Discover why LiveAgent is the best Olark alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
logo clients forbes
logo clients airbus
logo clients nascar
Help desk software comparison
Alternatives background

Looking for an Olark alternative?

Are you looking for a software that does more than just live chat? LiveAgent is the ultimate help desk solutions for your business. Provide your customers with options when it comes to customer support.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green

3 reasons why companies switch to LiveAgent

Statistic icon

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Union icon

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Money Bag

More Affordable

Save money! LiveAgent is more cost-effective when compared to other help desk solutions.

Olark vs LiveAgent at a glance

Features Liveagent Olark
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Olark doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
Olark offers Live Chat in plan for $19/agent/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Olark doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Olark doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Olark doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Olark doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Olark doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Olark doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Olark doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Olark doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Olark offers automation and rules in plan for $19/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Olark offers API functions in plan for $19/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Olark doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Olark doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Olark offers unlimited history in plan for $19/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Olark offers unlimited websites in plan for $19/agent/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Olark doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Olark doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Olark doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Olark doesn't offer unlimited 24/7 support.
undraw report mx0a

A powerful Olark alternative

Live chat is a great tool when it comes to providing customer support. However, giving your customers multiple ways to get in touch with you is something that will pay off in the long run. 

Give your customer support a way to integrate email, live chat, social media, call center and knowledge base in one great package.

Fastest live chat widget

Live chat is an essential tool for providing customer support. It should be fast, reliable and customizable to match with the branding of your business. And it should be lightning fast too!

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Being slow will no longer be an issue with LiveAgent.

undraw fast loading 0lbh
undraw Savings dwkw

Get more for your help desk

Giving your customers and agents more options does not have to ruin your budget. LiveAgent has three great paid plans that are packed with only the best tools, features and integrations to help you ease your workflow. 

Get all the tools you need for a great price. See our pricing plans and learn more.

See why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

undraw winners ao2o

Ready to switch to LiveAgent?

Don’t settle for a software that doesn’t do it all. Make a change for the better. Switch to LiveAgent and get access to all the best tools, features and integrations for your help desk. 

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

What is the Olark alternative?

LiveAgent is a cloud-based help desk solution for businesses in any industry. It lets you easily support your clients from one dashboard without switching interfaces. It can be considered an Olark alternative since it also has live chat software. However, LiveAgent also offers a call center, knowledge base, forum, customer portal, ticketing system, social media integrations, and more. Thus, you can provide stellar customer support almost immediately.

How can your business benefit from LiveAgent?

LiveAgent's help desk software saves costs, increases customer satisfaction and customer retention. Moreover, the software can help your team focus on the more critical issues by reducing the time spent answering routine questions.

How can you transition from Olark to LiveAgent?

If you are interested in transitioning from Olark to LiveAgent, don't hesitate to get in touch with LiveAgent customer support for further assistance or use a free plugin to migrate essential data.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo