Looking for a osTicket alternative?
Discover why LiveAgent is the best osTicket alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
LiveAgent is the ultimate customer support solution for your business. Consider switching from osTicket to a different help desk software.
LiveAgent is packed with tools, features and integrations to improve your workflow, make your customers happy and increase your ROI. Try it out now, first 14 days for free, no strings attached and no credit card required.
Save more with LiveAgent
What makes LiveAgent a great alternative
Here are 3 main benefits of using LiveAgent.
Increased satisfaction
Reliable customer service software means better workflow, happier customers and increased conversion rates.
Saves time and money
LiveAgent offers a rich package for an affordable price and that’s what makes it a great customer service software
Better conversion rates
Provide the best customer support and turn your website visitors and prospects into paying customers.
osTicket vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
osTicket
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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osTicket offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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osTicket doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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osTicket doesn't offer Call Center.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can use for access to their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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osTicket offers Self-Service portal.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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osTicket doesn't offer a Facebook integration.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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osTicket doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
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osTicket doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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osTicket doesn't offer a Viber integration.
|
| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
|
LiveAgent offers a WhatsApp integration.
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osTicket doesn't offer a WhatsApp integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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osTicket offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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osTicket offers customer forum.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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osTicket offers automation and rules.
|
| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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osTicket offers API functions.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features.
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osTicket doesn't offer IVR features.
|
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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osTicket doesn't offer video calls.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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osTicket doesn't offer unlimited history.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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osTicket doesn't offer unlimited websites.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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osTicket doesn't offer unlimited chat buttons.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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osTicket offers unlimited tickets/mails.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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osTicket doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support.
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osTicket doesn't offer unlimited 24/7 support.
|
osTicket alternative that won't let you down
Now, we’re sure that guys at osTicket do their best to satisfy their customer. But not every solution is the right fit for every business or company. LiveAgent is an alternative to consider in case you want something different.
LiveAgent is a help desk software that offers great and reliable tools, such as email, live chat, social media integrations, call center and knowledgebase to help you provide the best possible support. Everything is managed via reliable ticketing system in your dashboard. Make your help desk efficient and increase customer satisfaction with the right customer service software.
Customer support software with the right toolset
Ticketing system, knowledge base, email and call center are just the top of the iceberg that is a great help desk. LiveAgent can add much more as a help desk solution.
We also offer the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Get social with social media support via Facebook messenger, Instagram, Twitter, WhatsApp or Viber. Whether you’re a customer service team, a support agent or someone who wants to have better customer relationships, LiveAgent has the tools to help you provide the best customer support.
Click a support tool or a feature and find out more
Compare osTicket vs LiveAgent
The score of individual customer support tools can give you an excellent idea about customer experience. Gain knowledge and compare osTicket with LiveAgent.
Customer service software gets compared in various areas such as reliability, value for money and sometimes even in individual areas such as ticketing system, live chat and knowledge base. Find out if we do it better than osTicket and if we’re the right customer service software for your business.
osTicket vs LiveAgent comparison
Compare osTicket vs LiveAgent and see which one does it better
Correct as of 11.9.2020
Get the best customer experience and give it back
A great customer support software shouldn’t have just the best ticket management or live chat but also lead by example and give a great customer experience.
That’s why we have 24/7 help desk support available for our customers. Customer interaction, fast response time and solving customer issues are our top priorities. You can contact us via multiple channels. Chat support, phone calls, Gmail or more, it’s up to you. Would you like to know what it’s like to have a great customer experience? If yes, click down below.
Customer feedback says a lot about customer care
Whether it’s large organizations or a small business… They all have something nice to say about our support system.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us with other ticketing software
Curious to see how we measure up to other popular ticketing software solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to osTicket?
What are the extra benefits of using LiveAgent over osTicket?
The extra benefits of using LiveAgent over osTicket include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
Looking for the right SysAid alternative?
LiveAgent is presented as the best alternative to SysAid in the market, with features such as 24/7 customer service and no setup fee. Users can improve their ticket management with the multichannel ticketing system and take advantage of automation and integration. A free 14-day trial is available.
Looking for a Hesk alternative?
LiveAgent is presented as the best alternative to Hesk, offering a ticketing helpdesk software that can handle communication via various channels. The software comes with a wide range of features and integrations to ensure a smooth workflow. A free 14-day trial is available.
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