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LiveAgent is the ultimate customer support solution for your business. Consider switching from osTicket to a different help desk software.

LiveAgent is packed with tools, features and integrations to improve your workflow, make your customers happy and increase your ROI. Try it out now, first 30 days for free, no strings attached and no credit card required.

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What makes LiveAgent a great alternative

Here are 3 main benefits of using LiveAgent.

Increased satisfaction

Reliable customer service software means better workflow, happier customers and increased conversion rates.

Saves time and money

LiveAgent offers a rich package for an affordable price and that’s what makes it a great customer service software

Better conversion rates

Provide the best customer support and turn your website visitors and prospects into paying customers.

osTicket vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	osTicket
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	osTicket offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	osTicket doesn't offer Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	osTicket doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can use for access to their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	osTicket offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	osTicket doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	osTicket doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	osTicket doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	osTicket doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	osTicket doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	osTicket offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	osTicket offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	osTicket offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	osTicket offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	osTicket doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	osTicket doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	osTicket doesn't offer unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	osTicket doesn't offer unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	osTicket doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	osTicket offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	osTicket doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	osTicket doesn't offer unlimited 24/7 support.

osTicket alternative that won't let you down

Now, we’re sure that guys at osTicket do their best to satisfy their customer. But not every solution is the right fit for every business or company. LiveAgent is an alternative to consider in case you want something different.

LiveAgent is a help desk software that offers great and reliable tools, such as email, live chat, social media integrations, call center and knowledgebase to help you provide the best possible support. Everything is managed via reliable ticketing system in your dashboard. Make your help desk efficient and increase customer satisfaction with the right customer service software.

Customer support software with the right toolset

Ticketing system, knowledge base, email and call center are just the top of the iceberg that is a great help desk. LiveAgent can add much more as a help desk solution.

We also offer the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Get social with social media support via Facebook messenger, Instagram, Twitter, WhatsApp or Viber. Whether you’re a customer service team, a support agent or someone who wants to have better customer relationships, LiveAgent has the tools to help you provide the best customer support.

I want to try out the tools

Click a support tool or a feature and find out more

Contact forms

Make yourself accessible by utilizing built-in contact forms.

Real-time chat

Chat with customers in real-time to improve conversion rates.

Facebook

Track & respond to all posts, comments, and private messages.

Twitter

Monitor and reply to mentions and Tweets about your brand.

Video call

Video chat with customers & colleagues alike.

IVR (Interactive Voice Response)

LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees. Interactive voice response lets you route calls in your call center software to the right departments or agents.

Unlimited call recordings

Record & store all calls conducted through LiveAgent.

Softphones

LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating with the call exchange provider via the sip protocol (sip trunking)calls are still being handled, recorded, and tracked by liveagent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center.

Analytics overview

See usage, statistics, and evaluate performance reports.

Knowledge base

Create knowledge base articles, forums, or feedback boards.

Forum

Create forums and build an online community with your users.

Contact forms

Make yourself accessible by utilizing built-in contact forms.

Real-time chat

Chat with customers in real-time to improve conversion rates.

Facebook

Track & respond to all posts, comments, and private messages.

Twitter

Monitor and reply to mentions and Tweets about your brand.

Video call

Video chat with customers & colleagues alike.

IVR (Interactive Voice Response)

Unlimited call recordings

Record & store all calls conducted through LiveAgent.

Softphones

Analytics overview

See usage, statistics, and evaluate performance reports.

Knowledge base

Create knowledge base articles, forums, or feedback boards.

Forum

Create forums and build an online community with your users.

Compare osTicket vs LiveAgent

The score of individual customer support tools can give you an excellent idea about customer experience. Gain knowledge and compare osTicket with LiveAgent.

Customer service software gets compared in various areas such as reliability, value for money and sometimes even in individual areas such as ticketing system, live chat and knowledge base. Find out if we do it better than osTicket and if we’re the right customer service software for your business.

osTicket vs LiveAgent comparison

Compare osTicket vs LiveAgent and see which one does it better

Correct as of 11.9.2020

Get the best customer experience and give it back

A great customer support software shouldn’t have just the best ticket management or live chat but also lead by example and give a great customer experience.

That’s why we have 24/7 help desk support available for our customers. Customer interaction, fast response time and solving customer issues are our top priorities. You can contact us via multiple channels. Chat support, phone calls, Gmail or more, it’s up to you. Would you like to know what it’s like to have a great customer experience? If yes, click down below.

Show me the great customer experience

Customer feedback says a lot about customer care

Whether it’s large organizations or a small business… They all have something nice to say about our support system.

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

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Compare us with other ticketing software

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