In today’s business world, exceptional customer service is key. Freshdesk, a major contender in the industry, is a customer support platform used to help companies manage customer service. While Freshdesk offers many features, it may not meet every business’s needs. Let’s explore the main contenders to see which Freshdesk alternative suits you best.
While there is no denying that Freshdesk offers a robust platform with commendable functionalities such as multi-channel support and an intuitive ticketing system, it may not be a one-size-fits-all solution for everyone.
Regardless, the benefits of Freshdesk, including useful automation tools and reliable template features, are attractive. They have certainly established a strong foundation in the realm of customer support software. But at the end of the day, every business is unique with distinctive requirements that may need an alternative solution.
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|Zoho Desk||Salesforce Service Cloud||Front||Intercom|
Overall software ratings from verified users on Capterra.
|Number of integrations|
LiveAgent offers free version.
Zoho Desk offers free version.
Salesforce Service Cloud doen’t offer free version.
Front doesn’t offer free version.
Intercom offers free version.
LiveAgent offers free trial.
Zoho Desk offers free trial.
Salesforce Service Cloud offers free trial.
Front offers free trial.
Intercom offers free trial.
Navigating the myriad of customer support platforms can definitely be overwhelming, especially when looking for the best fit for your business. We’ve compiled a comprehensive overview of the 15 best Freshdesk alternatives to help streamline this process for you. This guide includes a brief overview of each alternative, focusing on key details such as:
Whether you’re a small business, an enterprise, or somewhere in between, this guide will help you identify a customer support platform uniquely suited to meet your needs.
LiveAgent is one of the top-performing contenders on the market as a robust customer service platform that offers a wide array of useful features and integrations. Its easy-to-use interface, convenient pricing, and seamless integration capabilities make it a great choice for businesses of all sizes. LiveAgent also offers reliable and quick-responding customer support, making this one of the most considered customer service solutions out there.
LiveAgent boasts over 175+ features, including over 200 app integrations, that facilitate handling customer service interactions from multiple channels. Below is a list of features that are key to a successful interaction. LiveAgent offers all of Freshdesk’s key features plus more, making it an ideal Freshdesk alternative.
Here are some LiveAgent functionalities that you can’t find on Freshdesk:
Now, let’s discuss some of the key differences between LiveAgent and Zendesk.
LiveAgent is best suited for businesses of all sizes, whether they are startups, small, or mid-size businesses, that put a high priority on customer service. It is especially beneficial for businesses that operate across multiple platforms since it integrates with social media, email, and live chat easily, offering a consolidated view of customer interaction.
With affordable plans and excellent customer support, LiveAgent is an attractive choice across different industries. In essence, any organization looking to streamline its customer service and enhance its customer interaction would greatly benefit from LiveAgent.
LiveAgent offers a free 30-day trial that includes all features from the Large plan.
LiveAgent truly stands out as one of the best Freshdesk alternatives, both in terms of its pricing structure and the exceptional customer service it provides.
One of the significant areas where Freshdesk falls short is its lack of robust call center capabilities. Given that first contact resolution rates in call centers range between 70-75%, this feature is pivotal for businesses looking to provide assertive customer support with minimal need for follow-ups.
It’s important to note that this isn’t to suggest that Freshdesk is an inferior platform – indeed, it garners high ratings among its users and shares many features and integrations with LiveAgent. The issue lies not with the features that Freshdesk offers but rather with those it lacks.
Ultimately, if your business is in the market for an all-in-one helpdesk solution that’s easy to set up, affordable, and provides robust support, LiveAgent certainly should be your first choice.
“We made the switch to LiveAgent as Freshdesk was starting to ‘break’ on us; we were unable to remove certain knowledge base entries and categories. Since it wasn’t working as intended, we switched to LiveAgent.”
Zoho Desk is a leading customer support and help desk software designed to streamline and enhance customer service operations. The platform offers features such as ticket management, automation, multichannel support, insightful analytics, and over 650 out-of-the-box integrations, making it an invaluable tool for businesses aiming to deliver exceptional customer service.
Let’s now examine the key features that both Zoho Desk and Freshdesk share:
Here are Zoho Desk features that you won’t see on Freshdesk:
Zoho Desk is a great tool for small to medium businesses across a range of industries, especially e-commerce and education sectors, who utilize knowledge bases and self-service options. It’s also particularly beneficial for companies that emphasize automation and collaboration in their customer service approach, such as those in retail.
Businesses already utilizing Zoho’s product suite find the integration with Zoho Desk beneficial. While the platform has some limits in customization and social media integration, its scalability, robust feature set, and competitive pricing make it a favorable choice for businesses across different sectors looking to enhance their customer support operations.
Zoho Desk provides four distinct pricing plans to cater to a variety of needs. The Free plan offers basic features at no cost. The Standard plan costs $14 per agent per month, the Professional plan is priced at $23 per agent per month, and the Enterprise plan, with the most comprehensive set of features, is available at $40 per agent per month.
Before signing up for any of these plans, Zoho Desk offers a free 15-day trial for you to try it out first.
Zoho Desk serves as a compelling alternative to Freshdesk, offering a user-friendly interface and robust capabilities, including ticket management, automation, and multichannel support. With over 650 out-of-the-box integrations, Zoho Desk ensures seamless connectivity with other tools and systems, making it a suitable choice for businesses looking to consolidate and optimize their customer support processes.
Additionally, the inclusion of sales pipeline management sets it apart from Freshdesk, allowing organizations to efficiently track customer interactions and sales progression within the same platform.
While Zoho Desk may have a more complex initial setup and limited social media integration compared to Freshdesk, its competitive pricing tiers and extensive feature set make it a compelling choice for small to medium-sized businesses seeking an excellent Freshdesk alternative.
Check out a full Zoho Desk alternative comparison and find out how it holds up against LiveAgent.
Salesforce Service Cloud is a powerful customer service and support platform that enables organizations to deliver personalized and efficient customer experiences. Its robust features include omnichannel support, AI-driven automation, in-depth analytics, and over 125 available integrations, making it a comprehensive solution for businesses seeking to excel in customer service.
Let’s delve into the key features shared by both Salesforce Service Cloud and Freshdesk:
And for the features you can’t find on Freshdesk:
Salesforce Service Cloud offers key benefits for various industries. Tech companies gain from their AI and analytics for personalized service, whereas finance and healthcare sectors benefit from strong case tracking and data security, essential in their regulated environments. Retail businesses can also appreciate its omnichannel support for consistent customer interaction. Despite the steep learning curve and higher pricing, its Salesforce integration makes it a comprehensive solution for these industries.
Salesforce Service Cloud presents a variety of pricing options to suit different business needs. The Essentials package comes at $25 per user per month, providing fundamental features for small teams. For more extensive functions, the Professional plan is available at $75 per user per month. Larger businesses might prefer the Enterprise plan, costing $150 per user per month, or the Unlimited plan with advanced features and support, available at $300 per user per month.
For those who want to try it out first, Salesforce Service Cloud offers a free 30-day trial.
Salesforce Service Cloud emerges as a powerful alternative to Freshdesk, especially for medium to large-sized businesses that handle complex customer interactions. The platform’s robust features, such as AI-driven automation, in-depth analytics, and omnichannel support, give it an edge in managing customer service efficiently and personally.
For businesses keen on a comprehensive solution that offers scalability and a wide array of advanced capabilities, Salesforce Service Cloud is a strong contender. Its ability to integrate seamlessly with other Salesforce products further amplifies its attractiveness as a customer service platform.
Front is a collaborative email management platform that revolutionizes how teams handle customer communication. Its capabilities include shared inboxes, real-time collaboration, task assignment, email analytics, and over 80 key integrations with various tools, making it a versatile solution for teams looking to optimize their customer communication processes.
Next on our agenda is to assess the key features mutual to both Front and Freshdesk:
Here are the functionalities Freshdesk doesn’t offer:
Front suits small to medium-sized businesses, especially tech startups, marketing agencies, and remote-first companies. Its collaborative tools are valuable for tech startups, while shared inboxes aid marketing agencies with multiple clients. Remote-first businesses benefit from its real-time collaboration, enhancing communication despite higher costs. Even though its pricing plans are on the higher side, companies that value streamlined internal communication and efficient handling of customer interactions will view Front as a strong fit.
Front offers various pricing plans to accommodate different business needs. For startups or small teams, the Starter plan is available at $19 per seat per month. Businesses seeking to grow might opt for the Growth plan at $59 per seat per month. Larger organizations can choose the Scale plan, priced at $99 per seat per month, or the Premier plan for comprehensive features at $229 per seat per month.
If you want to give it a try before signing up, Front offers a free 7- day trial.
Front distinguishes itself as an efficient Freshdesk alternative, particularly for teams seeking improved collaborative email management. With features such as shared inboxes, real-time collaboration, and task assignments, it allows for streamlined customer communication processes.
While its email analytics and over 80 integrations enhance its versatility, areas such as reporting and third-party integrations could benefit from improvements. Also, expensive pricing plans may be a concern for some businesses on a budget.
Either way, Front is a particularly strong choice for small to medium-sized businesses focused on team collaboration. Its ability to transform emails into collaborative and actionable items, coupled with robust automation capabilities, makes it a noteworthy Freshdesk alternative.
Check out a full Front alternative comparison and find out how it holds up against LiveAgent.
Intercom is a customer messaging platform that facilitates personalized and real-time communication between businesses and their customers. With its robust set of capabilities and over 250 key integrations, Intercom allows companies to engage with users through chat, email, and other channels, providing targeted messaging, automated workflows, and valuable customer insights to deliver exceptional support and drive growth.
Next, we’ll pivot to examining the key features that are common in both Intercom and Freshdesk:
And now, here are some features found on Intercom that Freshdesk doesn’t offer:
Intercom is best for small to midsize businesses, especially those in the tech and e-commerce sectors. It provides an integrated platform for customer engagement, support, and sales communication that allows managing all customer interactions in one place, making it easier to track and improve customer experience.
Intercom’s pricing structure is tailored to meet the needs of various businesses. The Essential package, perfect for small startups, begins at $74 per month. Larger businesses may choose from the Pro or Premium plans, with custom pricing based on their specific requirements.
Before signing up, you can give Intercom a try with their free 14-day trial.
Intercom sets itself apart as a viable Freshdesk alternative by offering a robust customer messaging platform focused on personalized and real-time interactions. Its comprehensive features range from live chat and automated chatbots to integrated knowledge bases and advanced analytics, which all help businesses deliver superior customer support and foster growth.
The platform definitely excels with its chatbot functionalities, onboarding features, and seamless communication channels. However, it seems to fall short in terms of customization options, and the setup may require some technical prowess. The high pricing structure and some difficulties with API integration are areas for potential concern.
Check out a full Intercom alternative comparison and find out how it holds up against LiveAgent.
HubSpot Service Hub is a comprehensive customer service software that enables businesses to build stronger relationships with their customers. Integrating with over 500 apps and platforms and offering a suite of powerful capabilities including ticketing, live chat, knowledge base, and customer feedback tools, HubSpot Service Hub helps organizations to deliver top-notch support and foster long-lasting customer satisfaction.
Let’s now take a look at the main features that both HubSpot Service Hub and Freshdesk share:
And here are some features you’ll find on HubSpot Service Hub that Freshdesk doesn’t offer:
HubSpot Service Hub is a strong fit for small to large-sized businesses across a range of sectors, including healthcare, real estate, and the financial industry. Its comprehensive suite of customer service tools coupled with robust CRM capabilities can greatly benefit these diverse industries. HubSpot Service Hub is also particularly advantageous for organizations that are currently utilizing or planning to use other HubSpot products, due to the seamless integration between them.
HubSpot Service Hub provides a free version for small teams of up to 5 users. For growing businesses, they offer a Starter plan at €20 per user per month. More extensive operations might consider the Professional plan at €490 per month. For larger corporations with extensive needs, an Enterprise package is available at €1,180 per month.
To try HubSpot Service Hub out before signing up, take advantage of their free 30-day trial.
HubSpot Service Hub definitely stands out as a potent Freshdesk alternative, offering advanced CRM capabilities, comprehensive customer service tools, and wide integration options. Features like a robust ticketing system, live chat, knowledge base, and customer feedback tools offer businesses a superior degree of efficiency and customer satisfaction management.
The extensive suite of features and the ability to integrate with other HubSpot products add significant value. However, higher pricing plans and limited customization options could present challenges.
Its comprehensive features and seamless integration, especially for those already using or planning to use other HubSpot products, make it a compelling Freshdesk alternative.
Check out our full HubSpot Service Hub alternative comparison and find out how it holds up against LiveAgent.
HappyFox is a cloud-based help desk and customer support software designed to simplify and streamline customer service operations. With its user-friendly interface, integration with over 50 tools and platforms, and extensive features such as ticket management, automation, and reporting, HappyFox empowers businesses to efficiently handle customer queries, enhance response times, and deliver exceptional support experiences.
Up next, we will explore the commonalities in features between HappyFox and Freshdesk:
Here are some features HappyFox has that you won’t find on Freshdesk:
HappyFox is well-suited for small to medium-sized businesses across sectors such as e-commerce, healthcare, education, and non-profit organizations. Its rich feature set, including an intuitive multi-channel ticketing system, self-service portal, and knowledge base management, can streamline customer support, making it easier for these businesses to handle customer inquiries and data efficiently.
HappyFox provides an assortment of pricing plans to suit businesses of all sizes, beginning with the Starter plan for small teams, which is available at $29 per agent per month. For growing businesses, the Growth plan at $49 per agent per month could be a good fit. Larger organizations might prefer the Scale plan, which is priced at $149 per agent per month. For businesses with extensive needs, the Scale Plus package is available at $299 per agent per month.
If you’re interested in a test run, HappyFox offers a free 14-day trial with all the features from the Growth plan.
HappyFox really excels as a comprehensive help desk and customer support platform. It offers an intuitive interface and a robust suite of features that enhance efficiency and improve the overall customer experience. The platform’s ticketing system and extensive reporting capabilities are particularly noteworthy, which facilitates more efficient and data-driven customer service.
On the downside, the platform does present a steep learning curve and can be quite expensive compared to some alternatives, which might make it a less attractive option for startups or smaller businesses that operate on a tight budget. Additionally, its limited integration capability might be a hindrance for businesses looking for connectivity with third-party tools.
With that being said, HappyFox is a robust and feature-rich option for small to medium-sized businesses in need of a streamlined customer support solution.
Check out a full HappyFox alternative comparison and find out how it holds up against LiveAgent.
Zammad is an open-source, web-based customer support and ticketing system that enables organizations to efficiently manage customer inquiries and support requests. With its versatile capabilities including multichannel ticket management, automation, and reporting, as well as over 40 key integrations, Zammad provides businesses with the tools they need to deliver responsive and effective customer service, fostering strong relationships with their clients.
Let’s now examine the key features that both Zammad and Freshdesk share:
These are some features that Zammad offers but Freshdesk doesn’t:
Zammad suits small to medium-sized businesses, especially in data-sensitive sectors like healthcare, finance, and tech. Its open-source nature and data privacy focus appeal to firms needing customization and security. Its limited third-party integrations might restrict its utility for businesses that rely heavily on other platforms, however, Zammad serves as an effective Freshdesk alternative for businesses that prioritize data privacy and need a scalable helpdesk solution.
Zammad offers a Starter package which is suitable for small teams, priced at €5 per agent per month. For organizations requiring more extensive capabilities, the Professional plan costs €15 per agent per month. For larger businesses or those with advanced needs, the Plus plan is available at €24 per agent per month.
If you want to check it out before signing up, Zammad offers a 30-day free trial with all features from the Professional plan.
Zammad is a solid contender as a Freshdesk alternative, especially with its strong emphasis on multi-channel ticket support and customizable interface. Its web-based, open-source nature ensures flexibility, while its suite of features fosters efficiency and effectiveness in customer support operations. The platform’s strong data privacy provisions are particularly noteworthy, solidifying it as a trusted choice for businesses dealing with sensitive customer data.
However, there are some drawbacks to Zammad. Its requirement for technical knowledge can pose a challenge for non-tech-savvy users. Also, limited third-party integrations and weak reporting options can impact its functionality and ease of use for businesses requiring in-depth data analysis and seamless connectivity with other platforms.
Zendesk is a leading customer service and support platform that empowers businesses to build meaningful relationships with their customers. With its wide range of capabilities including ticket management, live chat, knowledge base, and supporting over 1200 integrations, Zendesk provides a centralized solution for organizations to deliver personalized and efficient support experiences, driving customer satisfaction and loyalty.
These are some of the features you can find in both Zendesk and Freshdesk:
Here are some functionalities Zendesk offers that Freshdesk doesn’t:
Zendesk is a good fit for businesses of all sizes and across industries, from small startups to large enterprises, including tech, retail, and finance. Its breadth of features and integrations caters to businesses with diverse needs. The platform enhances customer relations, optimizes productivity, and improves communication within teams. Zendesk’s scalable features and integrations make it adaptable for both growing businesses and established enterprises alike.
Zendesk offers both Support-specific and comprehensive Suite packages. Their Support plans start at $25 per agent per month, with enhanced features available at $59 and an enterprise tier at $125 per agent per month. For broader capabilities encompassing multiple business functions, they offer the Suite plans. The Suite Team is priced at $59 per agent per month, Suite Growth at $99, and Suite Professional at $125. For large organizations or those with unique requirements, Suite Enterprise is available with pricing details obtainable from the sales team.
Zendesk offers a free 30-day trial for those interested in a test run.
Zendesk definitely stands out as a robust and versatile Freshdesk alternative as it’s equipped with a wide array of features that support efficient customer service. Its strengths mostly lie in its efficient ticketing system, robust reporting capabilities, and seamless integration options. Furthermore, the platform’s user-friendly interface makes it easily accessible to many users.
However, Zendesk also has a few downsides. Its premium features come with a high price tag which may deter smaller businesses with limited budgets. The limited customization options can pose challenges for businesses with unique needs, and the high learning curve and complex setup process may present initial obstacles, particularly for users with less technical expertise.
Check out a full Zendesk alternative comparison and find out how it holds up against LiveAgent.
Help Scout is a customer service software designed to deliver personalized and efficient support experiences. With its user-friendly interface and robust capabilities, including shared inboxes, automation, and over 50 key integrations, Help Scout enables businesses to streamline communication and manage customer inquiries seamlessly.
Moving forward, let’s check out the key features that Help Scout and Freshdesk both possess:
And now for the features Help Scout offers, but Freshdesk doesn’t:
Help Scout is ideally suited for small to medium-sized businesses, particularly in industries like e-commerce, software services, healthcare, and education. These sectors often require responsive, personalized customer service and would benefit from Help Scout’s easy-to-use platform and robust customer support capabilities. However, for businesses that heavily depend on social media for customer engagement, such as marketing agencies, or those that require extensive customization, like technology startups, Help Scout may have some limitations.
Help Scout’s pricing structure caters to different needs with the Standard package at $25 per user per month and the Plus package at $50. For businesses with unique or expansive requirements, they offer a Pro package, for which you can contact their sales team to get specific pricing information.
Before signing up, Help Scout offers a free 15-day trial that you can take advantage of.
Help Scout presents itself as a reliable Freshdesk alternative, particularly with its focus on delivering personalized and efficient customer service experiences. It has a user-friendly interface and robust features, such as shared inboxes and automation, that are designed to streamline communication and manage customer inquiries effortlessly.
However, Help Scout does come with its own set of drawbacks. Limited customization options could be a challenge for businesses with unique service workflows. The pricing model may also make it expensive for larger teams, and the lack of social media integration could be a hindrance for businesses that heavily rely on these platforms for customer interaction.
Check out a full Help Scout alternative comparison and find out how it holds up against LiveAgent.
Kayako is a comprehensive customer service platform that empowers businesses to manage and improve their customer support operations. With over 100 key integrations and its array of capabilities, including ticket management, live chat, customer engagement, and robust analytics, Kayako enables organizations to provide personalized, efficient, and data-driven support to enhance customer satisfaction and loyalty.
Let’s take a look at the key features that both Kayako and Freshdesk share:
Let’s examine some features that Kayako offers but Freshdesk doesn’t:
Ideal for small to medium businesses in sectors like e-commerce, software, financial services, and hospitality, Kayako offers efficient customer support through features like unified inbox and customer journey tracking. Its range of features, which include live chat, email, social, and voice support can all greatly aid businesses looking to streamline customer service processes.
Contact their sales team for details about their pricing plans.
For those interested in a test run, Kayako offers a free 14-day trial for any of its plans.
Kayako stands as a capable Freshdesk alternative with a range of customer service tools like omnichannel support, live chat, customer journey tracking, and robust analytics. Its strengths lie in seamless integration capabilities, efficient ticket management, and in-depth customer insights.
However, users may find the lack of upfront pricing information inconvenient. As with any platform, potential users should consider their specific needs before choosing Kayako.
Kayako suits small to medium-sized businesses aiming to streamline their customer service operations. While its feature set is commendable, potential users should contact Kayako’s sales team for detailed pricing information.
Check out a full Kayako alternative comparison and find out how it holds up against LiveAgent.
ProProfs Help Desk is a robust customer support software designed to streamline and optimize customer service operations. With its extensive capabilities including ticket management, automation, self-service knowledge base, and real-time chat, ProProfs Help Desk enables businesses to efficiently manage customer inquiries. Moreover, it offers seamless integrations with over 100 popular applications and platforms, allowing organizations to enhance their support workflows.
Up next, we will explore the commonalities in features between ProProfs and Freshdesk:
Now let’s take a look at functionalities ProProfs has that Freshdesk lacks:
ProProfs Help Desk, well-suited to small and medium businesses in e-commerce, technology, and software sectors, offers an affordable, user-friendly support system with features like live chat and ticket management. Its comprehensive feature set and integration capabilities also make it suitable for larger organizations aiming to streamline their customer support processes.
ProProfs Help Desk offers both a Monthly and an Annual plan, at $30 and $20 per user per month, respectively. The Annual plan offers significant savings for those willing to commit long-term.
On top of that, ProProfs offers a 15-day free trial.
ProProfs Help Desk emerges as a strong contender in the customer support arena, featuring capabilities such as live chat, ticket management, and a self-service knowledge base. Its user-friendly interface and quick setup process make it an efficient tool for customer service management.
The straightforwardness and simplicity of the ProProfs Help Desk, along with its integration capabilities, are pretty noteworthy. However, limitations in reporting features and integration options could be potential drawbacks for users with specific needs.
For small to mid-sized businesses, particularly in sectors like e-commerce, technology, and software, who are in search of an economical and easy-to-implement customer service software, ProProfs Help Desk is worth considering. Its practical features and reasonable pricing, especially for those looking for a no-frills customer support system, make it a viable Freshdesk alternative.
Gorgias is a powerful customer support helpdesk built for e-commerce businesses to provide exceptional customer experiences. With its advanced capabilities in automation, AI-driven responses, and over 30 key integrations with various e-commerce platforms like Shopify, Magento, and BigCommerce, Gorgias enables businesses to efficiently manage customer inquiries, increase response times, and deliver personalized support across multiple channels.
Let’s now examine the key features that both Gorgias and Freshdesk share:
Here are some features Freshdesk doesn’t offer but Gorgias does:
Gorgias’ software is designed specifically for e-commerce businesses, particularly those on Shopify, making it an excellent choice for small to medium-sized e-commerce retailers. Its robust integration with e-commerce platforms also makes it a scalable solution for larger, more complex online retail operations.
Gorgias extends a variety of pricing plans starting from the Starter package at $10 a month, Basic at $60, Pro at $360, and Advanced at $900. For extensive needs, they offer an Enterprise plan with custom pricing, details of which can be obtained by contacting their sales team.
Gorgias offers a 7-day free trial for those who want to try it out before signing up.
Gorgias serves as an effective alternative to Freshdesk for e-commerce businesses that offers capabilities like omnichannel support, automation, and extensive integrations with popular e-commerce platforms. Its AI-driven response system and automated ticket routing provide businesses with great tools for managing customer inquiries.
Integrated helpdesk and e-commerce platform integrations make Gorgias an impressive customer support tool. However, its limited customization options, steep learning curve, and occasional glitches could be hurdles for some users.
Gorgias is particularly well-suited for small to medium-sized e-commerce businesses, especially those using Shopify. For businesses in this domain, Gorgias is definitely a viable alternative to consider over Freshdesk.
Check out a full Gorgias alternative comparison and find out how it holds up against LiveAgent.
Jira Service Management is a robust service desk software that empowers teams to deliver exceptional IT and business services. With comprehensive capabilities in incident management, problem resolution, change management, and self-service portals, on top of integration with over 500 applications and platforms, Jira Service Management enables organizations to streamline service operations and improve customer satisfaction.
Next up is to examine the shared features between Jira Service Management and Freshdesk:
Here are some functionalities Jira Service Management has that Freshdesk doesn’t offer:
Jira Service Management is primarily geared towards medium to large-sized businesses and IT teams seeking a comprehensive and customizable service desk solution. Its strong emphasis on ITSM (IT Service Management) also makes it a suitable choice for organizations adhering to ITIL (Information Technology Infrastructure Library) practices.
Jira Service Management provides a range of pricing options that include a Free plan for basic features. More extensive plans include Standard at $21 per agent per month and Premium at $47 per agent per month. For larger teams with greater requirements, they offer an Enterprise plan with custom pricing, the details of which can be sought directly from their sales team.
Jira Service Management offers a free 7-day trial for both their Standard and Premium plans.
Jira Service Management is a strong Freshdesk alternative well-equipped with helpful features catering specifically to IT and business services. The software is well-noted for its comprehensive incident management, change management, and robust reporting capabilities that offer teams the tools needed to effectively manage and resolve customer requests.
The software’s key strengths lie in its integration with Atlassian products, which makes it a strong contender for businesses already leveraging the Atlassian ecosystem. On the downside, it does have a rather complex configuration process and a steep learning curve, which might be a challenge for beginners.
Check out a full Jira alternative comparison and find out how it holds up against LiveAgent.
TeamSupport is a customer support software that provides a collaborative platform for businesses to efficiently manage customer inquiries and support tickets. TeamSupport offers over 25 integrations and facilitates ticket management, customer self-service, and customer database, enabling organizations to deliver personalized support experiences and foster stronger customer relationships.
Now, let’s take a look at some of the key features TeamSupport and Freshdesk have in common:
And here is what TeamSupport has to offer that Freshdesk doesn’t:
TeamSupport is ideally suited for medium to large-sized businesses operating in the B2B sector, particularly in industries such as software services, manufacturing, and technology. Its comprehensive features, like inventory management and customer distress index, and robust integrations make it an excellent choice for businesses requiring advanced customer support capabilities.
TeamSupport offers multiple pricing plans for different business needs. The Essential Support plan starts at $49 per agent per month, and if you require more advanced features, you could opt for the Enterprise Support plan at $69 per agent per month. For a complete set of features and services, they offer a Complete Customer Support Suite at $119 per agent per month.
TeamSupport makes a strong Freshdesk alternative with its focus on team collaboration and comprehensive support features. It particularly stands out with its unique features such as the customer distress index, screen recordings, and advanced inventory tracking, which provide valuable insights and aid in delivering a high-quality support experience.
Its rich feature set and comprehensive integrations make it a solid choice, although its complex interface and steep learning curve may require some time to get used to it. Another point to consider is that while its reporting is robust, more customization options would elevate its usability.
For medium to large-sized businesses, especially in the B2B sector, TeamSupport’s collaborative and comprehensive nature makes it a strong consideration. Its advanced features cater really well to organizations that need to go beyond the basics of customer support, which ultimately makes it an effective tool for managing and improving customer relationships.
Check out a full TeamSupport alternative comparison and find out how it holds up against LiveAgent.
Freshdesk alternatives offer various features that can significantly enhance team collaboration and productivity in customer service. Comprehensive integrations, such as LiveAgent’s fast live chat widgets and canned messages, streamline communication and response times, enabling teams to resolve customer queries efficiently.
Additionally, powerful workflow automation rules in these alternatives automate repetitive tasks and standardize processes, freeing up valuable time for support agents to focus on more complex issues. This improved workflow ensures a smoother and more organized customer service operation.
The flexibility of Freshdesk alternatives is another key factor. These solutions allow customer service teams to adapt the system to their specific needs, fostering seamless collaboration and increased productivity. By customizing the platform to align with their unique workflows, teams can optimize their processes, leading to more effective customer support and overall enhanced team performance.
Navigating the diverse realm of customer service platforms, one quickly realizes the importance of robust support and extensive resources. Let’s evaluate how some of the leading Freshdesk alternatives fare in these essential aspects.
Exploring Freshdesk alternatives can lead businesses to discover a customer support solution that perfectly aligns with their unique needs and preferences. When considering a customer support platform, it is crucial to carefully evaluate your own business needs and objectives. Take into account factors such as the required feature set, scalability, budget constraints, and desired level of customization.
Amongst the Freshdesk alternatives, LiveAgent emerges as a strong contender, offering a comprehensive set of features, including ticket management, automation, live chat, knowledge base, and much more. Its competitive pricing, ease of use, and extensive integrations make it a versatile and cost-effective choice for businesses of all sizes.
Don’t hesitate to take action and try LiveAgent for yourself. By experiencing its value firsthand through the 30 days free trial, you can determine if it is the right fit for your organization, and potentially discover a powerful tool that elevates your customer service to new heights.
LiveAgent is a powerful alternative to Zendesk Talk, offering over 175 features and 40+ integrations for reliable and affordable customer support solutions.
LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.
LiveAgent, a customer service software, is mentioned as a Hesk alternative with integrations and pricing options for email marketing and social media help desk.
LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes live chat communication benefits and provides pricing information and various features and integrations.
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