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Help desk software comparison
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Fed up with your help desk software?

Do you want to improve your customer engagement and provide support? Try LiveAgent today! LiveAgent offers 175+ useful features, live chat, email integration, call center support and much more to provide you with the best tools for your business.

Making a switch is easy! We offer an assisted migration from Birdseed to LiveAgent that will import all of your data. It’s free and it takes only 5 minutes.

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Conversational marketing done right with multi-channel help desk software

LiveAgent streamlines multiple customer service channels into one piece of software

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Birdseed vs LiveAgent at a glance

Features Liveagent Birdseed
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Birdseed doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Birdseed offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Birdseed doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Birdseed offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Birdseed doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Birdseed doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Birdseed doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Birdseed doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Birdseed doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Birdseed offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Birdseed doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Birdseed doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Birdseed doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Birdseed doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Birdseed offers video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Birdseed offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Birdseed offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Birdseed doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Birdseed doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Birdseed doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Birdseed doesn't offer unlimited 24/7 support.

3 reasons why companies switch to LiveAgent

Fastest live chat

Our Live Chat widget is the fastest on the market, with chat displayed speeds at less than 2.5 seconds. Provide the customer support at the speed of light

Rich on features

LiveAget is packed with over 175 + advanced features to make your work flow easier, more enjoyable and more efficient. Focus on the most important tasks. 

Improved satisfaction

LiveAgent increases customer satisfaction and improves conversion rates. Customers appreciate quick and on point customer care. Start focusing on it with LiveAgent.

Person deciding between two solutions

Powerful Birdseed alternative

LiveAgent offers you several ways to connect with your customers in one software. This includes email, live chat, call center, social media support (Facebook, Instagram and Twitter) and knowledge base. Furthermore you are able to have unlimited agents to handle customers and more than 175 useful features to increase your workflow.

Accessing so many options and features does not have to cost you heaps of money. LiveAgent offers you three paid plans which will not ruin your company budget.

The fastest live chat widget

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at only 2.5 seconds. You can see the results and comparison here.

Live chat allows your customers to reach you instantly from your website. If you want to turn a visitor into a paying customer, live chat is a must have feature for your website.

The fastest live chat on the market
Do more customer support for less money

Do more for less

Getting all of the incredible tools, features and integrations does not have to ruin your budget. LiveAgent offers affordable paid plans for any business that offer various combinations of tools and features for your customer service.

More expensive does not always mean better when you have the right software ready to help you out. Have a look at our plans and decide for yourself.

Ready to make a change?

Why not switch to LiveAgent today? You can get a 30 days trial packed with everything we offer to see why LiveAgent is so great.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

Ready to switch to LiveAgent
Related Articles to Birdseed alternative
If you're looking for a powerful Crisp alternative, consider LiveAgent. It's a fully featured help desk software with the fastest chat widget.

Need a Crisp alternative?

WhatsApp integrations, knowledge base, customer forum, automation, API, IVR, video calls, unlimited history, websites, chat buttons, tickets/mails, call recording, 24/7 support. LiveAgent gives access to all these features while Crisp has limited offerings.

Looking for a Gorgias alternative? Look no further and try out LiveAgent for your customer support needs. Free 14-day trial included.

Looking for a Gorgias alternative?

LiveAgent is praised by users for its effective communication with customers, improving customer service and satisfaction, and increasing sales conversion rates. Users recommend trying it out for free.

LiveAgent has more than 175 features, over 40 integrations and a great price tag. See why you should switch from HelpCrunch to LiveAgent.

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Improve marketing strategies with our GPTSummarizer. Increase sales, target your audience effectively, and create compelling campaigns with our help. LiveAgent is a powerful customer service software with efficient communication and response times. It offers advanced chat tools, integration options, and affordability. Compare alternatives and try it for free.

If you're looking for a powerful Kayako alternative, consider LiveAgent. It has the fastest chat widget on the market, and has 179+useful help-desk features

Looking for a Kayako alternative?

Convert website visitors into customers with a fast chat widget. LiveAgent is multilingual, making it easy to overcome language barriers. Start a free trial now.

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Discover the best live chat alternative

LiveAgent is highly recommended as a superior alternative to Kayako, providing added value and quick, effective support solutions for businesses.

LiveAgent is more cost-effective when compared to other help desk solutions and it has more than 175 help desk features and over 40 integrations. See more.

Looking for a LiveHelpNow alternative?

Users praise LiveAgent for its affordable pricing, helpful support team, advanced automation, and seamless integration with other tools. They also appreciate the ability to send emails, attach files, and manage email flow easily, unlike their previous experience with ZenDesk. LiveAgent's functionality, stability, and mobile features make it the preferred choice over other help desk systems like Freshdesk and Zendesk. The system offers a rich set of functions at a good value, making it suitable for small business owners. Overall, LiveAgent receives positive reviews for its configuration options, responsive support, and customer satisfaction.

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