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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
Alternatives background

Looking for an alternative to Teamwork Desk?

Teamwork Desk is a great piece of software that’s fully capable of everything your customer service team needs. However, not every solution is the right fit for every business and sometimes you just might want to try something different. 

Try LiveAgent and get familiar with our omnichannel ticketing system, advanced features, and every help desk tool you need for solving that difficult customer query. 

Keep on reading to find out more about LiveAgent, or start your free 14-day trial today and provide multi-channel support with the right customer communication software.  

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TeamWork Desk vs LiveAgent at a glance

Features Liveagent TeamWork Desk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
TeamWork Desk offers ticketing in plan for $11/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
TeamWork Desk doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
TeamWork Desk doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service in Ticket plan for $15/agent/month.
TeamWork Desk offers Self-Service in plan for $11/agent/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
TeamWork Desk doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
TeamWork Desk doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
TeamWork Desk doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
TeamWork Desk doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
TeamWork Desk offers knowledge base in plan for $11/agent/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
TeamWork Desk doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
TeamWork Desk offers automation and rules in plan for $20/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
TeamWork Desk offers API functions in plan for $11/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
TeamWork Desk doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
TeamWork Desk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
TeamWork Desk offers unlimited history in plan for $11/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
TeamWork Desk doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
TeamWork Desk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
TeamWork Desk doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
TeamWork Desk doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
TeamWork Desk offers unlimited 24/7 support in plan for $11/agent/month.
Add an attachment in tickets - LiveAgent help desk feature

Handle incoming tickets from every communication channel

Ticket management in LiveAgent is easy thanks to our multi-channel communication that sorts out all tickets coming from various communication channels

Emails are just the beginning, take advantage of the real-time chat, answer phone calls, and write great articles for your knowledge base to create a useful customer portal. Social media integrations are a part of the deal, LiveAgent has built-in Facebook, Twitter, Instagram, and even Viber features to save you time. 

All multi-channel communication in one place

LiveAgent streamlines multiple customer service channels into one piece of software

Provide great customer experience with the fastest real-time chat

Equip your customer support team with one of the most popular and fastest communication channels. Handle customer requests faster thanks to the fastest live chat widget, with displayed speeds at only 2.5 seconds

Our live chat also has real time typing view, full chat history, proactive chat invitations and custom buttons to help you stand out. See the full list of features here. 

Real-time chat feature in Help desk ticketing system - LiveAgent

User satisfaction comes with faster communication

Animated Gifs in help desk ticket answers - LiveAgent

Get the most from your customer service solution

Every customer service software needs the right help desk features to help you build better customer relationships. Besides the omnichannel toolset, LiveAgent supports every tool and channel with a wide range of advanced features to help you deal with every customer issue efficiently. 

LiveAgent also offers powerful integrations with over 140 popular apps to let you create custom workflows. Everything is packed into one user friendly solution. 

Advanced tools, great features and powerful integrations

Become a happy customer

We understand that the creating customer happiness is impossible without providing excellent customer service. Customer requests should be handled efficiently and quickly. 

Customer satisfaction is one of our main priorities and we do our best to keep our customers happy. That’s why we provide a professional service for all of our customers. You can contact us whenever you need help. We’re available for you 24/7.

Chat invitation gallery in Live chat software - LiveAgent
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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    Roman Bosch

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    It’s a pleasure to have a great portal that improves our customer service.

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    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

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    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

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    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

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    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

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    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

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    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

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    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

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    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

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    Catana Alexandru

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    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    All British Casino

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    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

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    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

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    We love LiveAgent - it makes supporting our customers easy.

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    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

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    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

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    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

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    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

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    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Ready to try it out?

Try out LiveAgent’s ticket management capabilities and get to experience our toolset with advanced features and integrations for free.

Have a look at our affordable pricing plans or start your free 14-day trial today. No strings attached and no credit card information required. Click the button below and start your trial right away.

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

How does LiveAgent compare to Teamwork Desk?

LiveAgent offers the following extra features over Teamwork Desk: live chat, call center, social media integrations, customer forum, and unlimited chat buttons.

What are the extra benefits of using LiveAgent over Teamwork Desk?

The extra benefits of using LiveAgent over Teamwork Desk include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

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