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Go beyond customer expectations and provide the best customer service via all popular communication channels. LiveAgent unifies emails, live chat, social media, call center and customer portal into one convenient place where you can take care of customer conversations.

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HelpSpot vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	HelpSpot
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	HelpSpot offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	HelpSpot doesn't offer Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	HelpSpot doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	HelpSpot offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	HelpSpot doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	HelpSpot doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	HelpSpot doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	HelpSpot doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	HelpSpot doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	HelpSpot offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	HelpSpot offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	HelpSpot offers automation and rules in plan.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	HelpSpot offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	HelpSpot doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	HelpSpot doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	HelpSpot offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	HelpSpot offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	HelpSpot doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	HelpSpot offer unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	HelpSpot doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	HelpSpot offers unlimited 24/7 support.

Universal inbox that handles every channel

Powerful customer service software should help you provide customer care from any channel your customers use. That’s why LiveAgent covers every important channel including email ticketing – perfect Outlook or Gmail alternative, live chat, call center with Viber, customer portal and social media – Facebook, Twitter, WhatsApp and Instagram.

Manage all customer support queries from one place

Chat conversations are a fast and easy way to let your customers reach you from your website. Solve issues quicker with the fastest widget on the market, with chat displayed speeds at 2.5 seconds.

It’s also backed up by a variety of advanced features, such as real-time typing view, proactive chat invitations, and custom chat buttons. Give it a try and see why our customers love it.

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The right tool for providing customer satisfaction

Set your own workflow rules with our features

Advanced automation features and filtering are a part of our configurable customer service solution. This is one of the many reasons why we are the best on the market and such a good HelpSpot, Smartsupp, or Intercom alternative. Every tool is backed up by a set of features that make your workflows easier and provide you with some breathing room whenever you need it.

Take a look at the full list of LiveAgent features and find out more about our reliable and affordable help desk software.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2022, LiveAgent is the best-rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide. It allows you to always stay in touch with your audience thanks to the best social customer service software.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

Let us show you great customer care

We keep LiveAgent users happy and address any questions or inquiries as soon as we can. This is all possible thanks to our 24/7 customer support. Send us a message or contact us via phone anytime you need us to help you out. Read testimonials and find out why our customers switched to LiveAgent from other help desk solutions.

Roman Bosch
Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

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Live AgentMarch 10, 2021

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