Are you looking for customer management software with more tools? LiveAgent is a great alternative if you want to get more options for communicating with your customers and it’s for a fair price.
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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
CallPage doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
CallPage doesn't offer Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
CallPage offers Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
CallPage doesn't offer Self-Service.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
CallPage doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
CallPage doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
CallPage doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
CallPage doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
CallPage doesn't offer a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
CallPage doesn't offer knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
CallPage doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
CallPage offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
CallPage offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
CallPage offers IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
CallPage doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
CallPage doesn't offer unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
CallPage doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
CallPage doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
CallPage doesn't offer unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
CallPage doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
CallPage doesn't offer unlimited 24/7 support.
LiveAgent offers you much more than just a call center. With email accounts that work as an Outlook or Gmail alternative, social media support, a knowledge base, and the fastest web chat software, your customer service covers the most used communication channels. This provides customers with a much-desired convenience when it comes to customer support.
Everything within the LiveAgent online support software is simply affordable. We offer you three pricing plans which cover all the features you might possibly need to provide the best customer service, without putting a dent in your budget.
That’s right, besides all the great tools and features, LiveAgent also provides you the option to create your own virtual call center. No special equipment is required to do so and the setup is done within a few minutes. You can connect your browser, phone, or any other equipment if you like. LiveAgent offers the best call center software for your business needs.
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Over 180+ features to make your work flow easier and more enjoyable.
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
Customer support is not just about phone calls anymore. Emails but mostly social media and live chat widgets on websites are the way to go for most customers.
LiveAgent covers all of these and it has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You cannot get anything faster than that.
CallPage does it’s job well but we understand that you might want something different. Get more tools, features and integrations for less. LiveAgent offers you three pricing plans packed with features that won’t ruin your budget.
In case you want something extra, you can always buy separate features without paying for a more expensive plan. Have a look at our plans below.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.
Companies are switching to LiveAgent for its affordable pricing, helpful support team, advanced automation, and easy integration with other platforms. Users appreciate the ability to send emails instead of tickets, attach files, and manage emails and chat from the same window. The system offers contact forms, live chat, databases, and integration with social networks, and it works well on mobile platforms. Overall, LiveAgent is praised for its value for money, ease of use, and strong customer support.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
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Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.
LiveAgent offers affordable pricing, automation, and excellent support. Users appreciate features like sending emails, attaching files, and managing communication in one window. The system competently integrates various modules and works well on mobile platforms.
Users praised LiveAgent for its affordable pricing, helpful support team available 24/7, advanced automation, integration capabilities, and email functionality. They preferred LiveAgent over Zendesk for its file attachment feature and ability to manage emails and chat from the same window. Mobile platform stability and ease of use were also highlighted as advantages. LiveAgent was described as a great tool with good value for money and excellent customer support.
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