Call center alternative for sales and support

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Looking for call center software comparison?

Sick and tired of your current support tools and workflows? It’s time to switch it up with a call center alternative! Discover rich integrations, automation, professional features, and great savings.

Our thorough comparison will shed some light on the most popular call center alternatives, their features, and customer ratings to help you pick the right solution for your business and industry.

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Features Liveagent AirCall
Compare AirCall Inc. with LiveAgent.
RingCentral TalkDesk Zendesk Talk
Compare Zendesk Talk with LiveAgent.
Overall rating
Overall software ratings from verified users on Capterra.
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.2
AirCall received an overall rating of 4.2 out of 5 by verified users on Capterra.
4.3
RingCentral received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5
TalkDesk received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.3
Zendesk Talk received an overall rating of 4.3 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.4
AirCall is rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.3
RingCentral is rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.7
TalkDesk is rated 4.7 out of 5 for ease of use by verified users on Capterra.
4.3
Zendesk Talk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2
AirCall is rated 4.2 out of 5 for customer support by verified users on Capterra.
4.4
RingCentral is rated 4.4 out of 5 for customer support by verified users on Capterra.
4.6
TalkDesk is rated 4.6 out of 5 for customer support by verified users on Capterra.
4.2
Zendesk Talk is rated 4.2 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.0
AirCall is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.0
RingCentral is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.5
TalkDesk is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.1
Zendesk Talk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$30-$50/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19.99-$49.99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Must request quote TalkDesk offers custom pricing for each customer. Please request a quote on their website.
$49-$99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Blended Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers a blended call center.
AirCall offers a blended call center.
RingCentral offers a blended call center.
TalkDesk offers a blended call center.
Zendesk Talk offers a blended call center.
Call Logging
Collect and analyze call volumes, caller information, and call outcomes.
LiveAgent offers call logging.
AirCall offers call logging.
RingCentral offers call logging.
TalkDesk offers call logging.
Zendesk Talk offers call logging.
Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers call recording.
AirCall offers call recording.
RingCentral offers call recording.
TalkDesk offers call recording.
Zendesk Talk offers call recording.
Escalation Management
Alerts and escalations for calls with SLA based priority.
LiveAgent has escalation management.
AirCall doesn't have escalation management.
RingCentral has escalation management.
TalkDesk has escalation management.
Zendesk Talk has escalation management.
Inbound Call Center
A call center that is equipped to receive incoming calls from customers.
LiveAgent has an inbound call center.
AirCall has an inbound call center.
RingCentral has an inbound call center.
TalkDesk has an inbound call center.
Zendesk Talk has an inbound call center.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
AirCall offers IVR features.
RingCentral offers IVR features.
TalkDesk offers IVR features.
Zendesk Talk offers IVR features.
Manual Dialer
A basic dialer which agents use to manually dial numbers of customers one after another.
LiveAgent offers a manual dialer.
AirCall offers a manual dialer.
RingCentral offers a manual dialer.
TalkDesk offers a manual dialer.
Zendesk Talk offers a manual dialer.
Outbound Call Center
A call center that is equipped to make outgoing calls (from agent to customer).
LiveAgent offers an outbound call center.
AirCall offers an outbound call center.
RingCentral offers an outbound call center.
TalkDesk offers an outbound call center.
Zendesk Talk offers an outbound call center.
Predictive Dialer
A predictive dialer automatically calls numbers until it detects a connection and then routes the call to an agent.
LiveAgent does not offer a predictive dialer.
AirCall does not offer a predictive dialer.
RingCentral offers a predictive dialer.
TalkDesk offers a predictive dialer.
Zendesk Talk offers a predictive dialer.
Progressive Dialer
A progressive dialer is an automated dialing system which presents the contact information of the customer to the agent prior to dialing the phone number.
LiveAgent doesn't offer a progressive dialer.
AirCall doesn't offer a progressive dialer.
RingCentral offers a progressive dialer.
TalkDesk offers a progressive dialer.
Zendesk Talk offers a progressive dialer.
Queue Management
A system that is used to manage call queues.
LiveAgent offers call queue management.
AirCall offers call queue management.
RingCentral offers call queue management.
TalkDesk offers call queue management.
Zendesk Talk offers call queue management.
Real-time Chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
LiveAgent offers real-time chat.
AirCall doesn't offer real-time chat.
RingCentral offers real-time chat.
TalkDesk offers real-time chat.
Zendesk Talk offers real-time chat.
Reporting/Analytics
An analytics dashboard that enables you to generate performance reports.
LiveAgent offers reporting and analytics.
AirCall offers reporting and analytics.
RingCentral offers reporting and analytics.
TalkDesk offers reporting and analytics.
Zendesk Talk offers reporting and analytics.

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Inbound and Outbound Call Center Software by LiveAgent

Unparalleled savings on hardware & international calls

LiveAgent’s web-based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges.

We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.

Affordable, reliable, and easy to use

Make the switch to our call center automation software today. Start making and receiving calls in a matter of minutes. Simply pick a VoIP provider, set up your agent devices, and you’re good to go. It’s really that easy.

LiveAgent VoIP call center
ivr

Professional call center alternative

Who says that call center alternatives can’t be professional? LiveAgent offers rich integrations, top-notch security, and professional features like IVR, ACD, attended call transfers, and automatic callbacks.

For both big and small companies

LiveAgent is the perfect call center alternative for solopreneurs, start-ups, SMBs, or even enterprises. The contact center software is 100% customizable, scalable and adaptable to your needs, whether you’re using it for in house support or remote sales. Our industry leading call center software offers over 179+ features and over 40 integrations to meet your every requirement.

LiveAgent call logs
Call routing in LiveAgent

No extra per minute charges

Tired of every tool under the sun costing an arm and leg? Pay for real-time usage only! No hidden fees, no extra per-minute charges, no storage fees. That’s the LiveAgent way!

Contextually rich

Empower your support agents with seamless transitions between answering calls and finding important customer data. LiveAgent makes it easy to find all contextual information about a customer’s problem resolution journey from start to finish thanks to our built-in CRM.

LiveAgent CRM integrations
LiveAgent helpdesk tour

All support channels under one roof

The best call center alternatives offer an intuitive UI with a unified agent desktop that neatly organizes customer interactions from multiple communication channels such as live chat, social media, email (Outlook and Gmail alternative), and customer portals.

Perfect for creating memorable customer experiences

Want to go the extra mile for your customers? Make it a date! Our video call feature enables you to guide your customers through complex problems by combining live chat, video, and online visitor monitoring. Now that’s customer service!

Customer empathy Video Call feature in LiveAgent-
New internal call in LiveAgent

Feeling stuck?

Our call center alternative offers free in-app chats and calls. Ring a colleague whenever you need a helping hand or have a quick question.

Just a few more reasons why LiveAgent is the best one from call center software comparison

Save more with LiveAgent

Have a look at how LiveAgent call center software fares against its competitors and get the right calling solution for your business

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Related Articles to Call center alternatives
Choose a way of chat routing and distribution such as - Random Assignment, Ring to all, or Max utilization. Read about it and learn more in the article.

Chat distribution

LiveAgent offers a wide range of features such as chat history, proactive chat invitations, online visitor tracking, and knowledgebase resources. These features help improve customer service, increase efficiency, and provide cost-effective solutions for businesses. LiveAgent also provides automatic chat distribution, various routing options, and additional chat settings to enhance agent efficiency and customer satisfaction. With a 30-day free trial, businesses can test these features and experience the benefits firsthand.

Chatting apps allow you to communicate with a customer in real time. You can find live chat tool as a one of 175 features in LiveAgent helpdesk.

Chatting apps

Chatting apps allow for real-time communication with customers through web chat rooms. They are simple, fast, and easy to use. LiveAgent offers a great live chat tool for businesses. Chat applications typically run on centralized networks and there are many free options available in the market. Chat tools are cost-effective for converting website visitors into customers and providing better customer service.

Considering LiveChat for your live chat needs? Take a look at our review and find out how it performed during our general tests.

LiveChat live chat review

LiveChat offers fast registration and easy integration, with extensive customization options for the live chat widget. It provides a well-designed chatting experience, in-depth analytics, and reliable performance. Pricing plans offer added value with additional communication channels.

Turn more website viewers into paying customers with LiveAgent's eCommerce capabilities. Our live chat widget is simple to use and brings results.

eCommerce

LiveAgent is a great solution for eCommerce websites looking to improve customer support. Its live chat widget is the fastest on the market and can help convert website visitors into paying customers. Even without a CMS, users can take advantage of LiveAgent's powerful knowledge base with a WYSIWYG editor. A free 14-day trial is available, with no credit card required. LiveAgent has received positive reviews and offers various integrations and features to support customer service.

Archive your Facebook communication into tickets, respond to Facebook comments, posts, messages, save time and money.

Facebook

LiveAgent is a popular choice for businesses due to its ease of use and great functionality, offering efficient customer support across various channels. It saves time, improves communication with customers, and provides cost-effective solutions.

LiveAgent is a versatile customer service software that improves support for businesses. Check out this review on how its call center features can be beneficial for you.

LiveAgent call center software review

LiveAgent is a comprehensive customer service software offering features like automated ticketing, real-time interactions, and social media integrations. It also provides call center capabilities, customizable buttons, and call routing options. The software has a clean interface and features like "Breathing time" for agents. LiveAgent offers various pricing plans, including a free version with limited features, and is suitable for businesses of all sizes.

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