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Call center alternative for sales and support

Sick and tired of your current support tools and workflows? It’s time to switch it up with a call center alternative! Discover rich integrations, automation, professional features, and great savings.

Our thorough comparison will shed some light on the most popular call center alternatives, their features, and customer ratings to help you pick the right solution for your business and industry.

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Overall rating
LiveAgent
4.7
AirCall
4.3
Ring Central
4.5
TalkDesk
4.6
Zendesk Talk
4.0
Ease of use
LiveAgent
4.6
AirCall
4.3
Ring Central
4.5
TalkDesk
4.8
Zendesk Talk
4.5
Customer support
LiveAgent
4.7
AirCall
4.2
Ring Central
4.6
TalkDesk
4.8
Zendesk Talk
4.0
Price
LiveAgent
$15-$39/mo
AirCall
$30-$50/mo
Ring Central
$19.99-$49.99/mo
TalkDesk
Must request quote
Zendesk Talk
$49-$99/mo
Value for money
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Unknown
Blended Call Center
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Call Logging
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Call Recording
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Call Scripting
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Campaign Management
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Escalation Management
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Inbound Call Center
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Interactive Voice Response (IVR)
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Manual Dialer
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Outbound Call Center
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Predictive Dialer
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Progressive Dialer
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Queue Management
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Real-time Chat
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Reporting/Analytics
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Features
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Overall rating
4.7
4.2
4.3
4.5
4.3
Ease of use
4.6
4.4
4.3
4.7
4.3
Customer support
4.7
4.2
4.4
4.6
4.2
Value for money
4.7
4.0
4.0
4.5
4.1
Price
$15-$39/mo
$30-$50/mov
$19.99-$49.99/mo
Must request quote
$49-$99/mo
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Your favorites use our call center alternative

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
Inbound and Outbound Call Center Software

Unparallelled savings on hardware & international calls

LiveAgent’s web-based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges.

We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.

Affordable, reliable, and easy to use

Make the switch to our call center alternative today. Start making and receiving calls in a matter of minutes. Simply pick a VoIP provider and set up your agent devices and you’re good to go. Easy.

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Professional call center alternative

Who says that call center alternatives can’t be professional? LiveAgent offers rich integrations, top-notch security, and professional features like IVR, ACD, attended call transfers, and automatic callbacks.

For both big and small companies

LiveAgent is the perfect call center alternative for solopreneurs, start-ups, SMBs, or even enterprises. The software is 100% customizable, scalable and adaptable to your needs, whether you’re using it for in house support or remote sales.

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call routing

No extra per minute charges

Tired of every tool under the sun costing an arm and leg? Pay for real-time usage only! No hidden fees, no extra per-minute charges, no storage fees. That’s the LiveAgent way!

Contextually rich

Empower your support agents with seamless transitions between answering calls and finding important customer data. LiveAgent makes it easy to find all contextual information about a customer’s problem resolution journey from start to finish thanks to our built-in CRM.

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All support channels under one roof

The best call center alternatives offer an intuitive UI with a unified agent desktop that neatly organizes customer interactions from multiple communication channels such as live chat, social media, email, and customer portals.

Perfect for creating memorable customer experiences

Want to go the extra mile for your customers? Make it a date! Our video call feature enables you to guide your customers through complex problems by combining live chat, video, and online visitor monitoring. Now that’s customer service!

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Feeling stuck?

Our call center alternative offers free in-app chats and calls. Ring a colleague whenever you need a helping hand or have a quick question.

Just a few more reasons why LiveAgent is the best call center alternative

Our customers say it best

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

user testimonials

Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

user testimonials

Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You will be in good hands!

Do you know what Huawei, BMW, Yamaha, and O2 have in common? You guessed it! LiveAgent!

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