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Call center alternative for sales and support

Sick and tired of your current support tools and workflows? It’s time to switch it up with a call center alternative! Discover rich integrations, automation, professional features, and great savings.

Our thorough comparison will shed some light on the most popular call center alternatives, their features, and customer ratings to help you pick the right solution for your business and industry.

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Overall rating
LiveAgent
4.7
AirCall
4.3
Ring Central
4.5
TalkDesk
4.6
Zendesk Talk
4.0
Ease of use
LiveAgent
4.6
AirCall
4.3
Ring Central
4.5
TalkDesk
4.8
Zendesk Talk
4.5
Customer support
LiveAgent
4.7
AirCall
4.2
Ring Central
4.6
TalkDesk
4.8
Zendesk Talk
4.0
Price
LiveAgent
$39/month/agent
AirCall
$30-$50/month/agent
Ring Central
$19.99-$49.99/month/agent
TalkDesk
Must request quote
Zendesk Talk
$49-$99/month/agent
Value for money
LiveAgent
4.7
AirCall
4.0
Ring Central
4.0
TalkDesk
4.5
Zendesk Talk
4.1
Blended Call Center
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Call Logging
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Call Recording
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Escalation Management
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Inbound Call Center
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Interactive Voice Response (IVR)
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Manual Dialer
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Outbound Call Center
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Predictive Dialer
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Progressive Dialer
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Queue Management
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Real-time Chat
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Reporting/Analytics
LiveAgent
AirCall
Ring Central
TalkDesk
Zendesk Talk
Features
LiveAgent
AirCall
Compare AirCall with LiveAgent.
Ring Central
TalkDesk
Zendesk Talk
Compare Zendesk Talk with LiveAgent.
Overall rating
Overall software ratings from verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.2 Received an overall rating of 4.2 out of 5 by verified users on Capterra.
4.3 Received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.3 Received an overall rating of 4.3 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6 Rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.4 Rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.3 Rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.7 Rated 4.7 out of 5 for ease of use by verified users on Capterra.
4.3 Rated 4.3 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2 Rated 4.2 out of 5 for customer support by verified users on Capterra.
4.4 Rated 4.4 out of 5 for customer support by verified users on Capterra.
4.6 Rated 4.6 out of 5 for customer support by verified users on Capterra.
4.2 Rated 4.2 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.0 Rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.0 Rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.5 Rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.1 Rated 4.1 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$30-$50/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19.99-$49.99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Must request quote TalkDesk offers custom pricing for each customer. Please request a quote on their website.
$49-$99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Blended Call Center
A call center that can be used to make and receive calls using automatic call distribution.
Offers a blended call center.
Offers a blended call center.
Offers a blended call center.
Offers a blended call center.
Offers a blended call center.
Call Logging
Collect and analyze call volumes, caller information, and call outcomes.
Offers alerts and escalations.
Offers call logging.
Offers call logging.
Offers call logging.
Offers alerts and escalations.
Call Recording
Record every call that’s made or received and playback the recording at any time.
Offers call recording.
Offers call recording.
Offers call recording.
Offers call recording.
Offers call recording.
Escalation Management
Alerts and escalations for calls with SLA based priority.
Has escalation management.
Has escalation management.
Has escalation management.
Has escalation management.
Has escalation management.
Inbound Call Center
A call center that is equipped to receive incoming calls from customers.
Has an inbound call center.
Has an inbound call center.
Has an inbound call center.
Has an inbound call center.
Has an inbound call center.
Interactive Voice Response (IVR)
A call center that is equipped to receive incoming calls from customers.
Offers IVR features.
Offers IVR features.
Offers IVR features.
Offers IVR features.
Offers IVR features.
Manual Dialer
A basic dialer which agents use to manually dial numbers of customers one after another.
Offers a manual dialer.
Offers a manual dialer.
Offers a manual dialer.
Offers a manual dialer.
Offers a manual dialer.
Outbound Call Center
A call center that is equipped to make outgoing calls (from agent to customer).
Offers an outbound call center.
Offers an outbound call center.
Offers an outbound call center.
Offers an outbound call center.
Offers an outbound call center.
Predictive Dialer
A predictive dialer automatically calls numbers until it detects a connection and then routes the call to an agent.
Does not offer a predictive dialer.
Does not offer a predictive dialer.
Offers a predictive dialer.
Offers a predictive dialer.
Offers a predictive dialer.
Progressive Dialer
A progressive dialer is an automated dialing system which presents the contact information of the customer to the agent prior to dialing the phone number.
Doesn't offer a progressive dialer.
Doesn't offer a progressive dialer.
Offers a progressive dialer.
Offers a progressive dialer.
Offers a progressive dialer.
Queue Management
A system that is used to manage call queues.
Offers call queue management.
Offers call queue management.
Offers call queue management.
Offers call queue management.
Offers call queue management.
Real-time Chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
Offers real-time chat.
Doesn't offer real-time chat.
Offers real-time chat.
Offers real-time chat.
Offers real-time chat.
Reporting/Analytics
An analytics dashboard that enables you to generate performance reports.
Offers reporting and analytics.
Offers reporting and analytics.
Offers reporting and analytics.
Offers reporting and analytics.
Offers reporting and analytics.

Your favorites use our call center alternative

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
Inbound and Outbound Call Center Software

Unparallelled savings on hardware & international calls

LiveAgent’s web-based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges.

We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.

Affordable, reliable, and easy to use

Make the switch to our call center alternative today. Start making and receiving calls in a matter of minutes. Simply pick a VoIP provider and set up your agent devices and you’re good to go. Easy.

voip call center
ivr 1

Professional call center alternative

Who says that call center alternatives can’t be professional? LiveAgent offers rich integrations, top-notch security, and professional features like IVR, ACD, attended call transfers, and automatic callbacks.

For both big and small companies

LiveAgent is the perfect call center alternative for solopreneurs, start-ups, SMBs, or even enterprises. The software is 100% customizable, scalable and adaptable to your needs, whether you’re using it for in house support or remote sales.

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call routing

No extra per minute charges

Tired of every tool under the sun costing an arm and leg? Pay for real-time usage only! No hidden fees, no extra per-minute charges, no storage fees. That’s the LiveAgent way!

Contextually rich

Empower your support agents with seamless transitions between answering calls and finding important customer data. LiveAgent makes it easy to find all contextual information about a customer’s problem resolution journey from start to finish thanks to our built-in CRM.

crm integrations
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All support channels under one roof

The best call center alternatives offer an intuitive UI with a unified agent desktop that neatly organizes customer interactions from multiple communication channels such as live chat, social media, email, and customer portals.

Perfect for creating memorable customer experiences

Want to go the extra mile for your customers? Make it a date! Our video call feature enables you to guide your customers through complex problems by combining live chat, video, and online visitor monitoring. Now that’s customer service!

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Feeling stuck?

Our call center alternative offers free in-app chats and calls. Ring a colleague whenever you need a helping hand or have a quick question.

Just a few more reasons why LiveAgent is the best call center alternative

Our customers say it best

  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • christine preusler

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • Karl Dieterich

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • JanWienk

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You will be in good hands!

Do you know what Huawei, BMW, Yamaha, and O2 have in common? You guessed it! LiveAgent!

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