Feature-rich softphone software

Level up your call center support with custom IVR trees and automatic callbacks.

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Call center in help desk software - LiveAgent
Call Center Software

Leading softphone software for B2B & B2C businesses

LiveAgent offers SIP-based VoIP phone support as a part of its virtual call center solution.

Start providing impeccable phone support today — regardless of your location. Provide support from the comfort of your home, the office, or even on the go with our native app!

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What is softphone software?

A softphone software is a tool that facilitates telephone calls over the internet instead of using traditional telco signals.

Because the system is a software, it can be used with computers or mobile phones instead of dedicated hardware or landline phones.

Why do businesses use LiveAgent softphone software?

Why do businesses use LiveAgent softphone software?

Less expensive

LiveAgent is integrated with over 35 international VoIP partners. Obtain a SIP trunk for a small monthly fee, and say goodbye to paying extra per-minute charges.

Less expensive

Ideal for remote work

Using softphone software gives you the option to work from anywhere. Answers calls from the comfort of your home, the office, or even on the go!

Ideal for remote work

More reliable

Softphone technology provides benefits such as call logging, call recording, call transfers, crystal clear sounds, IVR trees, and call back options to make support seamless and memorable.

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions on the market.

Happy customers are the best customers​

LiveAgent's softphone software features

Call routing feature in LiveAgent's call center software

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

IVR
Inbound and Outbound Call Center Software by LiveAgent

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications. 

Personalize service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

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LiveAgent - free customer management software Performance analysis

Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

Unlimited call recordings

LiveAgent softphone software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.

If you ever need to access the recordings for quality assurance, agent training, ticket hand offs, or legal purposes, you can do so with a single click.

LiveAgent Call Recording Example inside of the ticket
LiveAgent softphones devices preview

Multiple softphone clients

LiveAgent integrates  with multiple softphone clients that enables users to make VoIP calls.

LiveAgent mobile app

We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.

Start providing customer service on the go with your portable softphone software.

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Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Why is LiveAgent's softphone software the right choice for you?

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Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

Call routing benefits

All-in-one multichannel platform

The softphone software is just a part of a more complex solution that enables you to easily manage tickets, emails, chatscalls, and social media messages.

Right tools to increase sales

Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses. 

Multilingual support in LiveAgent

Fully multilingual software

Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.

3,000+ Trustpilot | GetApp | G2 crowd reviews

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LiveAgent connects with 99+% of VoIP providers

What do our clients have to say about us?

  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What does softphone mean?

A softphone is a software phone that enables you to make and receive calls from your customers via an internet connection.

What is the best softphone?

The best softphone is different for each company. It depends on your company's preferences, such as budget and functionalities. The best approach is to visit platforms like Capterra. As a result, you can decide based on customer reviews, price, and features.

How does a softphone work?

Softphone works as VoIP. VoIP is a Voice over Internet Protocol. So, you can make and receive calls from anywhere with an internet-powered device.

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