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Leading softphone software for B2B & B2C businesses
LiveAgent offers SIP-based VoIP phone support as a part of its virtual call center solution.
Start providing impeccable phone support today — regardless of your location. Provide support from the comfort of your home, the office, or even on the go with our native app!
What is softphone software?
A softphone software is a tool that facilitates telephone calls over the internet instead of using traditional telco signals.
Because the system is a software, it can be used with computers or mobile phones instead of dedicated hardware or landline phones.
Why do businesses use LiveAgent softphone software?
Less expensive
LiveAgent is integrated with over 35 international VoIP partners. Obtain a SIP trunk for a small monthly fee, and say goodbye to paying extra per-minute charges.
Ideal for remote work
Using softphone software gives you the option to work from anywhere. Answers calls from the comfort of your home, the office, or even on the go!
More reliable
Softphone technology provides benefits such as call logging, call recording, call transfers, crystal clear sounds, IVR trees, and call back options to make support seamless and memorable.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions on the market.
LiveAgent's softphone software features
Smart call routing
LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
IVR & call back options
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
Internal calls amongst colleagues
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
Personalize service with video calls
Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.
Call tracking, logs, and reports
Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.
Unlimited call recordings
LiveAgent softphone software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.
If you ever need to access the recordings for quality assurance, agent training, ticket hand offs, or legal purposes, you can do so with a single click.
Multiple softphone clients
LiveAgent integrates with multiple softphone clients that enables users to make VoIP calls.
LiveAgent mobile app
We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.
Start providing customer service on the go with your portable softphone software.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Why is LiveAgent's softphone software the right choice for you?
Easy to use cloud-based technology
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
All-in-one multichannel platform
The softphone software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Trusted by over 21,000 businesses
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
Fully multilingual software
Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.
Tired of switching between phones, chats, emails, and other communication tools?
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
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Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What does softphone mean?
A softphone is a software phone that enables you to make and receive calls from your customers via an internet connection.
What is the best softphone?
The best softphone is different for each company. It depends on your company's preferences, such as budget and functionalities. The best approach is to visit platforms like Capterra. As a result, you can decide based on customer reviews, price, and features.
How does a softphone work?
Softphone works as VoIP. VoIP is a Voice over Internet Protocol. So, you can make and receive calls from anywhere with an internet-powered device.
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