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Leading softphone software for B2B & B2C businesses

LiveAgent offers SIP-based VoIP phone support as a part of its virtual call center solution.

Start providing impeccable phone support today — regardless of your location. Provide support from the comfort of your home, the office, or even on the go with our native app!

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Call Center Software Demo | LiveAgent | Live Agent04:40

Youtube video: Call Center Software Demo | LiveAgent

Live AgentSeptember 25, 2020

What is softphone software?

Softphone software, or call center VoIP software, is a tool that facilitates telephone calls over the internet instead of using traditional telco signals.

Because the system is a software, it can be used with computers or mobile phones instead of dedicated hardware or landline phones.

Why do businesses use LiveAgent softphone software?

Less expensive

LiveAgent is integrated with over 35 international VoIP partners. Obtain a SIP trunk for a small monthly fee, and say goodbye to paying extra per-minute charges.

Ideal for remote work

Using softphone software gives you the option to work from anywhere. Answers calls from the comfort of your home, the office, or even on the go!

More reliable

Softphone for business technology provides benefits such as call logging, call recording, call transfers, crystal clear sounds, IVR trees, and call back options to make support seamless and memorable.

Happy customers are the best customers

We offer concierge migration services from most of the popular help desk solutions on the market.

LiveAgent's softphone software features

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

Free trial

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.

Start chatting today

Personalize service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

Get personal

Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

Unlimited call recordings

LiveAgent softphone software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.

If you ever need to access the recordings for quality assurance, agent training, ticket hand offs, or legal purposes, you can do so with a single click.

Free trial

Multiple softphone clients

LiveAgent integrates with multiple B2B VoIP solutions and softphone clients that enables users to make VoIP calls.

Learn more about softphone clients

LiveAgent mobile app

We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.

Start providing customer service on the go with your portable softphone for business software.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

Why is LiveAgent's softphone software the right choice for you?

Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

All-in-one multichannel platform

The softphone software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.

Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.

Fully multilingual software

Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.

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3,000+ Trustpilot | GetApp | G2 crowd reviews

LiveAgent connects with 99+% of VoIP providers

See all partners and integrations.

What do our clients have to say about us?

Roman Bosch
Partly

It’s a pleasure to have a great portal that improves our customer service.
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HEWO Internetmarketing

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