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Português Level up your call center support with custom IVR trees and automatic callbacks.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Leading softphone software for B2B & B2C businesses
LiveAgent offers SIP-based VoIP phone support as a part of its virtual call center solution.
Start providing impeccable phone support today — regardless of your location. Provide support from the comfort of your home, the office, or even on the go with our native app!
What is softphone software?
Softphone software, or call center VoIP software, is a tool that facilitates telephone calls over the internet instead of using traditional telco signals.
Because the system is a software, it can be used with computers or mobile phones instead of dedicated hardware or landline phones.
Why do businesses use LiveAgent softphone software?
Less expensive
LiveAgent is integrated with over 35 international VoIP partners. Obtain a SIP trunk for a small monthly fee, and say goodbye to paying extra per-minute charges.
Ideal for remote work
Using softphone software gives you the option to work from anywhere. Answers calls from the comfort of your home, the office, or even on the go!
More reliable
Softphone for business technology provides benefits such as call logging, call recording, call transfers, crystal clear sounds, IVR trees, and call back options to make support seamless and memorable.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions on the market.
LiveAgent's softphone software features
Smart call routing
LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
IVR & call back options
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
Internal calls amongst colleagues
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
Personalize service with video calls
Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.
Unlimited call recordings
LiveAgent softphone software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.
If you ever need to access the recordings for quality assurance, agent training, ticket hand offs, or legal purposes, you can do so with a single click.
Multiple softphone clients
LiveAgent integrates with multiple B2B VoIP solutions and softphone clients that enables users to make VoIP calls.
LiveAgent mobile app
We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.
Start providing customer service on the go with your portable softphone for business software.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Why is LiveAgent's softphone software the right choice for you?
Easy to use cloud-based technology
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
All-in-one multichannel platform
The softphone software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Trusted by over 21,000 businesses
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
Fully multilingual software
Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.
Tired of switching between phones, chats, emails, and other communication tools?
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
3,000+ Trustpilot | GetApp | G2 crowd reviews
Migrate to LiveAgent
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What do our clients have to say about us?
Migrate your data from CallHub to LiveAgent
LiveAgent offers a range of business plans, from free to $49/month, with various features like ticket history, email addresses, live chat buttons, and integrations with social media platforms. Additionally, LiveAgent provides a comparison with CallHub, highlighting its features like ticketing, live chat, call center, self-service, and more.
Professional call recording software
LiveAgent is highly recommended by multiple users for its efficient support, quick response time, and improved customer service. It empowers agents to provide better, faster, and more accurate support, categorizes the nature of tickets, and statistically tracks client needs. Additionally, it has improved response times and customer conversion rates for various businesses.
Keep it clear with customer interaction software
LiveAgent is a highly recommended customer support platform that provides quick solutions and improves communication with customers. It helps categorize tickets, tracks client needs, empowers agents, and increases customer satisfaction and sales. Many businesses have had positive experiences with LiveAgent, reporting faster response times and improved support experiences. It is also reasonably priced and easy to use, with great functionality and reporting features.
Establish prosperity with customer success software
The article covers various topics related to customer service and support. It emphasizes the benefits of free help desk software for organizing customer interactions and discusses the role of a customer success manager in building lasting customer relationships. The article also highlights the importance of a customer portal for providing essential information 24/7 and offers different features that LiveAgent provides. Lastly, the article provides tips on achieving excellent customer service, including offering various communication channels, having knowledgeable representatives, and using professional software and technology.
Make action at the right time with customer tracking software
LiveAgent is highly praised by users for improving customer service, increasing sales, and response time. It offers seamless integration, efficient workflow, and prompt customer support with over 130 integrations. Users find it to be an invaluable tool for communication and support.
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