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Leading softphone software for B2B & B2C businesses

LiveAgent offers SIP-based VoIP phone support as a part of its virtual call center solution.

Start providing impeccable phone support today — regardless of your location. Provide support from the comfort of your home, the office, or even on the go with our native app!

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What is softphone software?

A softphone software is a tool that facilitates telephone calls over the internet instead of using traditional telco signals.

Because the system is a software, it can be used with computers or mobile phones instead of dedicated hardware or landline phones.

Why do businesses use LiveAgent softphone software?

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Less expensive

LiveAgent is integrated with over 35 international VoIP partners. Obtain a SIP trunk for a small monthly fee, and say goodbye to paying extra per-minute charges.

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Less hardware

Make and answer calls from your browser or our native iOS and Android devices. Say goodbye to hardware phones, landlines, wires, and old gadgets.

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Ideal for remote work

Using softphone software gives you the option to work from anywhere. Answers calls from the comfort of your home, the office, or even on the go!

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More reliable

Softphone technology provides benefits such as call logging, call recording, call transfers, crystal clear sounds, IVR trees, and call back options to make support seamless and memorable.

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions on the market.

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LiveAgent's softphone software features

Call routing

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

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Inbound and Outbound Call Center Software

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications. 

Personalize service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

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Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

Unlimited call recordings

LiveAgent softphone software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.

If you ever need to access the recordings for quality assurance, agent training, ticket hand offs, or legal purposes, you can do so with a single click.

Call Recording Example inside of the ticket
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Multiple softphone clients

LiveAgent integrates  with multiple softphone clients that enables users to make VoIP calls.

LiveAgent mobile app

We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.

Start providing customer service on the go with your portable softphone software.

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Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Why is LiveAgent's softphone software the right choice for you?

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Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

Call routing benefits

All-in-one multichannel platform

The softphone software is just a part of a more complex solution that enables you to easily manage tickets, emails, chatscalls, and social media messages.

Right tools to increase sales

Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses. 

Multilingual support included

Fully multilingual software

Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.

3,000+ Trustpilot | GetApp | G2 crowd reviews

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LiveAgent connects with 99+% of VoIP providers

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What do our clients have to say about us?

  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • Karl Dieterich

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What does softphone mean?

A softphone is a software phone that enables you to make and receive calls from your customers via an internet connection.

What is the best softphone?

The best softphone is different for each company. It depends on your company's preferences, such as budget and functionalities. The best approach is to visit platforms like Capterra. As a result, you can decide based on customer reviews, price, and features.

How does a softphone work?

Softphone works as VoIP. VoIP is a Voice over Internet Protocol. So, you can make and receive calls from anywhere with an internet-powered device.

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