LiveAgent offers SIP-based VoIP phone support as a part of its virtual call center solution.
Start providing impeccable phone support today — regardless of your location. Provide support from the comfort of your home, the office, or even on the go with our native app!
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Softphone software, or call center VoIP software, is a tool that facilitates telephone calls over the internet instead of using traditional telco signals.
Because the system is a software, it can be used with computers or mobile phones instead of dedicated hardware or landline phones.
LiveAgent is integrated with over 35 international VoIP partners. Obtain a SIP trunk for a small monthly fee, and say goodbye to paying extra per-minute charges.
Using softphone software gives you the option to work from anywhere. Answers calls from the comfort of your home, the office, or even on the go!
Softphone technology provides benefits such as call logging, call recording, call transfers, crystal clear sounds, IVR trees, and call back options to make support seamless and memorable.
We offer concierge migration services from most of the popular help desk solutions on the market.
LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.
Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.
LiveAgent softphone software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.
If you ever need to access the recordings for quality assurance, agent training, ticket hand offs, or legal purposes, you can do so with a single click.
LiveAgent integrates with multiple softphone clients that enables users to make VoIP calls.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
The softphone software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
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Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
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HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
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Covomo
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CSI Products
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Lucky-Bike
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Projure
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Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
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TypoAssassin
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Factorchic
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From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
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123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
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Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
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Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
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AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
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LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
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Marietta Corporation
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eFortuna
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TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
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Nay
We see LiveAgent as a great tool for communicating with customers.
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m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
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Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
A softphone is a software phone that enables you to make and receive calls from your customers via an internet connection.
The best softphone is different for each company. It depends on your company's preferences, such as budget and functionalities. The best approach is to visit platforms like Capterra. As a result, you can decide based on customer reviews, price, and features.
Softphone works as VoIP. VoIP is a Voice over Internet Protocol. So, you can make and receive calls from anywhere with an internet-powered device.
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