Looking for a Helprace alternative?
Discover why LiveAgent is the best Helprace alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Increase customer satisfaction with the right Helprace help desk software alternative. Reliable ticketing system, knowledge base, live chat or social media support, LiveAgent has the tools to help you provide the best customer service and increase agent productivity.
Read more about our intuitive support solution and find out if it’s the right alternative to Helprace for your business.
Save more with LiveAgent
Benefits of switching to LiveAgent
Increased return of interest
Turn your website viewers into paying customers and increase your income.
Improves agent productivity
Great toolset, features and integrations help you get done more.
Helprace vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Helprace
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Helprace offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Helprace doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Helprace doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Helprace offers Self-Service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Helprace doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Helprace doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Helprace doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Helprace doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Helprace doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Helprace offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Helprace offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Helprace offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Helprace offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Helprace doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Helprace doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Helprace offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Helprace offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Helprace doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Helprace offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Helprace doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Helprace offers unlimited 24/7 support.
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Get things done with the right tools
Helprace did a great job but not every solution is the right fit for every business. That’s why you should pick up a reliable alternative help desk software for your business. LiveAgent can bring a lot to your customer service desk.
We’re talking about a great ticketing system, the fastest live chat widget, support of social media like Facebook Messenger, Instagram, WhatsApp or Viber. Along with call center and knowledge base, we can offer you all the tools you need to provide the best customer service possible. Would you like to see these tools in action? Just click down below and try them out.
Have a look at our tools
Lightning fast live chat
A fast live chat is one of the most useful tools a help desk software can offer you. We’re offering you the fastest live chat widget, with chat displayed speeds at only 2.5 seconds. It also comes packed with useful features, such as real time typing view and website monitoring to provide a better view for customer support agents.
Have a look at live chat demo
Check out this video about our live chat. You can get a taste of what it can do. Feel free to also browse through our YouTube channel and see more videos about other features.
The best customer experience
In order to make great help desk software, we needed to understand how to provide great support for our customers. We think we do it right and that’s why we’re trying to lead by an example for our customers.
We offer our customers 24/7 customer support. You can contact us anytime you need it and we’ll be there to help you out. Use live chat, send us an email, call us, the choice is yours. We aim to provide the best support so you along with everyone else can do the same for their customers. Would you like to join our ranks of happy customers? Click down below.
What our customers say about LiveAgent
Ready to try our Helprace alternative?
Click down below a start a free 14 day trial today. There is no credit card info required and no strings attached, just the experience of LiveAgent help desk software.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to different help desk software
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to Helprace?
LiveAgent offers the following extra features over Helprace: live chat, call center, social media integrations, such as Facebook, Viber, Twitter, and Instagram.
What are the extra benefits of using LiveAgent over Helprace?
The extra benefits of using LiveAgent over Helprace include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
Are you looking for a Helpshift alternative?
LiveAgent is being highlighted as the best Helpshift alternative with a free trial period and round-the-clock customer support without the need for a credit card. The software offers an omnichannel solution for improving customer engagement and service desk feedback. It is suitable for all kinds of businesses.
Looking for a Gorgias alternative?
LiveAgent is being touted as the best alternative to Gorgias for help desk software. The software boasts features such as customer service available 24/7, no credit card required, and the ability to cancel anytime. The free trial period for LiveAgent is either 7 or 30 days depending on the type of email used to sign up. The software is used by many and offers integrations with Shopify, Instagram, Facebook Messenger, and Twitter. LiveAgent claims to be the right omnichannel software for customer service needs.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
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