Looking for a Helprace alternative?

Increase customer satisfaction with the right Helprace help desk software alternative. Reliable ticketing system, knowledge base, live chat or social media support, LiveAgent has the tools to help you provide the best customer service and increase agent productivity. 

Read more about our intuitive support solution and find out if it’s the right alternative to Helprace for your business.

4 benefits of switching to LiveAgent

Satisfaction prediction scores

Improved customer satisfaction

LiveAgent can help you provide better customer experience and improve customer satisfaction.

Reports

Increased return of interest

Turn your website viewers into paying customers and increase your income.

On time resolution

Saves time and money

Save time and money by having everything in one help desk solution. 

Service desk manager

Improves agent productivity

Great toolset, features and integrations help you get done more. 

keep calm

Get things done with the right tools

Helprace did a great job but not every solution is the right fit for every business. That’s why you should pick up a reliable alternative help desk software for your business. LiveAgent can bring a lot to your customer service desk. 

We’re talking about a great ticketing system, the fastest live chat widget, support of social media like Facebook Messenger, Instagram or Viber. Along with call center and knowledge base, we can offer you all the tools you need to provide the best customer service possible. Would you like to see these tools in action? Just click down below and try them out

Have a look at our tools

Customer-support-LiveAgent-All-tickets

Helprace alternative

call-center-overview-liveagent

Create customer forum - LiveAgent

Lightning fast live chat

A fast live chat is one of the most useful tools a help desk software can offer you. We’re offering you the fastest live chat widget, with chat displayed speeds at only 2.5 seconds. It also comes packed with useful features, such as real time typing view and website monitoring to provide a better view for customer support agents. 

Definition of customer engagement

Have a look at live chat demo

Check out this video about our live chat. You can get a taste of what it can do. Feel free to also browse through our YouTube channel and see more videos about other features.

The best customer experience

In order to make great help desk software, we needed to understand how to provide great support for our customers. We think we do it right and that’s why we’re trying to lead by an example for our customers

We offer our customers 24/7 customer support. You can contact us anytime you need it and we’ll be there to help you out. Use live chat, send us an email, call us, the choice is yours. We aim to provide the best support so you along with everyone else can do the same for their customers. Would you like to join our ranks of happy customers? Click down below.

get inspired

What our customers say about LiveAgent

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

user testimonials

Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

user testimonials

Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Powerful WYSIWYG editor

Ready to try our Helprace alternative?

Click down below a start a free 14 day trial today. There is no credit card info required and no strings attached, just the experience of LiveAgent help desk software. 

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!

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