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Fed up with your help desk software?

Increase customer satisfaction with the right Helprace help desk software alternative. Reliable ticketing system, knowledge base, live chat or social media support, LiveAgent has the tools to help you provide the best customer service and increase agent productivity.

Read more about our intuitive support solution and find out if it’s the right alternative to Helprace for your business.

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Benefits of switching to LiveAgent

Increased return on interest

Turn your website viewers into paying customers and increase your income.

Saves time and money

Save time and money by having everything in one help desk solution.

Improves agent productivity

Great toolset, features and integrations help you get done more.

Helprace vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Helprace
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Helprace offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Helprace doesn't offer Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	Helprace doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	Helprace offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Helprace doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Helprace doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Helprace doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Helprace doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	Helprace doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Helprace offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Helprace offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	Helprace offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	Helprace offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Helprace doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Helprace doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Helprace offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Helprace offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Helprace doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Helprace offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Helprace doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Helprace offers unlimited 24/7 support.

Get things done with the right tools

Helprace did a great job but not every solution is the right fit for every business. That’s why you should pick up a reliable alternative help desk software for your business. LiveAgent can bring a lot to your customer service desk.

We’re talking about a great help desk ticketing tool, the fastest live chat widget, support of social media like Facebook Messenger, Instagram, WhatsApp or Viber. Along with call center and knowledge base, we can offer you all the tools you need to provide the best customer service possible. Would you like to see these tools in action? Just click down below and try them out.

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Have a look at our tools

Ticketing

Live chat

Call center

Knowledge base

Ticketing

Live chat

Call center

Knowledge base

Lightning fast live chat

A fast live chat is one of the most useful tools a help desk software can offer you. We’re offering you the fastest live chat widget, with chat displayed speeds at only 2.5 seconds. It also comes packed with useful features, such as real time typing view and website monitoring to provide a better view for customer support agents.

LiveAgent Live Chat Demo | Live Agent02:16

Live AgentMay 7, 2020

Have a look at live chat demo

Check out this video about our live chat. You can get a taste of what it can do. Feel free to also browse through our YouTube channel and see more videos about other features.

The best customer experience

In order to make great help desk software, we needed to understand how to provide great support for our customers. We think we do it right and that’s why we’re trying to lead by an example for our customers.

We offer our customers 24/7 customer support. You can contact us anytime you need it and we’ll be there to help you out. Use live chat, send us an email, call us, the choice is yours. We aim to provide the best support so you along with everyone else can do the same for their customers. Would you like to join our ranks of happy customers? Click down below.

I want to see great customer experience

What our customers say about LiveAgent

Roman Bosch
Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
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With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
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Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
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Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

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Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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