Intercom is a great piece of software that provides a business messaging platform. Intercom utilizes chatbots and live chat, and is scalable. However, if you're looking for an Intercom alternative, consider LiveAgent.
Discover our sleek universal inbox with more than 179 help desk features and over 40+ integrations. With LiveAgent you'll see that with great software comes great customer service.
Migrate from Intercom to LiveAgent in minutes. We offer an assisted Intercom migration that will import all your data from Intercom to LiveAgent. It's free and takes only 5 minutes.
Find out how LiveAgent stands out from other alternatives
LiveAgent increases customer satisfaction & improves conversion rates.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Save money! LiveAgent is more cost-effective when compared to other help desk solutions.
With more than 175 help desk features, providing support will be a piece of cake.
Getting the best value for your money is crucial when you’re looking for a great help desk software. Intercom offers three different core packages and additional add-on features. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Intercom alternative, consider LiveAgent. We've got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more!
See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
If you’re looking for an Intercom alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market -- it displays in just 2.5 seconds.
A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That's why it's a great alternative to Intercom. LiveAgent saves you time and money, so you can focus on what's important -- building meaningful relationships with your customers.
Check out how we compare to Intercom based on customer reviews on Capterra
LiveAgent is in a class by itself in terms of value for the features you get. We’ve tried the big guys and $100-200/month for the same tools just is not in our budget. Everything you need is there and easily “reachable”. Live support is quick and efficient. Erik
We needed a simple yet robust platform for our warranty team. Live Agent does just that. The platform is simple to use, and the warranty department loves it WAY more than our last solution. The Knowledgebase is going to be cutting down on calls that we’ve been getting therefor saving peoples time, and upping productivity. RJ
We found it a better fit than Intercom. This is the easiest and most intuitive Customer Service software. Pros: I like that it is centered around email first. The chat program is very good as well. We have found it easy to set up. Greg
Excellent experience thus far! What an upgrade from my last service at more than half the rate!!!! Karl
I started using LiveAgent for one of my first online companies. Our customer base was well in the 100s of 1000s. Therefore, I opted to use the white label solution that integrated nicely with our user interface. I was quite surprised how inexpensive it was to comparable solutions. For these reasons, I have integrated into four of my companies…one being in a different language (Russian). This is an incredible product and I highly recommend it anyone starting a company online. Corey
I love LiveAgent! In the past, I always used the same communication channels for business and private, or at least they were on the same device. My messages used to be all over the place. With LiveAgent I am streamlining my entire communication. Overall this tool allows me to have strong boundaries and office hours with customers. I am going to use the second user account for my assistant and then use the routing emails to automatically assign all tickets to him. This dramatically frees up my time. Tim
LiveAgent connects all the channels that customers use to reach out for support, including social media (Facebook, Twitter), email and live chat. We don’t have to log in to each one of them separately anymore to check whether any of them received any messages. I love how detailed the reports are for each department, agent and the gamification features (such as the leaderboard). In addition, LiveAgent is great to build a knowledge base platform, customers can easily search through the articles before submitting a ticket. Marius
Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.
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