Switch from 3CX phone system to LiveAgent and create a unified communications center for your business. Explore LiveAgent’s ticketing system which can handle more than business phone systems and live chat. Improve your business communications with email ticketing, live chat, call center, knowledge base, Viber, WhatsApp, and social media. Keep reading to find out more or start our free 14-day trial today.
Simply connect your VoIP phone number and handle multiple simultaneous calls coming from your customers. Take care of online meetings with video calls or create custom IVR trees to route calls into different agents in departments of your company. Have a look at the full list of call features our contact center solution has and see how you can improve the customer experience with LiveAgent.
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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
3CX offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
3CX offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
3CX offers Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
3CX offers self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
3CX offers a Facebook integrationh.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
3CX doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
3CX doesn't offer a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
3CX doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
3CX offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
3CX offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
3CX offers customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
3CX offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functionsh.
3CX offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
3CX offers IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
3CX offers video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
3CX offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
3CX offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
3CX offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
3CX offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
3CX offers unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
3CX doesn't offer unlimited 24/7 support.
Improve customer engagement and reach people from any channel. Switch to software with an intuitive interface and a multi-channel ticketing system that handles every necessary customer communication channel. Improve your customer support or sales departments with email ticketing, the fastest live chat, call center, customer portal, Viber, Facebook, Twitter, and Instagram.
Live chat widget on your website can do wonders for your sales and customer support. Proactive chat invitations ensure that your customer engagement will improve, while a real-time typing view can make your agents reply faster and solve issues quickly. Combined with our live chat’s speed, your customer support team can do their job efficiently and with great results.
We do our best to listen to our customers and that’s why our 24/7 customer support is here to help you with any issue. Send us an email, chat with us online or give us a call whenever you need help or want to learn something new about LiveAgent. Have a look at the reviews and see why our customers decided to start using LiveAgent.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Companies are switching to LiveAgent for its affordable pricing, helpful support team, advanced automation, and easy integration with other platforms. Users appreciate the ability to send emails instead of tickets, attach files, and manage emails and chat from the same window. The system offers contact forms, live chat, databases, and integration with social networks, and it works well on mobile platforms. Overall, LiveAgent is praised for its value for money, ease of use, and strong customer support.
LiveAgent is highly recommended as a better alternative to Kayako, with quick and efficient support, improved communication, and increased customer satisfaction.
LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.
LiveAgent is a top-rated help desk software for SMBs in 2020. It offers multilingual support and emphasizes customer satisfaction.
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