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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Searching for an alternative to 3CX?

Switch from 3CX phone system to LiveAgent and create a unified communications center for your business. Explore LiveAgent’s ticketing system which can handle more than business phone systems and live chat. Improve your business communications with email ticketing, live chat, call center, knowledge base, Viber, and social media. Keep reading to find out more or start our free 14-day trial today.

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Unlimited call recordings in LiveAgent's call center software

Contact center management made easy

Simply connect your VoIP phone number and handle multiple simultaneous calls coming from your customers. Take care of online meetings with video calls or create custom IVR trees to route calls into different agents in departments of your company. Have a look at the full list of call features our contact center solution has and see how you can improve the customer experience with LiveAgent

3CX vs LiveAgent at a glance

Features Liveagent 3CX
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
3CX doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/user/month.
3CX offers Live Chat in plan for $158/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
3CX offers Call Center in plan for $158/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
3CX doesn't offer self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
3CX offers a Facebook integration in plan for $158/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
3CX doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
3CX doesn't offer a Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
3CX doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
3CX doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
3CX doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
3CX doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
3CX offers API functions in plan for $158/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
3CX offers IVR features in plan for $158/month.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls in All-inclusive plan for $39/agent/month.
3CX offers video calls in plan for $158/month.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
3CX offers unlimited history in plan for $158/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
3CX offers unlimited websites in plan for $158/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
3CX doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
3CX offers unlimited tickets/mails in plan for $158/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
3CX offers unlimited call recording in plan for $158/month.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
3CX doesn't offer unlimited 24/7 support.

Outbound and inbound call center with advanced features  

Make your customer care effective with our ticketing system

Improve customer engagement and reach people from any channel. Switch to software with an intuitive interface and a multi-channel ticketing system that handles every necessary customer communication channel. Improve your customer support or sales departments with email ticketing, the fastest live chat, call center, customer portal, Viber, Facebook, Twitter, and Instagram

Reports in Help desk software - LiveAgent

Business phone service is just one of our great tools

LiveAgent streamlines multiple customer service channels into one piece of software
Chat button gallery in Live chat software - LiveAgent

Get the best user reviews with our fast live chat

Live chat widget on your website can do wonders for your sales and customer support. Proactive chat invitations ensure that your customer engagement will improve, while a real-time typing view can make your agents reply faster and solve issues quickly. Combined with our live chat’s speed, your customer support team can do their job efficiently and with great results.

Live chat with advanced features for the best customer care

We make sure our customers are happy

We do our best to listen to our customers and that’s why our 24/7 customer support is here to help you with any issue. Send us an email, chat with us online or give us a call whenever you need help or want to learn something new about LiveAgent. Have a look at the reviews and see why our customers decided to start using LiveAgent

3,000+ Trustpilot | GetApp | G2 crowd reviews

Chat invitation gallery in Live chat software - LiveAgent
  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

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    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

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    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    Jan Wienk

    All British Casino

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    Allan Bjerkan

    Norske Automaten

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  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Ready to try it out?

Compare our affordable pricing plans or start your free 14-day trial today. No strings attached and no credit card information is required to do so. Do you want to find out more about LiveAgent first? Have a look at our website or watch the tour video to see everything LiveAgent can do

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What is 3CX alternative?

3XC alternative are plenty but only a few of them can match the quality of service. LiveAgent does its best to help you build a great and efficient call center for your customer support desk.

Can you make a call center with LiveAgent?

Yes and that's only the beginning. LiveAgent offers a multi-channel ticketing system that also handles emails, live chat, social media and customer portal.

What are the benefits of LiveAgent as an alternative to 3CX?

LiveAgent handles more customer communication channels which means your customers can reach you conveniently from almost any medium.

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