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Fed up with your help desk software?

Are you looking for a simpler and more efficient solution for your help desk? LiveAgent has got your back. Provide support via all important communication channels with a reliable software solution. We got it all – email, live chat, social media, call center support and knowledge base.

Read on and find out why you should pick LiveAgent as your go to help desk solution.

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3 reasons why companies switch to LiveAgent

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Rich on features

With more than 175 help desk features, providing support will be a piece of cake.

LiveHelpNow vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	LiveHelpNow
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	LiveHelpNow offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	LiveHelpNow offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	LiveHelpNow doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	LiveHelpNow offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	LiveHelpNow offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	LiveHelpNow offers a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	LiveHelpNow doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	LiveHelpNow doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	LiveHelpNow doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	LiveHelpNow offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	LiveHelpNow doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	LiveHelpNow offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	LiveHelpNow offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	LiveHelpNow doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	LiveHelpNow doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	LiveHelpNow doesn't offer unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	LiveHelpNow offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	LiveHelpNow offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	LiveHelpNow offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	LiveHelpNow doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	LiveHelpNow offers unlimited 24/7 support.

A powerful LiveHelpNow alternative

Push your customer support to the next level. LiveAgent offers you the best tools and features to help you provide great customer support. A reliable ticketing system sorts all of your communication, whether it’s email (a smarter Outlook or Gmail alternative), live chat, or even social media like Instagram and Facebook.

LiveAgent has more than 175 features and over 40 integrations to help you ease your workflow.

The fastest live chat

Live chat widget is one of the best ways to let your customers connect with you. It’s all about instant communication and therefore it should be as fast as possible.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Provide support with lightning speed.

Get more for less

Great customer support doesn’t have to ruin your budget. LiveAgent has three great paid plans that provide you with the best tools and features for providing customer support. Pick the one that suits you the best.

In case you want something extra, you can always buy separate features. See our pricing plans and learn more.

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See why companies switch to LiveAgent

“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Ready to make a switch?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

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Compare us with other alternatives

Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.

FAQ

What is the LiveHelpNow alternative?

LiveAgent is a real-time customer support software that you can use to connect with your customers through multiple channels like social media, email, phone, and chat. LiveAgent is a better LiveHelpNow alternative as well as a better HelpScout alternative and Drift alternative.

What does LiveAgent offer?

LiveAgent can help you be more responsive to your customer's needs by providing a live chat window on your website. This allows you to assist website visitors on your site instead of sending them to an external site to find information.

Why should you choose LiveAgent?

LiveAgent is an easy-to-use help desk software that allows you to engage with your visitors, answering their questions in real-time from one platform. It is an excellent LiveHelpNow alternative, Jira alternative and/or ZenDesk alternative, offering number of features, agent and customer forum, search widgets, and more.

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