Are you looking for an alternative way to communicate with your customers, convince them to buy your product and provide them with support?
LiveAgent is the right answer for your company. Provide support via email, lightning speed live chat, social media, call center or knowledge base. LiveAgent has more than 175 features, over 40 integrations and an interface to help you increase your workflow. Read on, to find out more!
Try the best customer support alternative for free! No credit card required.
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Drift doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Drift offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Drift doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Drift offers self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Drift offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Drift doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
Drift offers a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Drift doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Drift offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Drift doesn't offer knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Drift doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Drift offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Drift offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Drift doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Drift doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Drift doesn't offer unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Drift doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Drift offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Drift offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Drift doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Drift doesn't offer unlimited 24/7 support.
Give your customer support a different solution and provide your customers with more options when it comes to communication between you and them.
Furthermore, you get everything you need in one package. No need to pay for separate tools. With our plans, you get to pick exactly those you need and use them to their full potential.
Live chat is an essential tool when it comes to providing customer support. Since it’s about instant communication, speed should be a top priority.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You cannot get anything faster than that. Don’t keep your page viewers waiting and turn them into paying customers.
Over 175 + features to make your work flow easier and more enjoyable.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
There is no need to buy email, live chat or any other features separately. You can get everything in one package with a great price tag. Choose one of LiveAgent’s three paid plans that are packed with tools, features and integrations to make your workflow easier.
In case you really want to, you can buy separate features to add something extra to your plan and provide better support.
Provide your employees with the ultimate solution for providing support.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
Curious to see how we measure up to other popular live chat solutions? Check out our comparison pages and discover all that we have to offer.
Focusing on product quality, customer service, and building strong relationships can be effective marketing strategies. Customer retention is crucial for sustainable growth and reducing marketing costs. Building trust and loyalty through exceptional products and personalized customer service can drive brand advocacy and increase customer lifetime value. Prioritizing customer needs and engagement can lead to marketing success without relying solely on advertising.
Investing in customer contact software can streamline communication channels and enhance customer satisfaction, leading to business success.
LiveAgent is a versatile help desk software that improves customer support, loyalty, and earnings. It offers comprehensive customer service software with features like automated ticket routing and robust analytics. Trusted by over 21,000 businesses.
LiveAgent is a customer service software with 180+ features and user-friendly interfaces. It integrates with Voxtelesys for seamless communication.
Customer service has evolved with the use of multiple communication channels. Speed, honesty, and accessibility are important principles. Proper tools and employee motivation are key to success. Measure customer satisfaction with metrics like Net Promoter Score and Customer Effort Score. LiveAgent is a helpful tool for improving customer service.
LiveAgent is highly recommended by many users as a superior customer support tool, improving communication and increasing customer satisfaction.
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