Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Fed up with your help desk software?

Discover why LiveAgent is the best Genesys alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
logo clients forbes
logo clients airbus
logo clients nascar
Help desk software comparison
Alternatives background

Searching for the right Genesys alternative?

LiveAgent is a web-based help desk solution ready to help you provide better experiences for your customers. Take your customer service to the next level with more than 175 features and customizable help desk tools such as the fastest live chat widget, a reliable ticketing system, phone center capabilities, and a knowledge base

LiveAgent also provides social media integrations with Facebook, Twitter, and Instagram to help you provide better customer experiences on social media.

Improve your customer management and help your customers with LiveAgent starting today. Keep reading to find out more about our chat software or start your free 14-day trial. No strings attached and no credit card info required. 

Genesys vs LiveAgent at a glance

Features Liveagent Genesys
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
Genesys offers ticketing in plan for $110/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/user/month.
Genesys offers Live Chat in plan for $110/agent/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
Genesys offers Call Center in plan for $75/agent/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
Genesys offers self-service portal in plan for $75/agent/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Genesys offers a Facebook integration in plan for $140/agent/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Genesys offers a Twitter integration in plan for $140/agent/month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Genesys doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Genesys doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
Genesys offers knowledge base in plan for $75/agent/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Genesys doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Genesys offers automation and rules in plan for $75/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Genesys offers API functions in plan for $75/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
Genesys offers IVR features in plan for $75/agent/month.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls in All-inclusive plan for $39/agent/month.
Genesys offers video calls in plan for $75/agent/month.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Genesys offers unlimited history in plan for $75/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Genesys doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
Genesys offers unlimited chat buttons in plan for $110/agent/month.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Genesys offers unlimited tickets/mails in plan for $110/agent/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Genesys doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Genesys doesn't offer unlimited 24/7 support.
livechat jane full

The fastest chat software

Want to send your messages faster and help more website visitors? Get faster connections with customers thanks to the fastest live chat widget on the market that displays in just 2.5 seconds

Our chat widget has advanced features that make it the right chat solution for every business. Take advantage of proactive chat invitations or real-time typing-view and assist your customers faster. 

Use visitor monitoring to keep track of information like customer history, site referrer, or geo location to make workflow easier. 

Discover the fastest live chat

Unified agent workspace with the right toolset

Working with customers on a daily basis can be a difficult job without the right tools. Live chat is one of the greatest and most useful tools available, but what about customers who prefer other forms of communication?

Our unified agent workspace has a reliable ticketing system that streamlines all of your communication into one unified inbox.

Connect your email accounts, Facebook, Twitter, Instagram, Viber, set up a call center with video chat options, and create a knowledge base filled with useful content to get the most from the multi-channel engagement capabilities that LiveAgent offers. 

Ticketing feature in Help desk software - LiveAgent

Every tool you need under one roof

LiveAgent streamlines multiple customer service channels into one piece of software
crm integrations

Great features don't have to be expensive

Improve customer segmentation with tags, notes, and contact groups while improving agent productivity and engagement with awards, badges, and gamification features.

Send mass emails, craft email templates or integrate many other applications you use daily to satisfy your customer base. Consider your company size and choose the right plan for an affordable price. You don’t have to go bankrupt to turn visitors into happy customers.

Help desk software can be affordable and LiveAgent proves that. Go ahead and see the pricing. Choose if you want LiveAgent to be knowledge base software with a chat feature, the ultimate call center, or a simple ticketing system for email customer support

Join other companies that switched to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
logo slido black

Ready to try it out?

Get familiar with LiveAgent and see if it’s the right fit for your business. Test our live chat, ticketing, knowledge base and other capabilities completely for free. Click on the button below to start your free 14-day trial.

No credit card info required and no strings attached.
We promise!

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

What is a Genesys alternative?

LiveAgent is a customer support software with a great ticketing system that allows you to communicate with customers via multiple popular channels. It's cost effective and a reliable solution for businesses of many sizes.

Why should you switch to LiveAgent from Genesys?

LiveAgent can provide you with multiple options when communicating with your customers. Besides live chat it can handle email, call center, customer portal, Viber and even social media - Facebook, Twitter and Instagram. Everything is backed up by great features that make your workflows easier and allow you to help more customers.

Does LiveAgent have live chat?

LiveAgent has the fastest live chat widget available, with chat displayed speeds at 2.5 seconds. The chat widget can be easily placed on any website and customers can contact you anytime. The live chat is backed up by features such as real-time typing view, proactive chat invitations, internal chats and much more.

Related Resources to Genesys alternative

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo