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Help desk software comparison
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Fed up with your help desk software?

Are you looking for a software that can provide you not only with call center but also more options for communicating with your customers?

Try LiveAgent. LiveAgent is the ultimate customer support solution for your business. Take your help desk to the next level with email, live chat, social media, call center and knowledge base all within one software. 

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3 reasons why companies switch to LiveAgent

3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Call center support

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Rich on features

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Lucep vs LiveAgent at a glance

Features Liveagent Lucep
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Lucep doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Lucep doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Lucep doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Lucep doesn't offer Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Lucep doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Lucep doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Lucep doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Lucep doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Lucep doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Lucep doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Lucep doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Lucep offers API functions in plan for $30/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Lucep doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Lucep doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Lucep doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Lucep offers unlimited websites in plan for $30/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Lucep doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Lucep offers unlimited tickets/mails in plan for $30/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Lucep doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Lucep doesn't offer unlimited 24/7 support.
smart phone calling

Powerful Lucep alternative

It’s important to allow your customers to connect with you via multiple channels. Cover every important communication channel with one software. With LiveAgent you can choose from email, live chat, social media, call center and knowledge base. 

Furthemore LiveAgent has more than 175 features and over 40 integrations to ease your workflow. 

Call center support

Don’t give up on calls! LiveAgent allows you to support your own call center quickly and easily. The setup takes just a few minutes and you can connect via browser, phone or any other equipment of your choice. 

There is no need for 3rd party providers, LiveAgent will take care of everything for you. 

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Get more, pay less

All of the great tools and features come with a great price tag. LiveAgent offers three paid plans that are packed with everything you need and won’t ruin your budget.

All you have to do is pick the one that suits you the most. See our plans and learn more.

See why companies switch to LiveAgent

  • See why companies switch to LiveAgent

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • See why companies switch to LiveAgent

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • See why companies switch to LiveAgent

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • See why companies switch to LiveAgent

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • See why companies switch to LiveAgent

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • See why companies switch to LiveAgent

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • See why companies switch to LiveAgent

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • See why companies switch to LiveAgent

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

You Will Be in Good Hands!

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FAQ

Are you looking for Lucep alternative?

LiveAgent is a customer service software that is easy to use, and highly customizable. Moreover, it comes with various features that allow you to track the visitors on your website and engage with them to increase your conversion rate.

What does LiveAgent offer?

LiveAgent is a powerful help desk that allows you to manage incoming requests and outbound communication regarding your business.

Why should you choose LiveAgent?

LiveAgent is an excellent help desk solution that optimizes your team's productivity. Choose a flexible pricing plan that meets your team's needs, and improve right away.

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