Looking for a Dixa alternative?

Discover why LiveAgent is the best Dixa alternative on the market.

  • ✓ No setup fee
  • Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Discover LiveAgent – a customer service software with lots of features that can cover multiple communication channels and social media. Stay in touch with your customers with email, live chat, call center, customer portal, Viber, WhatsApp and social media. Find out more about LiveAgent or begin your free 14-day trial to get the experience.

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Dixa vs LiveAgent at a glance

FeatureLiveAgentDixa
Ticketing✅Yes✅Yes
Live Chat✅Yes✅Yes
Call Center✅Yes✅Yes
Self-Service✅Yes❌No
Facebook✅Yes✅Yes
Twitter✅Yes❌No
Instagram✅Yes❌No
Viber✅Yes❌No
WhatsApp✅Yes✅Yes
Knowledge Base✅Yes❌No
Customer Forum✅Yes❌No
Automation and Rules✅Yes✅Yes
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes✅Yes
Video Calls✅Yes❌No
Unlimited History✅Yes✅Yes
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes✅Yes
Unlimited Tickets/Mails✅Yes✅Yes
Unlimited Call Recording✅Yes✅Yes
Unlimited 24/7 Support✅Yes✅Yes
Reports in Help desk software - LiveAgent

Handle customer interaction via more channels

Exceptional customer service should come from multiple places that are convenient for your customers. Luckily, you can handle quality customer service from one ticketing system. Handle email ticketing and calls, set up your live chat widget, and connect Facebook, Twitter, Instagram, WhatsApp and Viber. Everything is under one roof as it should be so your agents can focus on more helping without switching between apps. 

A dedicated customer service tool that handles everything

LiveAgent streamlines multiple customer service channels into one piece of software

Provide user satisfaction via more social media

Social media are becoming better and faster customer service tools for support agents. That’s why Facebook and Facebook Messenger integrations are built into LiveAgent so you can simply connect your account. The same goes for Twitter and Instagram. Get social via a user-friendly ticketing system, manage your posts, reply to comments and simply do more from one place. 

Connect Facebook with Help desk software - LiveAgent

Social media ticket management in a single interface

Chat button gallery in Live chat software - LiveAgent

Real-time chat with intuitive features ​

Solve customer issues faster with the right customer support solution. Get amazing customer feedback thanks to the fastest live chat widget on the market. Live chat is one of the best customer support tools and LiveAgent supports it with key features to ensure a smooth experience. Have a look at the full list of live chat features and see what makes it great for customer satisfaction.

Handle customer inquiries faster with our live chat

Get amazing customer care from our support team

We handle customer conversations 24/7 to ensure we can help everyone at any time. Give us a call, chat with us or send us an email when you need our help to solve an issue or when you want to learn something new about LiveAgent. You can also consult our support portal that is filled with helpful articles about our customer service solution. 

Chat invitation gallery in Live chat software - LiveAgent

Save more with LiveAgent

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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LiveAgent Product Tour | Live Agent02:25Youtube video: LiveAgent Product Tour
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Ready to try LiveAgent?

Have a look at the tour video to see what else can LiveAgent do or start our free 14-day trial to experience it on your own. You can also have a look at our affordable pricing plans suitable for businesses of most sizes and industries. Join LiveAgent today and improve agent productivity with our help desk solution. 

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