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- ✓ No setup fee
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Fed up with your help desk software?
Transfer your shared inbox into a multi-channel help desk ticketing solution. LiveAgent handles more client communication with a ticketing system that unifies multiple channels. Improve your help desk with more email accounts, live chat, social media, call center, or customer portal.
Provide world-class customer service and handle more business communication efficiently. Start our free 14-day trial today and get to experience LiveAgent.
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Hiver vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Hiver
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Hiver doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Hiver doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Hiver doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can refer to in order to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Hiver doesn't offer Self-Service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Hiver doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Hiver doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Hiver doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Hiver doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Hiver offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Hiver doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Hiver doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Hiver offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Hiver doesn't offer API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Hiver doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Hiver doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Hiver offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Hiver doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Hiver doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Hiver doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Hiver doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Hiver offers unlimited 24/7 support.
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Handle incoming emails with ease
Tired of handling multiple email logins and switching between windows? Start using a solution that unifies all customer emails into one inbox. LiveAgent’s ticketing system can handle more than Gmail or Outlook, you can also connect email accounts from many different providers.
It’s backed up by advanced filtering and other great features so you can focus providing the best customer experience. Check out the full list of ticketing features LiveAgent offers.
A single platform made for team productivity
Improve your service excellence with additional channels
Provide impeccable service to customers with a varied toolset that handles every important customer communication channel. Get the job done with a customer service platform that comes with email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Instagram and Twitter. Create a powerful workflow between all channels and show your customers a personalized service experience.
Answer customers from popular channels with LiveAgent
Get the fastest chat widget available
Live chat is an amazing tool for providing customer support quickly thanks to a widget placed on your website. LiveAgent has the fastest live chat widget on the market which makes customer messaging smooth and fast. It’s also supported with features such as real-time typing view, proactive chat invitations and more that provide enhanced functionality. Customize your branding to fit your business and provide personal, human-centric service for everyone.
Add live chat widget with modern features to your help desk
Become a happy customer to make your customers happy
We take care of all of our customers and we do our best to provide them with excellent customer service. Our customer support team is ready to help you with any problems or provide you with information whenever you need it. You can contact us 24/7 via email, live chat or simply give us a call. Feel free to also to look through our customer portal that is full of useful articles about LiveAgent.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to switch into a different shared inbox software?
Improve agent productivity with our multi-channel ticketing system today. Simply start your free 14-day trial and try working with LiveAgent toolset. If you want to see everything it can do, have a look at the tour video where we cover most features and how you can use them. Switch to LiveAgent today and provide support to customer across all important channels.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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FAQ
What are alternatives to Hiver?
Hiver has many alternatives but only a few can provide you with a multi-channel ticketing system, tons of features, and integrations for a fair price. LiveAgent has it all and you can use it to handle email conversations, live chat, call center, social media, and customer portal.
What makes LiveAgent a good Hiver alternative?
LiveAgent can be used to unify multiple email accounts from many different providers. It doesn't matter if you use Gmail, Outlook, or any other service, you can connect them all into a single solution.
What are the benefits of Hiver alternative LiveAgent?
Friendly pricing plans and multiple choices of customer communication. Pick the channels you need to utilize to reach more customers. Provide more than just email ticketing support and gain more control and variety over your help desk.
How shared inbox is different from sharing email accounts?
Managing multiple email accounts requires constant switching and paying attention to new emails. A shared inbox means you can unify all of your email accounts into one place, gaining better control of incoming emails, providing faster replies to customers, and saving more time while doing so.
How will a shared inbox help increase my team's productivity?
Having a shared inbox means less time spent of switching between inboxes and providing faster answers to your customers or teammates. LiveAgent's shared inbox includes intelligent options for assigning tickets, equally spreading the responsibility between agents.
Free live chat software for your website
Live chat software is becoming increasingly popular among businesses as it allows for direct communication with customers in real-time. Free live chat tools are available, which can be integrated into a website and offer benefits such as personalized customer experiences and better brand interactions. Using live chat can strengthen the link between a site and its visitors because it allows companies to capture and strengthen a customer's interest in the offered products or services. Advantages of live chat include following future trends, faster responses, availability 24/7, personalization, and a streamlined sales process.
Feature-rich free help desk software.
LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
Looking for a Front alternative?
LiveAgent is being marketed as the best alternative to Front for customer support software. Their features include a reliable ticket system, omni-channel communication, and various integrations. Users can try it for free for 7 or 30 days with no setup fee, no credit card required, and customer service available 24/7. The service is used by multiple companies and offers a solution for those who are fed up with their current help desk software.
Helpdesk software for Banking industry
LiveAgent is a help desk software recommended for banking and insurance industries. It offers a 14-day free trial with no setup fee and 24/7 customer service. The software can increase advocacy, improve response times and reduce ticket volume. It contains a knowledge base and automated ticket routing. LiveAgent also invests in providing customers with class-leading help desk.
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