Transfer your shared inbox into a multi-channel help desk ticketing solution. LiveAgent handles more client communication with a ticketing system that unifies multiple channels. Improve your help desk with more email accounts, live chat, social media, call center, or customer portal.
Provide world-class customer service and handle more business communication efficiently. Start our free 30-day trial today and get to experience LiveAgent.
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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Hiver doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Hiver doesn't offer Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Hiver doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can refer to in order to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Hiver doesn't offer Self-Service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Hiver doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Hiver doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Hiver doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Hiver doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Hiver offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Hiver doesn't offer knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Hiver doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Hiver offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Hiver doesn't offer API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Hiver doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Hiver doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Hiver offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Hiver doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Hiver doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Hiver doesn't offer unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Hiver doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Hiver offers unlimited 24/7 support.
Tired of handling multiple email logins and switching between windows? Start using a solution that unifies all customer emails into one inbox. LiveAgent’s ticketing system can handle more than Gmail or Outlook, you can also connect email accounts from many different providers.
It’s backed up by advanced filtering and other great features so you can focus providing the best customer experience. Check out the full list of ticketing features LiveAgent offers.
Provide impeccable service to customers with a varied toolset that handles every important customer communication channel. Get the job done with a customer service platform that comes with email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Instagram and Twitter. Create a powerful workflow between all channels and show your customers a personalized service experience.
Live chat is an amazing tool for providing customer support quickly thanks to a widget placed on your website. LiveAgent has the fastest live chat widget on the market which makes customer messaging smooth and fast. It’s also supported with features such as real-time typing view, proactive chat invitations and more that provide enhanced functionality. Customize your branding to fit your business and provide personal, human-centric service for everyone.
We take care of all of our customers and we do our best to provide them with excellent customer service. Our customer support team is ready to help you with any problems or provide you with information whenever you need it. You can contact us 24/7 via email, live chat or simply give us a call. Feel free to also to look through our customer portal that is full of useful articles about LiveAgent.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Improve agent productivity with our multi-channel ticketing system today. Simply start your free 30-day trial and try working with LiveAgent toolset. If you want to see everything it can do, have a look at the tour video where we cover most features and how you can use them. Switch to LiveAgent today and provide support to customer across all important channels.
LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes the benefits of live chat communication, provides tips for engaging customers, and analyzes competitors. LiveAgent also offers a demo, pricing information, and various features and integrations. It also discusses optimizing a WordPress site for SEO and LiveAgent's Contact groups feature.
Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.
LiveAgent offers affordable pricing, automation, and excellent support. Users appreciate features like sending emails, attaching files, and managing communication in one window. The system competently integrates various modules and works well on mobile platforms.
Users praised LiveAgent for its affordable pricing, helpful support team available 24/7, advanced automation, integration capabilities, and email functionality. They preferred LiveAgent over Zendesk for its file attachment feature and ability to manage emails and chat from the same window. Mobile platform stability and ease of use were also highlighted as advantages. LiveAgent was described as a great tool with good value for money and excellent customer support.
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