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Discover why LiveAgent is the best LiveCall alternative on the market.

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Help desk software comparison
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Fed up with your help desk software?

Phone support is just the beginning. Get email, live chat, social media and knowledge base to provide your customers with more options.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

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3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

LiveCall vs LiveAgent at a glance

Features Liveagent LiveCall
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
LiveCall doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
LiveCall doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
LiveCall offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
LiveCall doesn't offer self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
LiveCall doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
LiveCall doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
LiveCall doesn't offer a Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
LiveCall doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
LiveCall offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
LiveCall offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
LiveCall doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
LiveCall doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
LiveCall doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
LiveCall doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
LiveCall doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
LiveCall doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
LiveCall doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
LiveCall doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
LiveCall doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
LiveCall doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
LiveCall doesn't offer unlimited 24/7 support.
smart phone calling

A powerful LiveCall alternative

Take you support desk further with emails, live chat, social media and knowledge base. 

Give you customers multiple options to connect with you and turn them into paying customers. You get all of this for a price that won’t ruin your budget. 

The fastest live chat

Live chat provides you the fastest way for your customers to connect with you. You can increase the number of conversions and turn page visitors into paying customers effectively.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Can you keep up?

Watch the website loading time
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Call center support

Call center is easy to set up and easy to use. LiveAgent’s interface will smoothly guide you through the entire process. Connect with your customers via browser, phone or any other equipment of your choice. 

LiveAgent takes care of everything for you, so there is no need for 3rd party providers. You can focus on the important and provide support without additional hassle.

Why companies switch to LiveAgent

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Get more and save more

Giving your customers and agents more options doesn’t mean you have to overpay. LiveAgent has three great paid plans that are packed with the best tools and features for providing customer support

In case you want to, you can always buy separate features without overpaying for them. Click below and find out more.

Save more with LiveAgent

Compare us to other call center software

Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.

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    Looking for a LiveHelpNow alternative?

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    Join our community of happy clients and provide excellent customer support with LiveAgent.

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