Looking for a LeadDesk alternative?
Discover why LiveAgent is the best LeadDesk alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Are you searching for a different solution for your help desk? LiveAgent is a great piece of software that is packed with tools and features to help you provide better customer support.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
Save more with LiveAgent
3 reasons why companies switch to LiveAgent
Call center support
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
LeadDesk vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
LeadDesk
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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LeadDesk offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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LeadDesk offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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LeadDesk offers Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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LeadDesk doesn't offer Self-Service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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LeadDesk doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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LeadDesk doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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LeadDesk doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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LeadDesk doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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LeadDesk doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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LeadDesk doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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LeadDesk doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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LeadDesk doesn't offer automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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LeadDesk offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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LeadDesk offers IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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LeadDesk doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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LeadDesk doesn't offer unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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LeadDesk doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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LeadDesk doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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LeadDesk doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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LeadDesk offers unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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LeadDesk offers unlimited 24/7 support.
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Powerful LeadDesk alternative
Give your customers more than just phone support. With LiveAgent, you can provide support via email, live chat, knowledge base, call center or social media like Instagram or Twitter.
Give your customers options and convenience when it comes to communication.
The fastest live chat
Live chat is an essential tool when it comes to providing customer support. Turn your website visitors into paying customers easily via a live chat widget on your website.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Answer with lightning speed and don’t keep your customers waiting.
Call center support
Switching to LiveAgent doesn’t mean you have to give up on providing support via phone. Call center is easy to set up, it literally takes minutes. You can make calls via browser, phone or any other equipment of your choice.
LiveAgent takes care of everything for you, so there is no need for 3rd party providers.
See why companies switch to LiveAgent
Get more for less
You don’t have to pay more to get more. LiveAgent offers you three paid plans that are packed with the best tools and features for providing customer support.
In case you want to, you can always buy separate features to add something extra to your plan without overpaying. Click below to learn more.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to different help desk software
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to LeadDesk?
LiveAgent offers the following extra features over LeadDesk: self-service, Instagram integration, Twitter integration, Viber integration, Facebook integration, and unlimited chat buttons, making it the best help desk alternative. LiveAgent is a better LeadDesk alternative as well as a better HelpScout alternative and Drift alternative.
What are the extra benefits of using LiveAgent over LeadDesk?
The extra benefits of using LiveAgent free live chat software over LeadDesk include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
Videos - Liveagent Quick Help Desk Software Overview
LiveAgent is a customer service software that allows businesses to integrate different channels of customer communication into a dashboard, providing convenience and security. The software uses machine learning applications to improve the customer experience and has received numerous awards in Q1 of 2021. LiveAgent offers a range of features such as VoIP phone systems, inbound call center software, and email management software. The company provides a free trial and various integrations, as well as support and resources through webinars and a blog. LiveAgent has released updates to fix bugs and improve user experience, including disappearing attachments and long loading times.
Free live chat software for your website
Live chat software is becoming increasingly popular among businesses as it allows for direct communication with customers in real-time. Free live chat tools are available, which can be integrated into a website and offer benefits such as personalized customer experiences and better brand interactions. Using live chat can strengthen the link between a site and its visitors because it allows companies to capture and strengthen a customer's interest in the offered products or services. Advantages of live chat include following future trends, faster responses, availability 24/7, personalization, and a streamlined sales process.
Feature-rich free help desk software.
LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.
Videos - Liveagent Live Chat Demo
This video introduces LiveAgent's live chat button and its features, including pre-chat forms, real-time notifications, canned messages, and order checking. It also highlights the review system and agent rewards available. The article mentions LiveChat's features, and provides useful information about live chat agents and customer service software. Overall, businesses of all sizes can benefit from these solutions to improve their customer service. LiveAgent offers a free trial for handling customer inquiries from one interface.
Learn all about LiveAgent with webinars
LiveAgent offers webinars to help businesses improve their customer service using their multi-channel help desk solution, which includes ticketing software, live chat, and a built-in call center. Participants can learn about the features and settings of the LiveAgent dashboard, help desk ticketing, direct customer contact with live chat and proactive chat invitations, and multi-language or multi-brand knowledge bases. LiveAgent also offers a 14-day free trial with no setup fee, 24/7 customer service, no credit card required, and the ability to cancel any time.
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