Looking for the right SysAid alternative?
Discover why LiveAgent is the best SysAid alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
LiveAgent provides an intuitive interface full of useful tools to help you solve customer issues faster. Switch to our customer service desk and improve your ticket management with our multichannel ticketing system that unifies all of your communication.
Take advantage of automations and integrations to improve your workflows. Find out more about LiveAgent or start the free 14-day trial today to get the LiveAgent experience.
SysAid vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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SysAid
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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SysAid offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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SysAid offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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SysAid doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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SysAid offers self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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SysAid doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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SysAid doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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SysAid doesn't offer a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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SysAid doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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SysAid offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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SysAid offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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SysAid offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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SysAid offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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SysAid doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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SysAid doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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SysAid offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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SysAid offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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SysAid offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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SysAid offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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SysAid doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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SysAid offers unlimited 24/7 support.
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Improve your customer service management
LiveAgent offers the support for a variety of communication channels backed by additional features. You can use them to reach more customers and solve their issues much faster. Take advantage of email ticketing, live chat, call center, customer portal, or social media – Facebook, Twitter, and Instagram. Be present everywhere thanks to one unified platform and provide the best customer service possible.
An effective solution made for agent productivity
The fastest live chat on the market
Take your customer service desk to the next level with the fastest live chat widget available. With chat displayed speeds at 2.5 seconds, you can solve issues quicker and in turn get better customer and user reviews. The user-friendly interface makes it easy for anybody to contact you and additional features give you complete visibility of online visitors.
Provide the best user experience with live chat
Advanced workflows and network monitoring
Customer service management gets easier when you’re backed up by analytics, monitoring, smooth workflows, and integrations. LiveAgent lets you improve your workflow, create automations, monitor your success, and integrate apps you use daily to unify them under one roof. Have a look at our features and integrations pages to find out more.
Pioneering software
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
Generate more revenue
Create memorable customer experiences that boost revenue.
Improve satisfaction
Delight your customers with lightning-fast responses.
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Save more with LiveAgent
Become a happy customer
You can ask us about anything anytime thanks to our 24/7 customer support. We’re here for you if you’re experiencing any trouble, seek information or want to learn something new. Contact us via chat message, email or give us a call and we’ll do our best to help you out.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to try it out?
Join LiveAgent and become a happy customer today. Have a look at our affordable pricing plans suitable for businesses of many sizes and industries. Or go ahead and start our free 14-day trial. No strings attached and no credit card information required.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare LiveAgent with other alternatives
FAQ
How does LiveAgent compare to SysAid?
LiveAgent complaint management software offers the following extra features over SysAid: call center, social media integrations, unlimited call recordings, IVR, and video calls.
What are the extra benefits of using LiveAgent over SysAid?
The extra benefits of using LiveAgent over SysAid include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
Searching for the right Genesys alternative?
LiveAgent is a help desk software that integrates multiple communication channels into one inbox, including email, social media, and instant messaging. The software offers a reliable ticketing system and tools for customer segmentation, automation, and gamification. LiveAgent is affordable and offers a variety of plans depending on the company's size and needs. Customers can choose to use LiveAgent as a knowledge base software, call center, or ticketing system. Many companies have switched from ZenDesk to LiveAgent due to its affordability and advanced automation features.
LiveAgent is a fully-featured help-desk software that offers a great alternative to Crisp. It has served over 15,000 businesses and 150M end-users worldwide, boosting their customer service team's productivity and increasing customer satisfaction. LiveAgent provides a 7 or 30-day free trial and requires no credit card to get started.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
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