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Fed up with your help desk software?

LiveAgent provides an intuitive interface full of useful tools to help you solve customer issues faster. Switch to our customer service desk and improve your ticket management with our multichannel ticketing system that unifies all of your communication.

Take advantage of automations and integrations to improve your workflows. Find out more about LiveAgent or start the free 30-day trial today to get the LiveAgent experience.

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SysAid vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	SysAid
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	SysAid offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	SysAid offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	SysAid doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	SysAid offers self-service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	SysAid doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	SysAid doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Instagram integration.	SysAid doesn't offer a Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	SysAid doesn't offer a Viber integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	SysAid offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	SysAid offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	SysAid offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	SysAid offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	SysAid doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	SysAid doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	SysAid offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	SysAid offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	SysAid offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	SysAid offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	SysAid doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	SysAid offers unlimited 24/7 support.

Improve your customer service management

LiveAgent offers the support for a variety of communication channels backed by additional features. You can use them to reach more customers and solve their issues much faster. Take advantage of email ticketing, live chat, call center, customer portal, or social media – Facebook, Twitter, and Instagram. Be present everywhere thanks to one unified platform and provide the best customer service possible.

An effective solution made for agent productivity

The fastest live chat on the market

Take your customer service desk to the next level with the fastest live chat widget available. With chat displayed speeds at 2.5 seconds, you can solve issues quicker and in turn get better customer and user reviews. The user-friendly interface makes it easy for anybody to contact you and additional features give you complete visibility of online visitors.

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Advanced workflows and network monitoring

Customer service management gets easier when you’re backed up by analytics, monitoring, smooth workflows, and integrations. LiveAgent lets you improve your workflow, create automations, monitor your success, and integrate apps you use daily to unify them under one roof. Have a look at our features and integrations pages to find out more.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

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Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

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Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

Save more with LiveAgent

Become a happy customer

You can ask us about anything anytime thanks to our 24/7 customer support. We’re here for you if you’re experiencing any trouble, seek information or want to learn something new. Contact us via chat message, email or give us a call and we’ll do our best to help you out.

Roman Bosch
Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

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