LiveAgent provides an intuitive interface full of useful tools to help you solve customer issues faster. Switch to our customer service desk and improve your ticket management with our multichannel ticketing system that unifies all of your communication.
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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
SysAid offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
SysAid offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
SysAid doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
SysAid offers self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
SysAid doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
SysAid doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
SysAid doesn't offer a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
SysAid doesn't offer a Viber integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
SysAid offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
SysAid offers customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
SysAid offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
SysAid offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
SysAid doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
SysAid doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
SysAid offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
SysAid offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
SysAid offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
SysAid offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
SysAid doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
SysAid offers unlimited 24/7 support.
LiveAgent offers the support for a variety of communication channels backed by additional features. You can use them to reach more customers and solve their issues much faster. Take advantage of email ticketing, live chat, call center, customer portal, or social media – Facebook, Twitter, and Instagram. Be present everywhere thanks to one unified platform and provide the best customer service possible.
Take your customer service desk to the next level with the fastest live chat widget available. With chat displayed speeds at 2.5 seconds, you can solve issues quicker and in turn get better customer and user reviews. The user-friendly interface makes it easy for anybody to contact you and additional features give you complete visibility of online visitors.
Customer service management gets easier when you’re backed up by analytics, monitoring, smooth workflows, and integrations. LiveAgent lets you improve your workflow, create automations, monitor your success, and integrate apps you use daily to unify them under one roof. Have a look at our features and integrations pages to find out more.
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
The given text discusses various telecommunications and technology service providers, including options for email servers. These providers offer a range of services such as virtual PBXs, live video calls, CRM software, cloud services, call center solutions, and time tracking apps. They also pride themselves on having user-friendly interfaces and excellent customer support. The text promotes LiveAgent, a customer service software, and encourages readers to sign up for a free trial.
Kerio Connect is an all-in-one collaboration and email server solution that is affordable and easy to set up for small and medium businesses. It offers a range of features like shared calendars, contact management, and scheduling. The software is secure with antivirus and SPAM filters and can be integrated with LiveAgent for enhanced customer support. LiveAgent offers features like canned messages and gamification to ensure a thriving help desk environment. Integrating Kerio Connect with LiveAgent is easy and can be completed in a few minutes. Overall, Kerio Connect and LiveAgent provide an excellent tool for customer support.
GetResponse is a web-based email marketing service with features like automation and easy customer management. It integrates with LiveAgent and offers webinars and marketing automation.
LiveAgent's Viber integration offers time and cost savings, faster support, personalized responses, and improved customer satisfaction.
LiveAgent is a feature-rich customer service software that integrates various communication channels. It offers affordable pricing and tools for managing content and integrating with popular CMS systems. The text also discusses telecommunications and technology service providers offering services such as virtual PBXs, live video calls, CRM software, and more. The article encourages readers to sign up for a free trial of LiveAgent and highlights its features, pricing, integrations, and alternatives. Additionally, it mentions the integration of Highrise CRM, a cloud-based CRM tool, and emphasizes the importance of data security and regular security updates.
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