Looking for Userlike alternative?
Discover why LiveAgent is the best Userlike alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
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Fed up with your help desk software?
LiveAgent offers the fastest live chat widget on the market, a multichannel ticketing system and a variety of features and integrations to help you make your customer support top notch. Go beyond just awesome chat platform and provide your support team with a ticketing system that can handle email, live chat messages, social media, call center and customer portal.
Keep reading and find out why LiveAgent makes the perfect Userlike alternative. Our free 14-day trial can show you what makes LiveAgent a great customer support software for your business.
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UserLike vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
UserLike
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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UserLike doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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UserLike offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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UserLike doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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UserLike doesn't offer Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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UserLike offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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UserLike doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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UserLike doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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UserLike doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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UserLike offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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UserLike doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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UserLike doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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UserLike offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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UserLike offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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UserLike doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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UserLike doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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UserLike offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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UserLike offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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UserLike offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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UserLike offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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UserLike doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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UserLike doesn't offer unlimited 24/7 support.
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Handle incoming chats efficiently
Build customer loyalty and answer customer conversations quicker with the right live chat. LiveAgent has the fastest among them all, with chat displayed speeds at 2.5 seconds. Improve agent efficiency thanks to live chat features such as real-time typing view, proactive chat invitations and custom chat buttons. Find out more about live chat features or try it out today and see what makes it great.
Provide the best chat experience for your customers
Customer communication via multiple channels
Build customer relationships with a ticketing system that handles every channel your customers use. Answer emails, solve issues via live chat, receive customer calls, write customer portal articles and get social on Facebook, Twitter, and Instagram. LiveAgent can also handle Viber and WhatsApp. Provide customer satisfaction everywhere while using just one help desk software.
Provide customer services from every channel
User friendly and powerful toolset
Every communication channel you can cover with LiveAgent is backed up by business tools and features that can help you get your job done. Filter customer inquiries, keep track of customer feedback, use tags to keep things sorted, or use gamification features to improve agent performance and engagement. Have a look at the full list of features and find out how you can improve your workflow.
Pioneering software
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
Generate more revenue
Create memorable customer experiences that boost revenue.
Improve satisfaction
Delight your customers with lightning-fast responses.
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Customer satisfaction goes both ways
Providing great customer satisfaction is one of our main priorities and that’s why we do our best to create an amazing customer experience for everyone. This is possible thanks to our 24/7 support available via email, live chat, or phone. Contact us anytime you want to solve an issue or learn something new about LiveAgent.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to improve your customer interactions?
Start improving your customer support and add more communication channels to your help desk. Have a look at our tour video and check out our affordable pricing plans. If you want the LiveAgent experience start our free 14-day trial. No strings attached, we promise.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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FAQ
How does LiveAgent compare to Userlike?
LiveAgent offers the following extra features over Userlike: ticketing features, call center, self-service, 24/7 support, Twitter, Instagram, WhatsApp and Viber integrations.
What are the extra benefits of using LiveAgent over Userlike?
The extra benefits of using LiveAgent over Userlike include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
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