Looking for an alternative to OTRS?

Discover why LiveAgent is the best OTRS alternative on the market.

  • ✓ No setup fee
  • Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

If you’re looking for an alternative to OTRS, try LiveAgent today. LiveAgent is a customer support software with intelligent service management and plenty of collaborative features suitable for enterprise service management, and service to customers. 

Do the best work during business hours and provide excellent service for customers and service teams alike with a flexible solution. Ticket management, time tracking, ticket history, real-time chat on mobile devices, and many more critical business tools can be yours for a fair price.

Keep on reading to find out what task management capabilities and other key features of LiveAgent has. Or give it a try with our free 30-day trial. 

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OTRS vs LiveAgent at a glance

Live Chat✅Yes✅Yes
Call Center✅Yes❌No
Knowledge Base✅Yes✅Yes
Customer Forum✅Yes❌No
Automation and Rules✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes❌No
Unlimited Websites✅Yes❌No
Unlimited Chat Buttons✅Yes❌No
Unlimited Tickets/Mails✅Yes❌No
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes✅Yes
LiveAgent Product Tour | Live Agent02:25Youtube video: LiveAgent Product Tour
Live Agent

Single platform for intuitive task management and customer service

LiveAgent does its best to fulfill your business requirements with a wealth of features. This includes employee management, time & attendance, and other managerial tasks while providing the best tools for customer service.


Get the job done from one inbox

Ticket management is the key workflow tool that handles all incoming emails, live chat, social media, and call center communication into one single inbox. You can also create a customer portal to gather company knowledge in knowledge base articles from one single platform. 

Ticket fields in Help desk ticketing software - LiveAgent
Time report in Help desk software - LiveAgent

Easier workflow that saves your time

Save your team’s time and create strong company processes with intuitive workflows. Besides the ticket request system, LiveAgent offers plenty of digital workflows like tags, filtering, gamification & badges, network monitorings, and other features that make a successful business.

Customer support solution with omnichannel ticket management

LiveAgent streamlines multiple customer service channels into one piece of software

Create a personal connection via real-time chat

A variety of alternatives do a great job with their customer service software, however, not all of them can give you a real-time chat widget. LiveAgent has the fastest one out there, with chat displayed speed at 2.5 seconds.

Real-time chat feature in Help desk ticketing system - LiveAgent
Live chat connections

Get ready for happy customers

Customer satisfaction ratings and customer service management can be easily improved by placing a simple real-time chat button on your website. Customers browsing your website can simply click and chat with your agents at any given time.

Make your job fun with the right features

Combined with features such as time-tracking, real-time typing view, gamification, and other employee-contributed features, LiveAgent will make sure you can do anything from one customer service management software.

Agent ranking feature in Help desk software - LiveAgent

Live chat for excellent service to customers

Animated Gifs in help desk ticket answers - LiveAgent

Features and integrations for efficient customer services

Take advantage of critical business tools and do more during your business hours. Every tool in LiveAgent is backed up by effective collaborative features that function on a variety of platforms and make thriving companies increase their user satisfaction rate. 

Great workflow management

Service reporting, employee scheduling, network monitoring, and other managerial tasks can be easily handled from the user-friendly interface via intuitive workflows. These digital workflows can handle any customer requests and manage a built-in self-service portal.

Agents in Help desk software - LiveAgent
Website visitor tracking feature in Help desk software - LiveAgent

We're here to help you out anytime

Furthermore, we care about keeping happy users happy. That’s why you can contact us 24/7 with any requests you can’t handle and we’ll do our best to help you out whenever you need it. Give us a call or a message whenever you need to.

Save more with LiveAgent

Happy users handle customer requests with LiveAgent 

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Ready to try it out for free?

Start your free 30-day trial today or have a look at our pricing plans to see which one works the best for your business processes. Feel free to also check additional resourcesand the usability of LiveAgent as intelligent service management software. 

Did we meet your business requirements? Click the button below and start using LiveAgent today.

Chat invitation gallery in Live chat software - LiveAgent
Related Articles to OTRS alternative
Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!


The pricing for LiveChat ranges from $9 to $65 per agent per month. Intercom and Zendesk do not offer certain features mentioned.

LiveAgent is the ultimate customer support solution with 175+ features and fastest chat widget on the market (2.5s display speed).

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Get the fastest live chat widget on the market, with advanced features and proactive chat invitations. Use visitor monitoring for better workflow. Have a unified agent workspace with a reliable ticketing system and multi-channel engagement capabilities. Connect with customers seamlessly.

LiveAgent has created free, ready-to-use email templates for any company or an individual answering product/service-related questions.

Answering product/service-related questions

LiveAgent provides comprehensive customer service solutions, emphasizing communication tools and personalized experiences. It offers tips on improving contact management and efficient customer service. Promote self-service knowledge base to save costs and improve customer satisfaction. Try LiveAgent for free!

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