Looking for an alternative to OTRS?
Discover why LiveAgent is the best OTRS alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
If you’re looking for an alternative to OTRS, try LiveAgent today. LiveAgent is a customer support software with intelligent service management and plenty of collaborative features suitable for enterprise service management, and service to customers.
Do the best work during business hours and provide excellent service for customers and service teams alike with a flexible solution. Ticket management, time tracking, ticket history, real-time chat on mobile devices, and many more critical business tools can be yours for a fair price.
Keep on reading to find out what task management capabilities and other key features of LiveAgent has. Or give it a try with our free 30-day trial.
OTRS vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required. | OTRS |
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests. | LiveAgent offers ticketing. | OTRS offers ticketing. |
| Live Chat
A real-time chat widget that you can place on any website. | LiveAgent offers Live Chat. | OTRS offers Live Chat. |
| Call Center
A call center that can be used to make and receive calls using automatic call distribution. | LiveAgent offers Call Center. | OTRS doesn't offer Call Center. |
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content. | LiveAgent offers Self-Service portal. | OTRS offers self-service portal. |
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers a Facebook integration. | OTRS offers a Facebook integration. |
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software. | LiveAgent offers a Twitter integration. | OTRS offers a Twitter integration. |
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software. | LiveAgent offers a Instagram integration. | OTRS doesn't offer a Instagram integration. |
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software. | LiveAgent offers a Viber integration. | OTRS doesn't offer a Viber integration. |
| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket. | LiveAgent offers a WhatsApp integration. | OTRS doesn't offer a WhatsApp integration. |
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles. | LiveAgent offers knowledge base. | OTRS offers knowledge base. |
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base. | LiveAgent offers customer forum. | OTRS doesn't offer customer forum. |
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks. | LiveAgent offers automation and rules. | OTRS offers automation and rules. |
| API
A set of functions that allow different applications to work together. | LiveAgent offers API functions. | OTRS offers API functions. |
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator. | LiveAgent offers IVR features. | OTRS doesn't offer IVR features. |
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls. | LiveAgent offers video calls. | OTRS doesn't offer video calls. |
| Unlimited History
Tickets don't expire or delete-- you can view them at any time. | LiveAgent offers unlimited history. | OTRS doesn't offer unlimited history. |
| Unlimited Websites
You can use the software on an unlimited number of websites. | LiveAgent offers unlimited websites. | OTRS doesn't offer unlimited websites. |
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites. | LiveAgent offers unlimited chat buttons. | OTRS doesn't offer unlimited chat buttons. |
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets. | LiveAgent offers unlimited tickets/mails. | OTRS doesn't offer unlimited tickets/mails. |
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time. | LiveAgent offers unlimited call recording. | OTRS doesn't offer unlimited call recording. |
| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit. | LiveAgent offers unlimited 24/7 support. | OTRS offers unlimited 24/7 support. |
Single platform for intuitive task management and customer service
LiveAgent does its best to fulfill your business requirements with a wealth of features. This includes employee management, time & attendance, and other managerial tasks while providing the best tools for customer service.
Get the job done from one inbox
Ticket management is the key workflow tool that handles all incoming emails, live chat, social media, and call center communication into one single inbox. You can also create a customer portal to gather company knowledge in knowledge base articles from one single platform.
Easier workflow that saves your time
Save your team’s time and create strong company processes with intuitive workflows. Besides the ticket request system, LiveAgent offers plenty of digital workflows like tags, filtering, gamification & badges, network monitorings, and other features that make a successful business.
Customer support solution with omnichannel ticket management
Create a personal connection via real-time chat
A variety of alternatives do a great job with their customer service software, however, not all of them can give you a real-time chat widget. LiveAgent has the fastest one out there, with chat displayed speed at 2.5 seconds.
Get ready for happy customers
Customer satisfaction ratings and customer service management can be easily improved by placing a simple real-time chat button on your website. Customers browsing your website can simply click and chat with your agents at any given time.
Make your job fun with the right features
Combined with features such as time-tracking, real-time typing view, gamification, and other employee contributions features LiveAgent will make sure you can do anything from one customer service management software.
Live chat for excellent service to customers
Features and integrations for efficient customer services
Take advantage of critical business tools and do more during your business hours. Every tool in LiveAgent is backed up by effective collaborative features that function on a variety of platforms and make thriving companies increase their user satisfaction rate.
Great workflow management
Service reporting, employee scheduling, network monitoring, and other managerial tasks can be easily handled from the user-friendly interface via intuitive workflows. These digital workflows can handle any customer requests and manage a built-in self-service portal.
We're here to help you out anytime
Furthermore, we care about keeping happy users happy. That’s why you can contact us 24/7 with any requests you can’t handle and we’ll do our best to help you out whenever you need it. Give us a call or a message whenever you need to.
Save more with LiveAgent
Happy users handle customer requests with LiveAgent
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to try it out for free?
Start your free 30-day trial today or have a look at our pricing plans to see which one works the best for your business processes. Feel free to also check additional resources and the usability of LiveAgent as intelligent service management software.
Did we meet your business requirements? Click the button below and start using LiveAgent today.
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