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Fed up with your help desk software?

Improve your customer service with the right software and get more than just a chat tool. LiveAgent offers powerful tools, a load of useful features to make your work easier and integrations to further increase your workflow. Thousands of companies around the globe switched to LiveAgent and improved their customer support with our help.

Keep reading and find out why our chat tool is the best and why we do it better than LivePerson. See how you can provide better customer experience with a better toolset. Start a free trial today or keep reading and find out more.

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LivePerson vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	LivePerson
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	LivePerson offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	LivePerson offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	LivePerson doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	LivePerson offers self-service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	LivePerson offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	LivePerson offers a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Instagram integration.	LivePerson offers a Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	LivePerson doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	LivePerson offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	LivePerson offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	LivePerson offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	LivePerson offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	LivePerson offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	LivePerson doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	LivePerson doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	LivePerson offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	LivePerson offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	LivePerson offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	LivePerson offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	LivePerson doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	LivePerson offers unlimited 24/7 support.

A great LivePerson alternative should be packed with better live chat. We have worked hard to make our live chat top notch. That’s how we managed to provide the fastest live chat to our customers, with chat displayed speed at only 2.5 seconds.

Live chat comes packed with useful features, such as real time typing view, proactive chat invitations and website monitoring to make providing support more engaging and more efficient. Get your customer support or sales done with the fastest live chat widget available on the market. Increase your sales conversions, lead captures, chat experience and make better relationships with your customers and client. Compare us with LivePerson with the help of the video below.

Take a look and see our live chat

Talking about it doesn’t do it justice. Why don’t you see our live chat in action? In this video you can find out how easily and seamlessly your customers can connect with you. The video shows our live chat both from customer’s and agent’s perspective.

So go ahead, see if it’s your fit, make your own comparison and find out if we do it better than LivePerson.

LiveAgent Live Chat Demo | Live Agent02:16

Live AgentMay 7, 2020

Try it out now!

Go ahead and try out LiveAgent for free or see our paid plans to get more information about available tools, features and integration pricing.

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Benefits of using LiveAgent

Here are the 3 key benefits that make LiveAgent the best LivePerson alternative.

Save time and money

Time is money, so why not save both? Live chat by LiveAgent is the fastest on the market which means faster response times to your customers.

Improve satisfaction

Receiving Stellar customer feedback is backed up by great people and great software. Increase customer satisfaction with the right tools.

Improve efficiency

Get more done with customer support solution that works as it you expect it to. LiveAgent’s functions are there for you whenever you need them.

Get it done with the right toolset

We know that LivePerson did a good job with their tools. But here is our offer. Live chat and chat support in general is just one of the options available for providing customer support. Would you like to have access to email, call center, knowledge base and even social media channels such as Instagram, Facebook messenger, WhatsApp or Viber?

Done and done. You can have it all with the right plan and truly connect with your customers or prospects everywhere via yours and theirs favorite channels. Everything is handled via a reliable ticketing system so you can easily keep track of them. LiveAgent is there for you whenever you need it whether you’re a sales team or a support agent.

LiveAgent toolset

Live chat

Call center

Knowledge base

Live chat

Call center

Knowledge base

Features and integrations for great workflow

Chatbot can be a great thing but nothing compares to human contact… chatbot… chatbot… chatbot… well, it can get stuck or confused even though technology gets better every day. We understand that a modern customer support software cannot work just as a messaging channel. It should provide human agents with more than just messaging conversations and other conversational solutions.

Automations, auto replies, video chat, Slack, chat analytics… there’s a lot of functions, features and integrations LiveAgent can offer to your agents to make their work easier. LiveAgent can be tailored for a personalized experience easily with the help of many integrations and help provide better conversational experience and fulfill consumer expectations.

We keep our customers happy

A customer support software is made to make lives easier for customers and we know this. A company that creates such software should lead by example, utilize its own tools and provide great support to their customers. That’s why we do our best to keep our customers satisfied and build loyalty.

We offer 24/7 support for our customers as a part of our deal. Contact us whenever you need it and we’ll be there to help you out. No chatbots, just regular nice humans over here. Would you like to become a happy customer with LiveAgent? Click down below!

I want to become a happy customer

3,000+ Trustpilot | GetApp | G2 crowd reviews

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

What our customers say about us

Roman Bosch
Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Get more for a reasonable price

Keeping things within your budget is one of our top priorities, so we tailored our prices accordingly. Pay for what you need fair and square. Our plans start as cheap as $15. Of course we know that it’s better to try a product before buying it. That’s why you can start our free 30-day trial with no strings attached.

So, do you like us better than LivePerson so far? If you want to give it a try, scroll down below and give us a shot. And don’t be shy to contact us if you have any questions. You can find our contact details at the bottom of the page.

I want to see pricing

Save more with LiveAgent

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Compare us to a different software

Curious to see how we measure up to other popular software solutions? Check out our comparison pages and discover all that we have to offer.

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Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.