Improve your customer service with the right software and get more than just a chat tool. LiveAgent offers powerful tools, a load of useful features to make your work easier and integrations to further increase your workflow. Thousands of companies around the globe switched to LiveAgent and improved their customer support with our help.
Keep reading and find out why our chat tool is the best and why we do it better than LivePerson. See how you can provide better customer experience with a better toolset. Start a free trial today or keep reading and find out more.
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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
LivePerson offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
LivePerson offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
LivePerson doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
LivePerson offers self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
LivePerson offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
LivePerson offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
LivePerson offers a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
LivePerson doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
LivePerson offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
LivePerson offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
LivePerson offers customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
LivePerson offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
LivePerson offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
LivePerson doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
LivePerson doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
LivePerson offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
LivePerson offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
LivePerson offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
LivePerson offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
LivePerson doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
LivePerson offers unlimited 24/7 support.
A great LivePerson alternative should be packed with better live chat. We have worked hard to make our live chat top notch. That’s how we managed to provide the fastest live chat to our customers, with chat displayed speed at only 2.5 seconds.
Live chat comes packed with useful features, such as real time typing view, proactive chat invitations and website monitoring to make providing support more engaging and more efficient. Get your customer support or sales done with the fastest live chat widget available on the market. Increase your sales conversions, lead captures, chat experience and make better relationships with your customers and client. Compare us with LivePerson with the help of the video below.
Talking about it doesn’t do it justice. Why don’t you see our live chat in action? In this video you can find out how easily and seamlessly your customers can connect with you. The video shows our live chat both from customer’s and agent’s perspective.
So go ahead, see if it’s your fit, make your own comparison and find out if we do it better than LivePerson.
Here are the 3 key benefits that make LiveAgent the best LivePerson alternative.
Time is money, so why not save both? Live chat by LiveAgent is the fastest on the market which means faster response times to your customers.
Receiving Stellar customer feedback is backed up by great people and great software. Increase customer satisfaction with the right tools.
Get more done with customer support solution that works as it you expect it to. LiveAgent’s functions are there for you whenever you need them.
We know that LivePerson did a good job with their tools. But here is our offer. Live chat and chat support in general is just one of the options available for providing customer support. Would you like to have access to email, call center, knowledge base and even social media channels such as Instagram, Facebook messenger, WhatsApp or Viber?
Done and done. You can have it all with the right plan and truly connect with your customers or prospects everywhere via yours and theirs favorite channels. Everything is handled via a reliable ticketing system so you can easily keep track of them. LiveAgent is there for you whenever you need it whether you’re a sales team or a support agent.
Chatbot can be a great thing but nothing compares to human contact… chatbot… chatbot… chatbot… well, it can get stuck or confused even though technology gets better every day. We understand that a modern customer support software cannot work just as a messaging channel. It should provide human agents with more than just messaging conversations and other conversational solutions.
Automations, auto replies, video chat, Slack, chat analytics… there’s a lot of functions, features and integrations LiveAgent can offer to your agents to make their work easier. LiveAgent can be tailored for a personalized experience easily with the help of many integrations and help provide better conversational experience and fulfill consumer expectations.
A customer support software is made to make lives easier for customers and we know this. A company that creates such software should lead by example, utilize its own tools and provide great support to their customers. That’s why we do our best to keep our customers satisfied and build loyalty.
We offer 24/7 support for our customers as a part of our deal. Contact us whenever you need it and we’ll be there to help you out. No chatbots, just regular nice humans over here. Would you like to become a happy customer with LiveAgent? Click down below!
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Keeping things within your budget is one of our top priorities, so we tailored our prices accordingly. Pay for what you need fair and square. Our plans start as cheap as $15. Of course we know that it’s better to try a product before buying it. That’s why you can start our free 30-day trial with no strings attached.
So, do you like us better than LivePerson so far? If you want to give it a try, scroll down below and give us a shot. And don’t be shy to contact us if you have any questions. You can find our contact details at the bottom of the page.
Curious to see how we measure up to other popular software solutions? Check out our comparison pages and discover all that we have to offer.
Companies are switching to LiveAgent for its affordable pricing, helpful support team, advanced automation, and easy integration with other platforms. Users appreciate the ability to send emails instead of tickets, attach files, and manage emails and chat from the same window. The system offers contact forms, live chat, databases, and integration with social networks, and it works well on mobile platforms. Overall, LiveAgent is praised for its value for money, ease of use, and strong customer support.
LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
"Improve marketing strategies with our GPTSummarizer, generating concise and effective summaries for any given text."
LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes the benefits of live chat communication, provides tips for engaging customers, and analyzes competitors. LiveAgent also offers a demo, pricing information, and various features and integrations. It also discusses optimizing a WordPress site for SEO and LiveAgent's Contact groups feature.
Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.
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