Are you looking for a better LivePerson alternative?
Discover why LiveAgent is the best LivePerson alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Improve your customer service with the right software and get more than just a chat tool. LiveAgent offers powerful tools, a load of useful features to make your work easier and integrations to further increase your workflow. Thousands of companies around the globe switched to LiveAgent and improved their customer support with our help.
Keep reading and find out why our chat tool is the best and why we do it better than LivePerson. See how you can provide better customer experience with a better toolset. Start a free trial today or keep reading and find out more.
LivePerson vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
LivePerson
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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LivePerson offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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LivePerson offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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LivePerson doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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LivePerson offers self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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LivePerson offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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LivePerson offers a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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LivePerson offers a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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LivePerson doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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LivePerson offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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LivePerson offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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LivePerson offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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LivePerson offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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LivePerson doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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LivePerson doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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LivePerson offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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LivePerson offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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LivePerson offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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LivePerson offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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LivePerson doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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LivePerson offers unlimited 24/7 support.
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The fastest live chat widget
A great LivePerson alternative should be packed with better live chat. We have worked hard to make our live chat top notch. That’s how we managed to provide the fastest live chat to our customers, with chat displayed speed at only 2.5 seconds.
Live chat comes packed with useful features, such as real time typing view, proactive chat invitations and website monitoring to make providing support more engaging and more efficient. Get your customer support or sales done with the fastest live chat widget available on the market. Increase your sales conversions, lead captures, chat experience and make better relationships with your customers and client. Compare us with LivePerson with the help of the video below.
Take a look and see our live chat
Talking about it doesn’t do it justice. Why don’t you see our live chat in action? In this video you can find out how easily and seamlessly your customers can connect with you. The video shows our live chat both from customer’s and agent’s perspective.
So go ahead, see if it’s your fit, make your own comparison and find out if we do it better than LivePerson.
Try it out now!
Go ahead and try out LiveAgent for free or see our paid plans to get more information about available tools, features and integration pricing.
Benefits of using LiveAgent
Here are the 3 key benefits that make LiveAgent the best LivePerson alternative.
Save time and money
Time is money, so why not save both? Live chat by LiveAgent is the fastest on the market which means faster response times to your customers.
Improve satisfaction
Receiving Stellar customer feedback is backed up by great people and great software. Increase customer satisfaction with the right tools.
Improve efficiency
Get more done with customer support solution that works as it you expect it to. LiveAgent’s functions are there for you whenever you need them.
Get it done with the right toolset
We know that LivePerson did a good job with their tools. But here is our offer. Live chat and chat support in general is just one of the options available for providing customer support. Would you like to have access to email, call center, knowledge base and even social media channels such as Instagram, Facebook messenger or Viber?
Done and done. You can have it all with the right plan and truly connect with your customers or prospects everywhere via yours and theirs favorite channels. Everything is handled via a reliable ticketing system so you can easily keep track of them. LiveAgent is there for you whenever you need it whether you’re a sales team or a support agent.
LiveAgent toolset
Email is an essential tool for sales and support
Customizable live chat widgets, speed, reliability. LiveAgent has all of it.
Calling is still one of the most popular contact methods out there.
Let your customers find solutions on their own with Knowledge base.
Features and integrations for great workflow
Chatbot can be a great thing but nothing compares to human contact… chatbot… chatbot… chatbot… well, it can get stuck or confused even though technology gets better every day. We understand that a modern customer support software cannot work just as a messaging channel. It should provide human agents with more than just messaging conversations and other conversational solutions.
Automations, auto replies, video chat, Slack, chat analytics… there’s a lot of functions, features and integrations LiveAgent can offer to your agents to make their work easier. LiveAgent can be tailored for a personalized experience easily with the help of many integrations and help provide better conversational experience and fulfill consumer expectations.
We keep our customers happy
A customer support software is made to make lives easier for customers and we know this. A company that creates such software should lead by example, utilize its own tools and provide great support to their customers. That’s why we do our best to keep our customers satisfied and build loyalty.
We offer 24/7 support for our customers as a part of our deal. Contact us whenever you need it and we’ll be there to help you out. No chatbots, just regular nice humans over here. Would you like to become a happy customer with LiveAgent? Click down below!
3,000+ Trustpilot | GetApp | G2 crowd reviews
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
What our customers say about us
Get more for a reasonable price
Keeping things within your budget is one of our top priorities, so we tailored our prices accordingly. Pay for what you need fair and square. Our plans start as cheap as $15. Of course we know that it’s better to try a product before buying it. That’s why you can start our free 14-day trial with no strings attached.
So, do you like us better than LivePerson so far? If you want to give it a try, scroll down below and give us a shot. And don’t be shy to contact us if you have any questions. You can find our contact details at the bottom of the page.
Save more with LiveAgent
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to a different software
Curious to see how we measure up to other popular software solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to LivePerson?
LiveAgent offers the following extra features over LivePerson: call center, Viber integration, unlimited call recordings, IVR, and video calls.
What are the extra benefits of using LiveAgent over LivePerson?
The extra benefits of using LiveAgent over LivePerson include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
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