Searching for a OneDesk alternative?

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Fed up with your help desk software?

Support your customers from one solution focused on helping you create a successful help desk. Stay connected to your customers with a multi-channel help desk that supports email, live chat, call center, customer portal and social media

LiveAgent is a dedicated and easy to use solution ready to help you handle any incoming customer tickets. Keep reading to find out more about the LiveAgent tools, features and benefits, or go ahead and begin your free 30-day trial today.

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OneDesk vs LiveAgent at a glance

Features Liveagent OneDesk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
OneDesk offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
OneDesk offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
OneDesk doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
OneDesk offers Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
OneDesk doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
OneDesk doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
OneDesk doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
OneDesk doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
OneDesk offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
OneDesk offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
OneDesk offers customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
OneDesk offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
OneDesk offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
OneDesk doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
OneDesk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
OneDesk offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
OneDesk doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
OneDesk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
OneDesk offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
OneDesk doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
OneDesk doesn't offer unlimited 24/7 support.
Chat button gallery in Live chat software - LiveAgent

The fastest live chat for your help desk

Live chat is an amazing tool for providing customer support. Increase customer engagement with our live chat’s proactive chat invitations, customize your chat buttons or prepare your answers before customers hit send. 

Reply faster and solve issues efficiently with a live chat from LiveAgent. It’s supported by a variety of features and it’s lightning fast with chat displayed speeds at 2.5 seconds.

The ultimate multi-channel experience

Providing support across multiple channels is easy when you have the tool to back you up. LiveAgent comes with a ticketing system that gathers all communication into one place. After that it’s filtered, organized and served to customer support agents depending on priority and availability.

Organize your email ticketing, chats, calls, knowledge base articles and social media Viber, WhatsApp, Facebook, Twitter and Instagram into one place and handle everything like a pro.

Create a ticket in Help desk software - LiveAgent

Provide support across all important customer channels

LiveAgent streamlines multiple customer service channels into one piece of software
Reports in Help desk software - LiveAgent

Social media support is the key

Facebook, Twitter, Instagram can be used for much more than sharing cat pics and funny memes. Social media have grown into a fully capable business channel, a marketing tool and yes, you guessed it – an efficient customer support channel

Help and support your customers on social media with our unified multi-channel solution. Keep track of your social media channels. You can also add Viber to add another way for your customers to reach you.

Get social with LiveAgent and reach more customers

LiveAgent support has your back

You can contact us 24/7 via email, live chat, phone or look through articles in our customer portal whenever you need some information. The LiveAgent Academy is free and full of useful things to learn about customer support and help desk software. 

Join our happy customers and see why they decided to start using LiveAgent as their sole help desk solution.

Chat invitation gallery in Live chat software - LiveAgent
  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Join LiveAgent today

Have a look at the Tour video to see everything else LiveAgent has to offer. You can also browse through our affordable pricing plans to see which one suits your business.

Start your free 30-day trial today and provide customer support with LiveAgent. No credit card info required and no strings attached.

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LiveAgent is a great alternative if you want to get more options for communicating with your customers. Switch from CallPage to LiveAgent now.

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