Looking for a Vocalcom alternative?

Discover why LiveAgent is the best Vocalcom alternative on the market.

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Help desk software comparison
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Fed up with your help desk software?

Switch to a different help desk software and improve your customer service. 

LiveAgent is the ultimate customer support solution for your business. Provide support via multiple channels and accounts. Provide help with the best tools and ease your workflow with a great ticket system

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3 reasons why companies switch to LiveAgent

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Vocalcom vs LiveAgent at a glance

Features Liveagent Vocalcom
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Vocalcom offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Vocalcom offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Vocalcom offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Vocalcom offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Vocalcom offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Vocalcom offers a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
Vocalcom offers a Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Vocalcom offers a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Vocalcom offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Vocalcom doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Vocalcom doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Vocalcom offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Vocalcom offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Vocalcom offers IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Vocalcom doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Vocalcom offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Vocalcom doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Vocalcom doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Vocalcom offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Vocalcom doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Vocalcom doesn't offer unlimited 24/7 support.
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Powerful Vocalcom alternative

Switch to a powerful help desk software that can do it all.

LiveAgent takes your customer support service to the next level. Provide support via email, live chat, social media, knowledge base and call center easily. Everything is managed via a reliable ticket system, so there is no need to worry about messy communication. Everything is right there and sorted, as it should be. 

Stay social

Switching to a different software doesn’t mean you have to lose social media support

LiveAgent offers plenty of social media features, such as Facebook, Viber, Instagram, Twitter and WhatsApp integration. You can keep providing support through channels preferred by your customers.

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Fastest live chat

Live chat is one of the best tools you can use to provide customer support. It needs to be reliable, always available and as fast possible.

LiveAgent has the fastest live chat available on the market, with chat displayed speeds at 2.5 seconds. Furthermore, you can see what your customers are typing even before they hit send. You can prepare your answers in advance. 

See why companies switch to LiveAgent

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Ready to pay less for better tools?

Great software doesn’t have to be that expensive. LiveAgent offers you three great paid plans that are packed with tools, features and integrations and won’t ruin your budget. 

Keep the tools you need and don’t overpay. Have a look at our plans and pick the one that fits you the best. 

Save more with LiveAgent

Related Articles to Vocalcom alternative
LiveAgent’s new AI-powered email ticketing reply suggestions are a game changer for the customer service game. Learn more about this new feature in our article.

Introducing LiveAgent’s new AI-powered feature in the works

LiveAgent is a customer support software with AI-powered features, including email ticketing reply templates based on knowledge base articles. It improves response times, accuracy, and personalization, while helping to cut costs and enhance the customer experience.

Take care of your billing, invoices, payment authorization and much more with billing tools and integrations for LiveAgent.

Billing management

LiveAgent offers a range of customer service software solutions, including self-service and inbound call center software. They also provide tools for complaint management, email management, and help desk support. LiveAgent has multiple integrations and pricing options available, including a free trial. The company places a strong emphasis on customer support, with multiple channels available for contact. They also use cookies to personalize the user experience on their website.

LiveAgent customer service webinar focuses on multi-channel help desk solution. Live chat, ticketing software, live chat, built-in call center and much more are included. LiveAgent free trial is available for a limited time.

Learn all about LiveAgent with webinars

Learn about LiveAgent's multi-channel help desk solution, including ticketing software and live chat. Increase productivity and improve customer service. Try it now for free! No credit card required.

Process Street integration enables you to conveniently manage your workflow from LiveAgent. Simply integrate it via Zapier and start gaining benefits.

Process Street

LiveAgent is a customer service software with affordable pricing and a 14-day free trial. It integrates well with Microsoft Exchange Server and offers various tools for managing content and integrating with popular CMS systems. It also provides free and paid options for live chat software and integrates with other telecommunications and technology service providers. Overall, it is a reliable and efficient choice for businesses looking to improve customer relationships and communication.

Explore a selection of the best live chat software on the market. Choose the ideal live chat software for your website and raise your customer service to the moon.

Live chat software

Live chat software is essential for businesses looking to improve customer communication. Options like LiveAgent, Front, and tawk.to offer customizable and affordable solutions with various features to meet different business needs. It's crucial to choose a software that provides reliable customer support and the ability to scale up or down based on business growth. Integrations and collaboration options are also important factors to consider when selecting the best live chat software for a company.

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