Looking for a Birdeye alternative?
Discover why LiveAgent is the best Birdeye alternative on the market.
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- ✓ Customer service 24/7
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Fed up with your help desk software?
LiveAgent is here to help you get the best customer reviews and provide amazing customer service. Switch to a dedicated help desk solution with a multichannel ticketing system, the fastest live chat widget and social media capabilities. Handle emails, calls, social media messages, chats and customer portal articles from one place. Keep reading to find out what makes LiveAgent a great Birdeye alternative or start the free trial today.
BirdEye vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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BirdEye
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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BirdEye offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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BirdEye offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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BirdEye doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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BirdEye doesn't offer self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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BirdEye offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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BirdEye offers a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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BirdEye doesn't offer a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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BirdEye doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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BirdEye doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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BirdEye doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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BirdEye doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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BirdEye offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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BirdEye offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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BirdEye doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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BirdEye offers video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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BirdEye offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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BirdEye offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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BirdEye offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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BirdEye offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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BirdEye doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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BirdEye offers unlimited 24/7 support.
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Create an amazing customer experience with powerful tools
Be present on every important communication channel, help your customers and gather positive customer feedback. This is possible thanks to LiveAgent’s powerful tools and ticketing system that unifies all communication in one place. Expand your online presence with email, live chat, call center, customer portal, Viber, WhatsApp, Facebook, Twitter and Instagram.
Gain positive customer reviews with the right toolset
Get the fastest live chat for customer service
Say no to negative reviews, make sure to provide the fastest customer support thanks to a chat button placed on your website. LiveAgent offers the fastest live chat on the market, and it’s also backed up by great features such as real-time typing view and proactive chat invitations. Provide customer support with amazing speed, increase positive review generation and gain more loyal paying customers.
Get more loyal customers with our fast live chat
Create an integrated experience for your agents
LiveAgent backs up every tool with basic and advanced features so you can focus on providing customer support. Furthermore, you can improve your workflows with over 140 integrations with apps you use. Getting familiar with LiveAgent takes just a while thanks to our handy introduction guide available right from the start.
Pioneering software
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
Generate more revenue
Create memorable customer experiences that boost revenue.
Improve satisfaction
Delight your customers with lightning-fast responses.
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Save more with LiveAgent
Customer satisfaction is our key priority
Switch to software that has your back when you need it the most. Our customer success team does its best job 24/7 to ensure our customers will have a smooth experience with our help desk solution. That’s how we keep our business reputation intact. Have a look at our achievements and authentic reviews from customers who decided to start using LiveAgent for their help desk needs.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to try our customer interaction tool?
Start our free 14-day trial and see how you can improve real-time interaction with customer live chat and the entire ticketing system. You can also have a look at our affordable pricing plans or get a tour of LiveAgent. Simply watch the video and see everything LiveAgent can do.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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FAQ
What are alternatives to Birdeye?
There are many alternative software solutions to Birdeye. LiveAgent is one of the best when it comes to customer support. It has a reliable multi-channel ticketing system that can handle any customer request.
Why you should switch to LiveAgent from Birdeye?
LiveAgent is a dedicated help desk software focused on helping your customers. It has the fastest live chat widget, multi-channel support, and even social media support. It can handle Facebook, Twitter, Instagram and even Viber.
What are the benefits of Birdeye alternative LiveAgent?
Besides the ticketing system, LiveAgent offers plenty of features that make customer support much easier and it also supports over 140 integrations with other apps companies use to create smooth workflows.
LiveAgent offers personalized demo calls to help businesses achieve their goals through customer support. During the demo, attendees can learn about LiveAgent's features, integrations, and pricing, as well as ask questions. The demo is flexible and can be personalized to the business's needs, with the option to invite colleagues to the call. A trial account is not required but highly recommended for attendees. Additionally, LiveAgent offers setup and training sessions for new customers during the onboarding process.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
Feature-rich free help desk software.
LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.
Want to migrate from Lucep to LiveAgent?
LiveAgent is a customer service platform that offers 24/7 support, a ticketing system, and integration support. Users can switch from Drift and access important customer channels. A free trial is available for seven days with a free email or 30 days with a company email, with no credit card required. Simply sign up, choose a subdomain name, and get started with improving customer support in every regard.
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