Looking for a Service Hub alternative?

Discover why LiveAgent is the best HubSpot Service Hub alternative on the market.

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Help desk software comparison
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Fed up with your help desk software?

Service Hub by HubSpot is a great piece of software that utilizes ticketing, live chat, and chatbots. Service Hub is ideal for companies with big budgets that are already utilizing HubSpot’s marketing and sales hub. However, if you’re looking for a bargain Service Hub alternative, consider LiveAgent.

LiveAgent is a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time. LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

  • Crozdesk - Customer service software leader 2023
  • Software Advice - Front Runner for Help Desk Software 2023
  • LiveAgent Sourceforge leader for winter 2023 badge
  • Capterra Best Value 2022 award badge

Save more with LiveAgent

3 reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

3 reasons why companies switch to LiveAgent

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Improved Satisfaction

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Increased Productivity

Full of Useful Features

With more than 179 help desk features, providing support will be a piece of cake.

HubSpot Service Hub vs LiveAgent
at a glance

Features Liveagent HubSpot Service Hub
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
HubSpot Service Hub offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
HubSpot Service Hub offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
HubSpot Service Hub offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
HubSpot Service Hub offers Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
HubSpot Service Hub doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
HubSpot Service Hub doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
HubSpot Service Hub doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
HubSpot Service Hub doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
HubSpot Service Hub offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
HubSpot Service Hub offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
HubSpot Service Hub offers customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
HubSpot Service Hub offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
HubSpot Service Hub offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
HubSpot Service Hub doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
HubSpot Service Hub doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
HubSpot Service Hub offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
HubSpot Service Hub offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
HubSpot Service Hub offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
HubSpot Service Hub offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
HubSpot Service Hub doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
HubSpot Service Hub offers unlimited 24/7 support.
features overview - integration

Powerful Service Hub alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. That’s why LiveAgent offers 4 competitively priced packages. The core packages feature a hybrid ticket stream, unified omni-channel inbox, reporting, automation rules, gamification and much more! With LiveAgent, you get more for less — so if you’re looking for a fully-featured Service Hub alternative, try LiveAgent.  Start your free 14-day trial today. No credit card required. 

Gamification features

Allow your support agents to earn badges and levels when they perform actions that contribute to the overall success of your company. Check out individual and team leaderboards and generate reports to promote a healthy competition within your customer service department.

Agent report dashboard in LiveAgent

Fastest chat widget

If you’re looking for a Service Hub alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat. 

LiveAgent live chat conversation example-gif
connected world map

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

You deserve the best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That’s why it’s a great alternative to Service Hub. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

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LiveAgent vs HubSpot Service Hub comparison

Check out how we compare to HubSpot’s Service Hub based on customer reviews on Capterra

Feature comparison chart for LiveAgent and HubSpot Service Hub
Currrent as of 3/2/2020

See why our customers chose LiveAgent as their preferred HubSpot Service Hub alternative

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • See why our customers chose LiveAgent
as their preferred HubSpot Service Hub alternative

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

How does LiveAgent compare to HubSpot Service Hub?

LiveAgent offers the following extra features over HubSpot Service Hub: social media integrations, video calls, IVR, and unlimited call recordings.

What are the extra benefits of using LiveAgent over HubSpot Service Hub?

The extra benefits of using LiveAgent over HubSpot Service Hub include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

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