Service Hub by HubSpot is a great piece of software that utilizes ticketing, live chat, and chatbots. Service Hub is ideal for companies with big budgets that are already utilizing HubSpot's marketing and sales hub. However, if you're looking for a bargain Service Hub alternative, consider LiveAgent.
LiveAgent is a fully-featured help-desk software which will boost your customer service team's productivity, increase customer satisfaction, and save you money all at the same time. LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.
Find out how LiveAgent stands out from other alternatives
LiveAgent increases customer satisfaction & improves conversion rates.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Save money! LiveAgent is more cost-effective when compared to other help desk solutions.
With more than 179 help desk features, providing support will be a piece of cake.
Getting the best value for your money is crucial when you’re looking for a great help desk software. That's why LiveAgent offers 4 competitively priced packages. The core packages feature a hybrid ticket stream, unified omni-channel inbox, reporting, automation rules, gamification and much more! With LiveAgent, you get more for less -- so if you’re looking for a fully-featured Service Hub alternative, try LiveAgent. Start your free 14-day trial today. No credit card required.
If you’re looking for a Service Hub alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market -- it displays in just 2.5 seconds.
A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That's why it's a great alternative to Service Hub. LiveAgent saves you time and money, so you can focus on what's important -- building meaningful relationships with your customers.
Check out how we compare to HubSpot's Service Hub based on customer reviews on Capterra
Currrent as of 3/2/2020
LiveAgent offers a lot for a low price. We chose LiveAgent to set up a multibrand ticketing system (multiple domains), which it does very well and better than some of the higher priced software out there. Anonymous Reviewer
Being able to bring all the different support channels into one desktop and mobile app means that support takes up less mental energy and customer enquiries are less likely to get lost or forgotten. We use it for email, FB messenger, and live chat and it easily brings in more revenue than it costs. For us, it’s helped make our support center a profit center. Nic
We love LiveAgent for the ability to track current users and invite them to chat based on their browsing activity is great, the web-based interface helps us chat anywhere and at anytime and the flexibility of the design of chat windows etc so we can style it in-keeping with our branding is great. Sarah
Our office has been using Live Agent for the past several years, and the chat/message functionality has proven invaluable in helping our team provide excellent customer service. Easy to use and simple to learn, Live Agent has proven to be a blessing for our company, and the instant chat option is a powerhouse in generating new accounts. Duglas
Super easy to set up and become ‘live’. Very clean and easy to use – the customizations allowed to match my website designs and colors is great! Ability to have an online knowledge base that looks clean and professional. So much better than our last live chat system!! Becky
My company was running our customer service out of a heavily modified gmail inbox. LiveAgent was able to reduce my average customer response time from 28 hours down to 2.5 hours. In fact, we’ve even managed to go down in manhours and still work through our workload much quicker. Having our tickets and chats, and the ability for a chat to become a ticket, has been super handy! Dustin
It´s been great! LiveAgent has optimized our Support Service in a huge way. Chat Support is very helpful as well to solve simple service request, allowing our onsite Support team to focus only on complicated incidents. – Verified Reviewer
Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.
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