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Help desk software comparison
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Fed up with your help desk software?

Switch to LiveAgent – a dedicated help desk software and get access to a ticketing system that can handle customer requests coming from every important communication channel. Provide support with a ticketing tool that can handle email, live chat, call center, customer portal, and even social media. 

Provide better customer services with a solution that lets you do more. Keep on reading to find out more about our customer support software or start your free 14-day trial today.

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ConnectWise vs LiveAgent at a glance

Features Liveagent ConnectWise
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
ConnectWise offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
ConnectWise offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
ConnectWise offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
ConnectWise offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
ConnectWise doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
ConnectWise doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
ConnectWise doesn't offer a Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
ConnectWise doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
ConnectWise doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
ConnectWise offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
ConnectWise offers customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
ConnectWise offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
ConnectWise offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
ConnectWise doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
ConnectWise doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
ConnectWise offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
ConnectWise offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
ConnectWise offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
ConnectWise offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
ConnectWise offers unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
ConnectWise offers unlimited 24/7 support.
Predefined answers in Customer satisfaction software - LiveAgent

A solution dedicated to ticket management

LiveAgent’s ticketing system was crafted for providing the best customer support. It unifies all communication into one convenient place where you can handle customer inquiries coming from multiple communication channels. Our ticketing system is backed up by features that help you create a smooth workflow and handle everything in time. 

A unified platform for providing great customer service

LiveAgent streamlines multiple customer service channels into one piece of software

Take care of customer care with live chat

Live chat is an amazing tool for providing reliable and fast customer support. All you have to do is place a live chat widget on your website. It’s easy to set up and you don’t have to be an expert to handle it. LiveAgent’s live chat widget is the fastest, with .

It’s also supported by features such as real-time typing view or proactive chat invitations to increase customer engagement. Have a look at the full list of chat features or try it out yourself.

Real-time chat feature in Help desk ticketing system - LiveAgent

Provide customer satisfaction with our live chat

Animated Gifs in help desk ticket answers - LiveAgent

Wide range of features in a single platform

Email, live chat, call center, customer portal, Viber, WhatsApp, Facebook, Twitter, and Instagram – get access to every communication channel you need to provide the best customer support from a single platform. All of them are backed up by features that help you deal with customer inquiries. Furthermore, you can choose from over 140 integrations with other apps you use daily to create unified workflows. LiveAgent´s flexibility and customizability make it the perfect, ConnectWise, ZenDesk, or Intercom alternative.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Save more with LiveAgent

User satisfaction is our top priority

We provide the best customer support we can so you can do the same for your customers. Our help desk agents are available 24/7 to ensure you can reach us whenever you need it. You can contact us via email, live chat, phone, or look at articles at our customer portal. Try LiveAgent today and become a happy customer.

Chat invitation gallery in Live chat software - LiveAgent
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Become a happy customer today

Curious about pricing? Have a look at our affordable pricing plans and find out more about which plan is the right fit for your business. Start using LiveAgent today with our free 14-day trial and see what makes it a great ConnectWise alternative.

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    Join our community of happy clients and provide excellent customer support with LiveAgent.

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