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Help desk software comparison
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Fed up with your help desk software?

Looking for an alternative to Kustomer customer service platform? Switch to LiveAgent and provide world-class customer service from our omnichannel platform. Add a little of human touch to your customer interaction and improve customer engagement while saving on one of our affordable pricing plans

Create the best customer experience possible with the right tools backing up your customer support team. Improve your agent productivity with our multi-channel ticketing system.

Keep on reading to find out more about LiveAgent or try it out with our free 30-day trial today. 

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Kustomer vs LiveAgent at a glance

Features Liveagent Kustomer
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Kustomer doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Kustomer offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Kustomer doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Kustomer offers Self-Service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Kustomer offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Kustomer offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Kustomer offers an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Kustomer doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Kustomer offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Kustomer offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Kustomer doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Kustomer offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Kustomer offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Kustomer doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Kustomer doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Kustomer offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Kustomer offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Kustomer offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Kustomer offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Kustomer doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Kustomer doesn't offer unlimited 24/7 support.
Create a ticket in Help desk software - LiveAgent

Toolset with emphasis on customer satisfaction

Create an exceptional customer experience across favourite customer service channels and go above customer expectations. LiveAgent has the right tools to help your customer service team provide the best customer experience.

Solve issues across channel with our feature-rich ticket management platform that covers emails, live chat, call center, knowledge base, and social media – Facebook, Twitter, and Instagram. Every one of them is backed up by advanced features to boost agent efficiency and help you create a powerful help desk.

Powerful customer service toolset covers everything

LiveAgent streamlines multiple customer service channels into one piece of software

A powerful customer service portal made by you

A single tool like Knowledge base can make all the difference for the entire customer experience. Knowledge base for customers is a great productivity feature that allows your advanced customers to solve issues by themselves with the help of useful articles.

Our WYSIWYG editor makes it easy to create useful articles full of useful information. You can also customize branding options and create a knowledge base that represents your business objectives and identity. Knowledge base is simply a convenient self-service option and an essential feature for any help desk.

Knowledgebase customization in Customer portal software - LiveAgent

Personalized customer portal with customization options

Chat window feature in Live chat software - LiveAgent

Improve your response time with enhanced functionality

Customer service experience depends on frictionless agent experience with your help desk software. LiveAgent has everything you need for better customer relationship management. Increase your average response speed with the fastest live chat widget on the market,  connect your social channels and even Viber and WhatsApp.

Everything is backed up by essential features that make your workflows smooth. Create intelligent automations that sort out your communication and saves you from agent collision. Track customer history, add tags, notes, filters or create a large amount of integrations that connect your workflow into a single interface. 

The all purpose modern customer service software

Easy to use customer service software with great customer care

We want to provide answers to customer requests, just like you do. That’s why our consulting customer service is available 24/7 to everyone who seeks information. 

Leave us a message via email or live chat, give us a call or have a look at our customer portal whenever you need help or when you want to do some product learning. You can also read articles in our LiveAgent academy to get information about how contact centers work, how to improve customer satisfaction in any circumstances.

Chat invitation gallery in Live chat software - LiveAgent

We do our best to fulfill customer expectation

  • Partly

    Roman Bosch


    It’s a pleasure to have a great portal that improves our customer service.


    Christine Preusler


    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich


    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca


    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange


    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist


    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru


    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning


    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F


    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske


    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi


    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan


    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj


    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović


    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan


    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu


    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová


    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová


    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel


    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler


    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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LiveAgent has affordable pricing model suitable for businesses of most sizes. So, are you ready? Click the button below and start right away. 

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Multibrand add-on enables you to manage more than one brand at the same time. Each brand is characterized by multiple factors, which define it’s identity.


Efficiently manage customer interactions for multiple brands with LiveAgent's multibrand customer service software. Try it for free today.

LiveAgent is an all-in-one help desk software that organizes customer communications from various channels in one inbox, supporting multiple companies/products for a small fee.

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Live Agent is a help desk software that organizes customer communications and supports multiple companies in one account. It improves customer service by providing efficient support across various channels.

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