Searching for an alternative to Kustomer?

Discover why LiveAgent is the best Kustomer alternative on the market.

  • ✓ No setup fee
  • Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Looking for an alternative to Kustomer customer service platform? Switch to LiveAgent and provide world-class customer service from our omnichannel platform. Add a little of human touch to your customer interaction and improve customer engagement while saving on one of our affordable pricing plans

Create the best customer experience possible with the right tools backing up your customer support team. Improve your agent productivity with our multi-channel ticketing system.

Keep on reading to find out more about LiveAgent or try it out with our free 30-day trial today. 

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Kustomer vs LiveAgent at a glance

FeatureLiveAgentKustomer
Ticketing✅Yes❌No
Live Chat✅Yes✅Yes
Call Center✅Yes❌No
Self-Service✅Yes✅Yes
Facebook✅Yes✅Yes
Twitter✅Yes✅Yes
Instagram✅Yes✅Yes
Viber✅Yes❌No
WhatsApp✅Yes✅Yes
Knowledge Base✅Yes✅Yes
Customer Forum✅Yes❌No
Automation and Rules✅Yes✅Yes
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes✅Yes
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes✅Yes
Unlimited Tickets/Mails✅Yes✅Yes
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes❌No
Create a ticket in Help desk software - LiveAgent

Toolset with emphasis on customer satisfaction

Create an exceptional customer experience across favourite customer service channels and go above customer expectations. LiveAgent has the right tools to help your customer service team provide the best customer experience.

Solve issues across channel with our feature-rich ticket management platform that covers emails, live chat, call center, knowledge base, and social media – Facebook, Twitter, and Instagram. Every one of them is backed up by advanced features to boost agent efficiency and help you create a powerful help desk.

Powerful customer service toolset covers everything

LiveAgent streamlines multiple customer service channels into one piece of software

A powerful customer service portal made by you

A single tool like Knowledge base can make all the difference for the entire customer experience. Knowledge base for customers is a great productivity feature that allows your advanced customers to solve issues by themselves with the help of useful articles.

Our WYSIWYG editor makes it easy to create useful articles full of useful information. You can also customize branding options and create a knowledge base that represents your business objectives and identity. Knowledge base is simply a convenient self-service option and an essential feature for any help desk.

Knowledgebase customization in Customer portal software - LiveAgent

Personalized customer portal with customization options

Chat window feature in Live chat software - LiveAgent

Improve your response time with enhanced functionality

Customer service experience depends on frictionless agent experience with your help desk software. LiveAgent has everything you need for better customer relationship management. Increase your average response speed with the fastest live chat widget on the market, connect your social channels and even Viber and WhatsApp.

Everything is backed up by essential features that make your workflows smooth. Create intelligent automations that sort out your communication and saves you from agent collision. Track customer history, add tags, notes, filters or create a large amount of integrations that connect your workflow into a single interface. 

The all purpose modern customer service software

Easy to use customer service software with great customer care

We want to provide answers to customer requests, just like you do. That’s why our consulting customer service is available 24/7 to everyone who seeks information. 

Leave us a message via email or live chat, give us a call or have a look at our customer portal whenever you need help or when you want to do some product learning. You can also read articles in our LiveAgent academy to get information about how contact centers work, how to improve customer satisfaction in any circumstances.

Chat invitation gallery in Live chat software - LiveAgent

We do our best to fulfill customer expectation

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Ready to become a satisfied customer?

Come on a tour of LiveAgent and start your free 30-day trial today. No strings attached and no credit card information required. If you’ve already decided to go for one of our plans, you can have a look at them here.

LiveAgent has affordable pricing model suitable for businesses of most sizes. So, are you ready? Click the button below and start right away. 

Related Articles to Kustomer alternative
Choose a way of chat routing and distribution such as - Random Assignment, Ring to all, or Max utilization. Read about it and learn more in the article.

Chat distribution

LiveAgent offers a wide range of features such as chat history, proactive chat invitations, online visitor tracking, and knowledgebase resources. These features help improve customer service, increase efficiency, and provide cost-effective solutions for businesses. LiveAgent also provides automatic chat distribution, various routing options, and additional chat settings to enhance agent efficiency and customer satisfaction. With a 30-day free trial, businesses can test these features and experience the benefits firsthand.

Gather more information about your customers' tickets with LiveAgent's ticket fields feature. Create unlimited custom fields today.

Ticket fields

LiveAgent receives glowing reviews from satisfied customers who praise its ability to improve customer service, empower agents, and streamline communication. Custom ticket fields are highlighted as a key feature for providing personalized support and improving the overall customer service experience. The system is also lauded for its ease of use and ability to save time for support agents. Overall, LiveAgent is recommended as a comprehensive solution for efficient customer service and communication.

Call transfers take care of your calls. Attended transfers wait to terminate a call until it's picked up, rejected or simply not answered by another agent.

Call transfers

Attended call transfers wait to connect the call to another agent, ensuring customers don't wait unnecessarily. It benefits corporations with multiple departments and agents, improving customer satisfaction and agent workflow. Features like IVR and intelligent call routing also enhance customer experience.

Archive your Facebook communication into tickets, respond to Facebook comments, posts, messages, save time and money.

Facebook

LiveAgent is a popular choice for businesses due to its ease of use and great functionality, offering efficient customer support across various channels. It saves time, improves communication with customers, and provides cost-effective solutions.

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