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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Looking for a Pure Chat alternative?

Would you like to get more than just live chat for your customer support? LiveAgent is the right choice for your business. 

Give your customers more options when it comes to contacting your business. LiveAgent offers email support, live chat, social media, call center and a knowledge base. That way you can truly cover all communication channels. A reliable ticket system organizes your communication logically so you can focus on the important – helping your customers.

Save more with LiveAgent

3 reasons why companies switch to LiveAgent

Money Bag

More Affordable

Save money! LiveAgent is more cost-effective when compared to other help desk solutions.

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Rich on features

With more than 175 help desk features, providing support will be a piece of cake.

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Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Pure Chat vs LiveAgent at a glance

Features Liveagent Pure Chat
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Pure Chat doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
Pure Chat offers Live Chat in plan for $49/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Pure Chat doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Pure Chat doesn't offer Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Pure Chat doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Pure Chat doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Pure Chat doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Pure Chat doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Pure Chat doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Pure Chat doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Pure Chat doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Pure Chat offers API functions in plan for $49/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Pure Chat doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Pure Chat doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Pure Chat offers unlimited history in plan for $49/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Pure Chat offers unlimited websites in plan for $99/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Pure Chat doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Pure Chat offers unlimited tickets/mails in plan for $49/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Pure Chat doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Pure Chat offers unlimited 24/7 support in plan for $49/month.
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A powerful Pure Chat alternative

Live chat is just the beginning of a successful help desk software like LiveAgent. Cover a variety of communication channels easily with a reliable ticket system. A ticket system tracks everything and turns your communication into tickets so you won’t miss anything. 

Besides all of the useful tools like email, live chat, social media, call center and knowledge base, LiveAgent also has more than 175 features and over 40 integrations. 

The fastest live chat

Live chat is a great tool for providing customer support quickly and efficiently. Therefore you live chat widget should be as fast as possible.

LiveAgent has the fastest live chat widget on the market, with chat displayed speed at 2.5 seconds. Reach and answer your customers with lightning speed!

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Get more for less

Yes, you can get everything we’ve mentioned for less than you think. LiveAgent offers three great paid plans packed with useful tools, features and integrations to help your help desk. Great customer support does not have to ruin your budget.

See our pricing plans to find out more!

See why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What is the Pure Chat alternative?

LiveAgent is customer service software that can be considered a Pure Chat alternative. However, it is not only life chat software, it is a feature-rich help desk solution that includes a ticketing system, live chat, knowledge base, forum, customer portal, call center, social media integrations, and more.

Why should you choose LiveAgent?

LiveAgent's help desk software is powerful, flexible, and customizable. It is packed with all the necessary features for a successful help desk, such as a knowledge base, ticketing system, live chat, IVR, canned messages, automated ticket distribution, etc.

What are the business benefits of LiveAgent?

Since LiveAgent provides a complete help desk solution, it allows your agents to provide stellar customer service. Moreover, it increases customer retention, customer loyalty, and profits.

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