Improve your response time with LiveAgent’s fast live chat widget and omnichannel ticketing system. Switch to our help desk and get access to our ticketing system that handles emails, live chat, call center, customer portal, Viber, WhatsApp andsocial media – Facebook, Twitter and Instagram.
Keep reading to find out more about LiveAgent’s features or sign up for our free 30-day trial.
Try the best customer support alternative for free! No credit card required.
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Rocket.chat offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Rocket.chat offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Rocket.chat doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Rocket.chat doesn't offer Self-Service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Rocket.chat doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Rocket.chat offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Rocket.chat doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Rocket.chat doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Rocket.chat offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Rocket.chat doesn't offer knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Rocket.chat doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Rocket.chat offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Rocket.chat offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Rocket.chat doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Rocket.chat doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Rocket.chat offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Rocket.chat doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Rocket.chat doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Rocket.chat offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Rocket.chat doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Rocket.chat offers unlimited 24/7 support.
Get access to the fastest live chat application with features that make your customer conversations a piece of cake. Simply add a chat button on your website and let customers contact you whenever they need to.
Your agents can see what your customers are typing before they hit send. Proactive chat invitations increase customer engagement. Track your online visitors, distribute chats and get access to your entire chat history.
Improve your customer and team communications with access to all necessary communication channels. Start taking care of your customers via email ticketing, live chat, customer portal, call center, Viber, WhatsApp and social media – Facebook, Twitter, and Instagram.
Basic communication features are just the beginning, every tool and communication channel is backed up by advanced features that help you solve customer issues.
LiveAgent also supports over 70 integrations with popular software, which you can use to unify your workflow into one place. Have a look at the full list of features for each tool LiveAgent offers and find out how they can make your workflows smarter.
We aim to provide the same kind of great experience as you do for all of your customers. That’s why our customer support team is available for you 24/7. Contact us via email, chat, phone or have a look at our customer portal whenever you need to address an issue or get some information.
Furthermore, we keep our pricing fair so you won’t have to ruin your budget with an expensive customer support solution. Give it a try and see why our customers switched from different platforms to LiveAgent.
LiveAgent offers affordable pricing, automation, and excellent support. Users appreciate features like sending emails, attaching files, and managing communication in one window. The system competently integrates various modules and works well on mobile platforms.
LiveAgent is a powerful alternative to HappyFox, offering a universal inbox, ticketing system, automation, analytics, and multilingual support. It also features the fastest chat widget in the market.
LiveAgent is a powerful alternative to Kayako, offering improved satisfaction, increased productivity, and a wide range of useful features. Try it today.
LiveAgent is the top-rated help desk software for SMB in 2023. It offers affordable pricing, advanced automation, and excellent customer support. Companies are switching to LiveAgent for its features and ease of use.
GMX Email and Yandex Mail are good options for small businesses. Fastmail is a great choice for smaller and medium-sized businesses. Factors to consider when choosing a Gmail alternative include business needs, universal inbox, integration with other tools, storage capacity, security, privacy, and collaboration features. To ensure a smooth transition, prepare your team and manage data migration and integration effectively.
LiveAgent is a powerful alternative to Lucep, offering multiple communication channels and over 175 features to ease workflow. It also supports call center connectivity and offers affordable plans.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
We’re available on multiple dates