Looking for a Gorgias alternative?

Discover why LiveAgent is the best Gorgias alternative on the market.

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Help desk software comparison
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Fed up with your help desk software?

Looking to get more social and sell more with your customer service with the right customer service software? Gorgias is great but have you tried LiveAgent yet?

Increase customer satisfaction with software that won’t let you down. Get more from your ticketing software, live chat or knowledgebase with LiveAgent. Take advantage of plenty of features and integrations, such as Shopify, social media like Instagram, Facebook Messenger or Twitter. Keep reading and find out why we’re the right omnichannel software solution for your help desk.

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Save more with LiveAgent

3 reasons why LiveAgent is the best Gorgias alternative

Find out what are the benefits of using LiveAgent

Increase in ROI

Building better customer relationships leads to better customer base and increased income.

Save time and money

Features such as analytics, intuitive management system and ticketing system help you better manage your resources.

Better workflow

Use tools such as social media, great ticketing system, knowledgebase and more for better workflow and more reliable omnichannel customer support.

Gorgias vs LiveAgent at a glance

Features Liveagent Gorgias
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Gorgias offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Gorgias offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Gorgias offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Gorgias doesn't offer self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Gorgias offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Gorgias doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Gorgias offers an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Gorgias doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Gorgias offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Gorgias doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Gorgias doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Gorgias offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Gorgias offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Gorgias doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Gorgias doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Gorgias offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Gorgias doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Gorgias offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Gorgias doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Gorgias doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Gorgias offers unlimited 24/7 support.

The fastest live chat widget on the market

We’re quite serious about it. We have worked hard to perfect our live chat widget and it was worth it. Our live chat widget is the fastest on the market, . 

Now you can have a truly fast help desk live chat. Use LiveAgent’s live chat to provide super fast and reliable customer experience, whether you’re using Shopify or even when you’re running your own store individually. Live chat can easily turn the tables and turn a website visitor into a paying customer. 

Definition of customer engagement
LiveAgent Live Chat Demo | Live Agent02:16Youtube video: LiveAgent Live Chat Demo
Live Agent

See our live chat in action

It’s better to see what an alternative customer service software can do. Have a look at our live chat in action and decide if it’s the right choice for your help desk.

Feel free to have a look at our channel, we have videos about our help desk tools and features, such as call center feature, IVR and more coming soon.

Customer support software and great customer experience

Customer support software company should lead by example and provide the best customer support. A good help desk uses a customer service software that provides great customer experience.

That’s why we provide our customers with 24/7 customer support. Just pick your channel, whether it’s a phone call, social media message or knowledge base, we are there for you.

get inspired

Here's what great customer experience looks like

  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent vs. Gorgias review comparison

LiveAgent vs Gorgias comparison

Correct as of 16/9/2020

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Try it out for free today

Switch from Gorgias to our customer service software and try out our advanced features such as knowledge base, call center, social media or Shopify integrations.

Get a free 14-day trial with no strings attached and no credit card info required. We want to prove to you that we are the right customer service software for your business. Improve your customer experience with LiveAgent today

Want to compare us to different customer service software?

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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