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Fed up with your help desk software?

Switch to LiveAgent today and see what makes it a great Hesk alternative. LiveAgent is a ticketing helpdesk software that can handle multi-channel communication including email ticketing, live chat, call center, social media and customer portal.

It’s supported by a large variety of features and integrations with other software solutions to help you create smooth workflows. Read more about LiveAgent or start your free 30-day trial today.

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Hesk vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Hesk
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Hesk offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Hesk doesn't offer Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	Hesk doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	Hesk offers self-service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Hesk doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Hesk doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Instagram integration.	Hesk doesn't offer a Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Hesk doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	Hesk doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Hesk offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Hesk doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	Hesk doesn't offer automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	Hesk doesn't offer API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Hesk doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Hesk doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Hesk offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Hesk offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Hesk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Hesk offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Hesk doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Hesk doesn't offer unlimited 24/7 support.

Solve customer support queries faster thanks to our live chat. Simply create a custom widget or choose one from our chat button gallery and place it on your website. Your customers can simply click on it and start chatting with help desk agents. The live chat has ranked as one of the fastest on the market.

It’s supported by useful features, like real-time typing-view or proactive chat invitations to increase customer engagement. Try it out yourself and see how you can improve your customer support.

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Ticket management made easy

LiveAgent sorts out tickets and assigns them to agents automatically thanks to automation rules you can set up. This is important because LiveAgent can handle all important communication channels your customers use and turn incoming communication into tickets.

Get a ticketing tool that handles everything important – emails, live chat, calls, Viber calls and social media – Facebook, Twitter, WhatsApp and Instagram. Use the #1 help desk software as a Hesk, Jira or even ZenDesk alternative. Try it out today and see how seamless the experience is.

Multi-channel communication features in one place

Knowledgebase with customizable branding

Create your own helpful self-service portal full of relevant notes, informational articles and how-to’s for handling various issues or learning something new. Our customer portal features let you take advantage of customizable branding to match your company style.

Knowledge base also includes forums so your customers can provide answers to other people struggling with issues or simply talk about various features. You can also use it to gather customer feedback and see how to improve your business.

Provide excellent customer service with our knowledge base

Our awesome customer service has your back

We solve issues via email, live chat, calls or customer portal 24/7 so our customers can have some breathing room or focus on the important – helping their customers. Contact us anytime you need something and we’ll do our best to inform you or help you out.

Have a look at our achievements or the reviews below and see why our customers switched from different solutions to LiveAgent. Join us today and become a happy customer yourself.

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Roman Bosch
Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

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