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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Gist doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Gist offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Gist doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Gist offers Self-Service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Gist offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Gist offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Gist doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Gist doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Gist offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Gist offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Gist doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Gist offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Gist offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Gist doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Gist doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Gist offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Gist offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Gist doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Gist offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Gist doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Gist doesn't offer unlimited 24/7 support.
When it comes to providing excellent customer support, a reliable and well known software is a must have. LiveAgent is just that, a great piece of help desk software that provides everything you need for great customer support and management.
LiveAgent has it all – email, the fastest live chat widget, social media, call center support and a knowledge base amongst other features and integrations. Don’t waste time with unreliable software. Switching to LiveAgent is simple.
Live chat is an essential part of customer support if you want your customers to reach you quickly from your website.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You can’t get anything faster than that. All you have to do is prepare for incoming messages.
LiveAgent increases customer satisfaction & improves conversion rates.
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
With more than 175 help desk features, providing support will be a piece of cake.
Give your customers the option to connect with you on a more personal level. Setting up your own virtual call center is easy and done within minutes.
You can connect your browser, phone or any other equipment of your choice and receive calls just like you would over a phone. LiveAgent takes care of everything for you, so there is no need for 3rd party providers.
Don’t settle for anything, choose one of the best. LiveAgent offers you the best tools, features and integrations for a reasonable price. You can choose one of three pricing plans to get exactly what you need. And in case that’s not enough, you can always buy separate features without overpaying. You get exactly what you pay for, no extra charges and no worries about ruining your budget.
See our pricing options for more information.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
Companies are switching to LiveAgent for its affordable pricing, helpful support team, advanced automation, and easy integration with other platforms. Users appreciate the ability to send emails instead of tickets, attach files, and manage emails and chat from the same window. The system offers contact forms, live chat, databases, and integration with social networks, and it works well on mobile platforms. Overall, LiveAgent is praised for its value for money, ease of use, and strong customer support.
LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes the benefits of live chat communication, provides tips for engaging customers, and analyzes competitors. LiveAgent also offers a demo, pricing information, and various features and integrations. It also discusses optimizing a WordPress site for SEO and LiveAgent's Contact groups feature.
Start a free trial for help desk software for SMBs in 2020. Build meaningful customer relationships with LiveAgent's features and integrations.
LiveAgent offers affordable pricing, automation, and excellent support. Users appreciate features like sending emails, attaching files, and managing communication in one window. The system competently integrates various modules and works well on mobile platforms.
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