Transform your customer service experience with LiveAgent, a leading Zendesk alternative providing seamless ticket management, powerful features, and diverse integrations. Give LiveAgent a try today and feel the difference it brings to your support team’s performance and customer satisfaction. Elevate your support to new heights!
Passing data through the machine...
Zendesk is a popular customer support solution. With its wide range of features including ticketing and knowledge management, Zendesk is a big hitter in the customer service industry.
While Zendesk is an undeniably powerful tool, why not keep your options open? Let’s take a look at 15 Zendesk alternatives that you might consider switching to.
No application is without its faults, and Zendesk is no exception. Among the most discussed points that made Zendesk customers explore other options is their customer service quality. Although, understandably, some customer service queries can not be solved on the spot, or within a few hours, Zendesk seems to turn people away with insufficient customer support.
Zendesk’s development team is hard at work, adding frequent updates and improving the software’s functionalities. Despite their efforts, these updates can go unnoticed by customers, resulting in confusion, a flood of support tickets, and lost time for Zendesk’s clients, customer support agents, and IT teams alike.
Another issue that may deter customers from continuing to use Zendesk is their lack of flexibility when it comes to pricing and subscription downgrades. This can cause considerable problems for smaller businesses that might not have a big enough budget to wait a few weeks or months to downgrade their subscription plan.
Without a doubt, Zendesk is a powerful solution with over 50, 000 customers worldwide. The most essential argument to make when discussing help desk preferences is that every business has its requirements, specific use cases, and preferences. So while for some people Zendesk may be too expensive or inflexible, someone else may consider it the help desk of their dreams.
LiveAgent offers fully-featured help desk software used across all industries. Despite it boasting over 180 features and functionalities, it remains one of the most affordable options out there. With a user-friendly interface and 24/7 customer service, the software is accessible even to less tech-savvy users, while keeping the options open for those who are well-versed in coding.
LiveAgent’s help desk solution offers seamless integration with over 200 third-party applications. Among the most notable ones are Shopify, Woocommerce, Magento, Jira, Slack, Pipedrive, Zoiper, and Salesforce.
Besides offering a 14-day free trial, LiveAgent’s software is also available for free with some limitations. However, if you decide to invest in this customer support platform, you can choose from four pricing options: Small for $9 per agent per month, Medium for $29 per agent per month, Large for $49 per agent per month, or Enterprise for $69 per agent per month.
Freshdesk is a multichannel customer support solution with a user base of over 60 000 customers. Their main goal is to streamline processes and communication and help deliver amazing customer experiences.
You can find Freshdesk’s customer service software solution in various industries such as eCommerce, technology, healthcare, hospitality, education, and financial services. It is most commonly used by small and medium-sized businesses, but it can also be used by larger companies.
Freshdesk’s support desk solution includes a free plan with limitations for up to 10 agents. If you’d like to invest in this option, you can choose from the following options: €15, €49, and €79 per agent/month billed annually. You can also buy additional bot sessions for €75.
To give Freshdesk a test drive, you can first sign up for their 21-day free trial.
Check out a full Freshdesk alternative comparison and find out how it holds up against LiveAgent.
Front is a collaborative inbox tool trusted by over 8000 users worldwide. Front’s software helps customer service teams manage all customer messages and build long-lasting relationships.
Front offers many different integrations, including Asana, Aircall, Shopify, Salesforce, Shipamax, Calixa, and many others.
Companies of all sizes can use Front’s customer support software. The most common industries of Front’s customers are retail and eCommerce, hospitality and tourism, healthcare, and education.
Front offers four main pricing packages. The Starter pricing plan is designed for small teams and costs $19 per seat/month. The three remaining pricing plans are aimed at businesses and include the Growth plan for $49 per seat/month, the Scale plan for $99 per seat/month, and the Premier plan for $299 per seat/month.
Before signing up for any of these plans, you can give Front a try with a 7-day free trial.
Check out a full Front alternative comparison and find out how it holds up against LiveAgent.
Kustomer’s software brings all customer communication together in a unified environment. With its vast automation capabilities, businesses use it to bring their customer service to the modern era.
You can integrate this customer service software solution with applications including Dialpad, Magento, Shopify, Salesforce, Calibrio, and Helpshift.
Zoho Desk is a customer support solution that puts the user experience at the forefront. With a huge customer base of 100 000 clients, Zoho Desk is a well-known solution focused on empowering customers and engaging customer service agents.
Zoho Desk is a great option for small and medium-sized businesses and startups. Many companies ranging from enterprises to small non-profits use Zoho Desk for their customer service operations.
Recently, Zoho Desk came up with a free plan which contains some limited features. Besides that, Zoho Desk offers three main pricing options, plus one extra. You can choose from €20, €35, or €50 tiers. All three prices are for a user per month billed monthly, but you can also set up annual billing. The one special tier is Zoho Desk Express for €9 per user per month billed monthly. This somewhat limited option is available to small teams with a tighter budget.
Besides the paid plans, Zoho Desk lets you get acquainted with their customer service software solution during a 15-day free trial.
Check out a full Zoho Desk alternative comparison and find out how it holds up against LiveAgent.
Over 25 000 businesses trust Intercom with their customer service needs. Their unified platform heavily utilizes automation to streamline all customer communication.
You can connect Intercom with many third-party applications, including Jira, Salesforce, Aircall, Stripe, Surfboard, and Shopify.
Intercom can bring the most value to companies with a high volume of customer queries. Intercom’s customers span all industries including financial services, eCommerce, and tech.
Intercom’s pricing plans include a more accessible option for small teams. The Starter package costs $74 per month. Besides this tier, you can choose from three more robust plans: Support, Engage, and Convert. All of them have custom pricing.
Before you decide to commit to a paid subscription, you can test the software out during the 14-day free trial.
Check out a full Intercom alternative comparison and find out how it holds up against LiveAgent.
HubSpot Service Hub is a part of the HubSpot family that offers multiple B2B solutions for sales, marketing, customer service, and other operations. You can use HubSpot Service Hub on its own or combine it with other software solutions from HubSpot.
HubSpot Service Hub is compatible with all the other HubSpot applications. On top of that, you can connect applications like Wistia, Jira, Aircall, and MailChimp.
HubSpot Service Hub is used by businesses of all sizes across many industries, including technology, healthcare, education, financial services, and more.
HubSpot Service Hub’s pricing consists of four main pricing tiers. The first is free and includes limited features. Then, the Starter plan comes up to $20 per month, the Professional plan costs $490 per month, and the Enterprise plan has custom pricing.
Besides these packages, HubSpot Service Hub also offers a 14-day trial, free of charge.
Check out a full HubSpot Service Hub alternative comparison and find out how it holds up against LiveAgent.
HappyFox’s customer service software solution is packed with helpful features designed to streamline customer communication across all customer-facing channels. Trusted by big names in various industries like Jabra and Metroland Media, they strive to provide a reliable solution for every business.
You can pair HappyFox with many third-party applications such as Slack, Jira, Magento, Shopify, Aircall, OneLogin, and more.
HappyFox caters to companies of all sizes in various industries including eCommerce, IT services, healthcare, education, and financial services.
HappyFox offers two types of pricing plans. The Unlimited Agents costs $1499, $1999, $2999, and $4999 per month for a varying number of tickets. The Agent-based pricing options include $29, $49, $69, and $89 per agent/month.
Besides these paid plans, HappyFox lets you use their software for 14 days free of charge.
Check out a full HappyFox alternative comparison and find out how it holds up against LiveAgent.
Groove is a customer-experience-centric Zendesk alternative with multichannel capabilities. With a customer base exceeding 2000 clients, they are building a tight-knit community of customer service professionals.
Groove is compatible with many third-party apps and services like Trello, MailChimp, Slack, Shopify, Salesforce, and Jira.
Small and medium-sized companies that work in eCommerce, web development, and online services are the ideal customers for Groove.
When looking for a subscription plan, Groove gives you three options to choose from: the Starter plan for $20 per user/month, the Plus plan for $40 per user/month, and the Pro plan for $65 per user/month.
On top of that, you can sign up for a 15-day free trial and get acquainted with Groove’s features and functionalities.
Check out a full Groove alternative comparison and find out how it holds up against LiveAgent.
Hiver offers a customer service platform for streamlined communication and improved customer experience. Designed especially for Google Workspace, Hiver is trusted by more than 2000 businesses worldwide.
Hiver uses Zapier to integrate with applications like Slack, Asana, Trello, Salesforce, and Twilio.
Hiver’s software is the most suitable for companies that primarily use Google Workspace for their customer service operations.
When considering subscribing to one of Hiver’s paid plans, you can opt for the Lite package for $15 per user/month, the Pro package for $39 per user/month, or the Elite package for $59 per user/month.
To try the platform out, you can sign up for Hiver’s 7-day free trial.
Check out a full Hiver alternative comparison and find out how it holds up against LiveAgent.
Helpjuice is a well-known knowledge base software used to build knowledge bases for internal use, or for customer support.
Among Helpjuice’s integrations you can find Zapier, Salesforce, Shopify, Slack, Drift, and Olark.
Helpjuice is suitable for businesses of all sizes that need to centralize their knowledge base articles. Their customers usually work in healthcare, finance, education, and eCommerce.
Helpjuice’s customers can choose from four pricing options including the Starter plan for $120/month, the Run-up for $200/month, the Premium Limited for $289/month, and Premium Unlimited for $499/month.
Before purchasing a plan, you can give Helpjuice a test ride during a 14-day free trial.
Gladly is a customer-centric Zendesk alternative that prides itself on its accessibility and ease of use. Gladly helps hundreds of brands effectively communicate with their customers and foster long-lasting relationships.
Among the apps you can integrate with Gladly are Shopify, Calabrio, Big Commerce, Medallia, Flip, and Formstack.
Gladly offers two pricing options. The Hero plan for $150 per agent/month with a minimum of 10 seats includes all the essential features one would need to run a contact center. The Super Hero plan costs $180 per agent/month with a minimum of 10 seats and includes all features from the Hero plan, plus 99.9% uptime, custom reporting, extensive API capabilities, and premium support.
Help Scout’s customer support tool is most suitable for small and medium-sized businesses working in eCommerce, healthcare, and education that prioritize customer relationships.
Help Scout’s pricing tiers include the Standard package which costs $25 per user per month and the Plus tier for $50 per user per month. Both of these can be either billed monthly or annually. The most expensive plan is called Pro and you have to contact Help Scout’s customer support team to discuss this option. The Pro package can be only billed annually.
If you’re not ready to sign up for any of these just yet, you can give Help Scout a try with their 15-day free trial.
Check out a full Help Scout alternative comparison and find out how it holds up against LiveAgent.
ServiceNow provides an array of IT service management (ITSM) solutions. It enhances collaboration across departments, streamlines IT operations, and automates workflows.
ServiceNow’s Integration Hub allows you to connect software like SAP, Salesforce, Oracle, Jira, Okta, and many others.
ServiceNow is popular with companies in IT service management, development, and other IT operations. However, due to its many integrations, it can also be used in eCommerce, finance, and healthcare industries.
ServiceNow offers fully-featured Personal Developer Instances that act as a free trial for registered users. To learn more about the software’s pricing, you have to register and reach out to ServiceNow’s sales team to get a custom quote.
Gorgias is a Zendesk alternative specially designed for Shopify. Over 11 000 brands rely on its features to keep track of each customer query and build long-lasting relationships.
With Gorgia’s eCommerce-focused business model, you can pair it with third-party applications like Shopify, Magento, BigCommerce, Yotpo, Loop Returns, Aircall, and Konnektive.
Gorgias is designed to support eCommerce brands. Small and medium-sized businesses are the most suitable customers for this software, but it can be also scaled up for larger teams.
When it comes to pricing plans, Gorgias offers five of them when you pay monthly, or four when you’re billed annually. The Starter plan costs $10 for 50 tickets per month, the Basic plan comes up to $60 for 300 tickets per month, the most popular Pro plan costs $360 for 2000 tickets per month, and the Advanced plan will cost you $900 for 5000 tickets per month. If you’re looking for an even more extensive pricing package, contact Gorgia’s sales team about their Enterprise plan.
Before choosing a plaid plan, you can test Gorgia’s software with their one-week free trial.
Check out a full Gorgias alternative comparison and find out how it holds up against LiveAgent.
Every business has unique needs and requirements that their Zendesk alternative has to cover. Look at things like the number of agents, your daily customer communication volumes, the types of customer requests you tend to receive through which communication channels, what standard features will suffice, and where you need upgrades.
When choosing a Zendesk alternative, don’t give in to peer pressure and go with the “big guy”. Evaluate what your business and customer service team need and then start digging into whether you’ll go with a household name or an emerging startup.
Although it seems like a no-brainer, we can’t stress enough how important it is to not blow your budget on a solution just because it seems right at first. Circling back to the previous point, once you have a clear outline of the features and functionalities you require, do a deep dive into different solutions, and what they offer and at what price. Of course, we don’t recommend choosing something just because it is cheap, but remember that help desk software should be a helper, not a huge burden on your company’s budget.
If you can, get a free trial. That’s the best way to know what the user experience is like, how much training your staff will need, and how easy it will be to integrate a particular solution into your daily operations.
If you don’t have the option to give it a test drive, look up reviews from professionals. Read a few on different review sites, and you’ll get a pretty good picture of what the software is like. Don’t forget to look out for common customer issues as they may provide a window into your own experience.
This goes hand in hand with the first point, realizing which features your help desk tool has to have is crucial to make an informed decision. Once you’re settled on a few providers, write down their feature lists and compare the number of features, and how customizable they are. Although more isn’t always better, look for a solution that gives you the most bang for your buck.
Another important thing you should consider is how well your future customer service software solution integrates with third-party applications. The chance is you already know about a handful of integrations you’ll definitely need. For example, if you’re working in eCommerce, you’ll probably benefit from having a Shopify integration. Or if you’re planning on running a call center, Twilio comes in handy. Look for Zendesk alternative that let you integrate most, if not all, of the third-party apps you need to smoothly run your contact center.
Last, but certainly not least, don’t forget to check out the vendor’s customer support, customer service portal, and support documentation. They can offer a great solution, but if you run into problems, it’s the support you’ll turn to. When reading reviews, pay attention to mentions of customer support. You don’t want to find yourself trying to call an unreachable hotline or be continuously blown off by a poorly programmed chatbot. Look for a solution which, in case the help is needed, can provide expert support on demand.
As you can see, there is no shortage of customer service support solutions to choose from, so don’t worry that you won’t be able to find the right one for you. As long as you carefully evaluate your business needs and requirements, and stay within your budget, you can have excellent Zendesk alternative.
Take LiveAgent into consideration. Even if you have virtually a non-existent budget, LiveAgent has an answer. If you’re willing to spend a little, even $9 can get you pretty far. That’s without considering the entirely free option. LiveAgent’s multichannel customer communication, ticketing, live chat, over 200 integrations, and reliable and professional customer support is a player worth competing with Zendesk.
Try the top help desk software for free! No credit card required.
Overall software ratings from verified users on Capterra.
|Number of integrations||
LiveAgent offers free version.
Freshdesk offers free version.
Front doen't offer free version.
Kustomer doesn't offer free version.
Zoho Desk offers free version.
LiveAgent offers free trial.
Freshdesk offers free trial.
Front offers free trial.
Kustomer offers free trial.
Zoho Desk offers free trial.
Zendesk has a few main competitors. The first and biggest one is LiveAgent, followed by Zoho Desk, Help Scout, Gorgias, HappyFox, and Hiver.
When you’re searching for a Zendesk alternative, there are some basic features and capabilities that should weigh on your decision. These include ticketing software, multi-channel support, automation options, robust reporting and analytics, customization, integrations, and pricing.
It depends on the Zendesk alternative you choose. For example, if you decide to go with LiveAgent, a member of the customer support staff can migrate the data for you for free, or you can follow a step-by-step guide if you’d like to do it yourself.
Yes, there are a few free alternatives to Zendesk. The most recommended one is LiveAgent, but you can also look at Zoho Desk, Freshdesk, or HubSpot Service Hub. However, LiveAgent continuously has an upper hand in customer reviews, so that might be your first option.
As with any other Zendesk alternative, Zendesk has its advantages and disadvantages. Users have reported difficulties with complex ticket management, limited customization options, and expensive pricing plans. There is also no phone support available for all of Zendesk’s pricing tiers, which may be disconcerting to some businesses.
The answer to this question is not so straightforward. Every business has different requirements and one solution doesn’t fit everyone the same. Customers across portals like Capterra, G2, and Getapp review Zendesk at about 4.4 out of 5, while LiveAgent is on those same portals rated about 4.6 out of five.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
LiveAgent is a fully-featured help-desk software that offers a great alternative to Crisp. It has served over 15,000 businesses and 150M end-users worldwide, boosting their customer service team's productivity and increasing customer satisfaction. LiveAgent provides a 7 or 30-day free trial and requires no credit card to get started.
Are you looking for a Helpshift alternative?
LiveAgent is being highlighted as the best Helpshift alternative with a free trial period and round-the-clock customer support without the need for a credit card. The software offers an omnichannel solution for improving customer engagement and service desk feedback. It is suitable for all kinds of businesses.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
We’re available on multiple dates