Need a Zendesk alternative?

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Gorgias is designed to support eCommerce brands. Small and medium-sized businesses are the most suitable customers for this software, but it can be also scaled up for larger teams.

Gorgias pricing

When it comes to pricing plans, Gorgias offers five of them when you pay monthly, or four when you’re billed annually. The Starter plan costs $10 for 50 tickets per month, the Basic plan comes up to $60 for 300 tickets per month, the most popular Pro plan costs $360 for 2000 tickets per month, and the Advanced plan will cost you $900 for 5000 tickets per month. If you’re looking for an even more extensive pricing package, contact Gorgia’s sales team about their Enterprise plan.

Before choosing a plaid plan, you can test Gorgia’s software with their one-week free trial.

Check out a full Gorgias alternative comparison and find out how it holds up against LiveAgent.

How to choose the right Zendesk alternative?

Understand your needs

Every business has unique needs and requirements that their Zendesk alternative has to cover. Look at things like the number of agents, your daily customer communication volumes, the types of customer requests you tend to receive through which communication channels, what standard features will suffice, and where you need upgrades.

When choosing a Zendesk alternative, don’t give in to peer pressure and go with the “big guy”. Evaluate what your business and customer service team need and then start digging into whether you’ll go with a household name or an emerging startup.

Evaluate pricing and budget

Although it seems like a no-brainer, we can’t stress enough how important it is to not blow your budget on a solution just because it seems right at first. Circling back to the previous point, once you have a clear outline of the features and functionalities you require, do a deep dive into different solutions, and what they offer and at what price. Of course, we don’t recommend choosing something just because it is cheap, but remember that help desk software should be a helper, not a huge burden on your company’s budget.

Assess ease of use and user experience

If you can, get a free trial. That’s the best way to know what the user experience is like, how much training your staff will need, and how easy it will be to integrate a particular solution into your daily operations.

If you don’t have the option to give it a test drive, look up reviews from professionals. Read a few on different review sites, and you’ll get a pretty good picture of what the software is like. Don’t forget to look out for common customer issues as they may provide a window into your own experience.

Compare features and customization options

This goes hand in hand with the first point, realizing which features your help desk tool has to have is crucial to make an informed decision. Once you’re settled on a few providers, write down their feature lists and compare the number of features, and how customizable they are. Although more isn’t always better, look for a solution that gives you the most bang for your buck.

Analyze integration capabilities

Another important thing you should consider is how well your future customer service software solution integrates with third-party applications. The chance is you already know about a handful of integrations you’ll definitely need. For example, if you’re working in eCommerce, you’ll probably benefit from having a Shopify integration. Or if you’re planning on running a call center, Twilio comes in handy. Look for Zendesk alternative that let you integrate most, if not all, of the third-party apps you need to smoothly run your contact center.

Examine customer support and resources

Last, but certainly not least, don’t forget to check out the vendor’s customer support, customer service portal, and support documentation. They can offer a great solution, but if you run into problems, it’s the support you’ll turn to. When reading reviews, pay attention to mentions of customer support. You don’t want to find yourself trying to call an unreachable hotline or be continuously blown off by a poorly programmed chatbot. Look for a solution which, in case the help is needed, can provide expert support on demand.

Conclusion

As you can see, there is no shortage of customer service support solutions to choose from, so don’t worry that you won’t be able to find the right one for you. As long as you carefully evaluate your business needs and requirements, and stay within your budget, you can have excellent Zendesk alternative.

Take LiveAgent into consideration. Even if you have virtually a non-existent budget, LiveAgent has an answer. If you’re willing to spend a little, even $9 can get you pretty far. That’s without considering the entirely free option. LiveAgent’s multichannel customer communication, ticketing, live chat, over 200 integrations, and reliable and professional customer support is a player worth competing with Zendesk.