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Discover why LiveAgent is the best Zendesk alternative on the market.
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If you’re looking for a simple, affordable, and feature rich Zendesk alternative, LiveAgent might be the right choice for you.
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3 Reasons why Companies Switch to LiveAgent
Find out how LiveAgent stands out from other alternatives
Improved Satisfaction
LiveAgent’s customer support solution helps to increase customer satisfaction & improve conversion rates.
Increased Agent Productivity
Decrease the work time of your agents and solve more customer queries.
Feature Rich
With more than 175 help desk features, providing support will be a piece of cake.
Zendesk vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Zendesk
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
|
Zendesk offers ticketing in plan for $72/agent/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
|
Zendesk offers Live Chat in plan for $72/agent/month.
|
| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
|
Zendesk offers Call Center in plan for $72/agent/month.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
|
LiveAgent offers Self-Service in Ticket plan for $15/agent/month.
|
Zendesk offers Self-Service in plan for $121/agent/month.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Zendesk offers a Facebook integration in plan for $72/agent/month.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Zendesk offers a Twitter integration in plan for $72/agent/month.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Zendesk offers an Instagram integration in plan for $72/agent/month.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Zendesk offers a Viber integration in plan for $72/agent/month.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
|
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
|
Zendesk offers knowledge base in plan for $121/agent/month.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
|
Zendesk offers customer forum in plan for $152/agent/month.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
|
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
|
Zendesk offers automation and rules in plan for $72/agent/month.
|
| API
A set of functions that allow different applications to work together.
|
LiveAgent offers API functions in Ticket plan for $15/agent/month.
|
Zendesk offers API functions in plan for $72/agent/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
|
Zendesk offers IVR features in plan for $152/agent/month.
|
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls.
|
Zendesk doesn't offer video calls.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
|
Zendesk offers unlimited history in plan for $72/agent/month.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
|
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
|
Zendesk offers unlimited websites in plan for $72/agent/month.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
|
Zendesk offers unlimited chat buttons in plan for $72/agent/month.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
|
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
|
Zendesk offers unlimited tickets/mails in plan for $72/agent/month.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
|
LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
|
Zendesk offers unlimited call recording in plan for $72/agent/month.
|
| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
|
Zendesk offers unlimited 24/7 support as Ad-on.
|
Powerful Zendesk Alternative
Boost your customer support and attract new customers. Use the potential of 175+ available help desk features, including a powerful ticketing system with automation, live chat, social networks, call centre and customer portal.
Why pay for 3 different products, when you can have everything in 1 for $39/month?
Fastest Chat Widget
If you’re looking for a Zendesk alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.
A fast chat widget is the way to go if you want to convert a website visitor into a customer effectively. According to an eMarketer report, 35% more people made a purchase online after using live chat. This is because customers can have their questions answered instantly prior to purchasing.
We're Multilingual
Our customer service software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.
Powerful integrations
LiveAgent offers more than 180 seamless integrations, so you can connect all the apps you need into one platform. Connecting all the apps your customer service team uses every day can improve customer communication, response time, and overall customer experience. No additional costs charged.
Why LiveAgent?
LiveAgent is the most reviewed and #1 rated help desk software, so we think it’s a perfect alternative to Zendesk.
Get 3 products for the price of 1 – help desk, live chat and phone support are all included.
LiveAgent will help you provide excellent customer support on all support channels. With powerful workflow automation and rules, your customer support team will save time and be more productive when solving customers’ queries.
Try LiveAgent for free and decide if it suits you better than Zendesk’s help desk solution.
LiveAgent's powerful Universal inbox
Universal inbox ensures all your customer inquiries are on a single platform. Thus, all your live chats, emails, calls, social media, knowledge base, customer feedback are turned into so-called help desk tickets in a shared inbox. LiveAgent offers robust features for managing tickets, such as canned responses and private notes.
Your customer success team can use canned responses to answer repetitive questions/customer issues and internal notes to communicate within tickets (customer inquiries) privately. As a result, customer interactions are fast and effective.
LiveAgent vs Zendesk Comparison
Head over to Capterra to compare LiveAgent and Zendesk’s customer service platform ratings based on customer reviews
See why our Customers Chose LiveAgent as their Preferred Zendesk Alternative
Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to different help desks
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
What is the Zendesk alternative?
Zendesk alternative is help desk software with similar qualities and functionalities. However, the alternative might slightly differ in price, design, and customization. In addition, different companies have different preferences; thus, some businesses might benefit from other alternatives.
What Zendesk alternative should you choose?
There are many help desk software alternatives on the market these days. They vary in price, design, customization, features, and ease of use. To choose the right one, we recommend trying out the free demos. It will help you determine which one suits your company's needs the best.
Why should you use LiveAgent instead of Zendesk?
LiveAgent is reliable, easy to use, affordable, and with over 180 features that improve your agents' daily workflow.
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