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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Need a Zendesk Alternative?

If you’re looking for a simple, affordable, and feature rich Zendesk alternative, LiveAgent might be the right choice for you.

Migrate from Zendesk to LiveAgent in minutes. We offer an assisted Zendesk migration that will import all your data from Zendesk to LiveAgent. It’s free and takes only 5 minutes.

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Save more with LiveAgent

3 Reasons why Companies Switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

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Improved Satisfaction

LiveAgent’s customer support solution helps to increase customer satisfaction & improve conversion rates.

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Increased Agent Productivity

Decrease the work time of your agents and solve more customer queries.

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Feature Rich

With more than 175 help desk features, providing support will be a piece of cake.

Zendesk vs LiveAgent at a glance

Features Liveagent Zendesk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
Zendesk offers ticketing in plan for $72/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
Zendesk offers Live Chat in plan for $72/agent/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
Zendesk offers Call Center in plan for $72/agent/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service in Ticket plan for $15/agent/month.
Zendesk offers Self-Service in plan for $121/agent/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zendesk offers a Facebook integration in plan for $72/agent/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zendesk offers a Twitter integration in plan for $72/agent/month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zendesk offers an Instagram integration in plan for $72/agent/month.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Zendesk offers a Viber integration in plan for $72/agent/month.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
Zendesk offers knowledge base in plan for $121/agent/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
Zendesk offers customer forum in plan for $152/agent/month.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Zendesk offers automation and rules in plan for $72/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Zendesk offers API functions in plan for $72/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
Zendesk offers IVR features in plan for $152/agent/month.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Zendesk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Zendesk offers unlimited history in plan for $72/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Zendesk offers unlimited websites in plan for $72/agent/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
Zendesk offers unlimited chat buttons in plan for $72/agent/month.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Zendesk offers unlimited tickets/mails in plan for $72/agent/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
Zendesk offers unlimited call recording in plan for $72/agent/month.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Zendesk offers unlimited 24/7 support as Ad-on.
LiveAgent Is Competitive Advantage

Powerful Zendesk Alternative

Boost your customer support and attract new customers. Use the potential of 175+ available help desk features, including a powerful ticketing system with automation, live chat, social networks, call centre and customer portal. 

Why pay for 3 different products, when you can have everything in 1 for $39/month?

Fastest Chat Widget

If you’re looking for a Zendesk alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to convert a website visitor into a customer effectively. According to an eMarketer report, 35% more people made a purchase online after using live chat. This is because customers can have their questions answered instantly prior to purchasing.

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We're Multilingual

Our customer service software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

Powerful integrations

LiveAgent offers more than 180 seamless integrations, so you can connect all the apps you need into one platform. Connecting all the apps your customer service team uses every day can improve customer communication, response time, and overall customer experience. No additional costs charged.

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Why LiveAgent?

LiveAgent is the most reviewed and #1 rated help desk software, so we think it’s a perfect alternative to Zendesk.

Get 3 products for the price of 1 – help desk, live chat and phone support are all included.

LiveAgent will help you provide excellent customer support on all support channels. With powerful workflow automation and rules, your customer support team will save time and be more productive when solving customers’ queries.

Try LiveAgent for free and decide if it suits you better than Zendesk’s help desk solution.

LiveAgent's powerful Universal inbox

Universal inbox ensures all your customer inquiries are on a single platform. Thus, all your live chats, emails, calls, social media, knowledge base, customer feedback are turned into so-called help desk tickets in a shared inbox. LiveAgent offers robust features for managing tickets, such as canned responses and private notes.   

Your customer success team can use canned responses to answer repetitive questions/customer issues and internal notes to communicate within tickets (customer inquiries) privately. As a result, customer interactions are fast and effective.     

Ticketing feature in Help desk software - LiveAgent

LiveAgent vs Zendesk Comparison

Head over to Capterra to compare LiveAgent and Zendesk’s customer service platform ratings based on customer reviews

capterra comparison
Correct as of 12/12/2019

See why our Customers Chose LiveAgent as their Preferred Zendesk Alternative

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

What is the Zendesk alternative?

Zendesk alternative is help desk software with similar qualities and functionalities. However, the alternative might slightly differ in price, design, and customization. In addition, different companies have different preferences; thus, some businesses might benefit from other alternatives.

What Zendesk alternative should you choose?

There are many help desk software alternatives on the market these days. They vary in price, design, customization, features, and ease of use. To choose the right one, we recommend trying out the free demos. It will help you determine which one suits your company's needs the best.

Why should you use LiveAgent instead of Zendesk?

LiveAgent is reliable, easy to use, affordable, and with over 180 features that improve your agents' daily workflow.

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