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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Need a Crisp alternative?

Crisp is a powerful piece of software that provides a shared inbox and live chat. It’s great for startups and SMB’s. However, if you’re looking for a competitive Crisp alternative, consider LiveAgent.

At LiveAgent, we understand that with great software comes great customer service. That’s why we created a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time.

LiveAgent has served over 15 000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

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Go beyond messaging.
Provide multi-channel customer service.

LiveAgent streamlines multiple customer service channels into one piece of software

Save more with LiveAgent

Crisp vs LiveAgent at a glance

Features Liveagent Crisp
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
Crisp offers ticketing in plan for $30/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/user/month.
Crisp offers Live Chat in plan for $30/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
Crisp offers Call Center in plan for $113/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
Crisp offers self-service portal in plan for $113/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Crisp offers a Facebook integration in plan for $30/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Crisp offers a Twitter integration in plan for $30/month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Crisp doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Crisp doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
Crisp offers knowledge base in plan for $113/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Crisp doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Crisp offers automation and rules in plan for $113/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Crisp offers API functions in plan for $30/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Crisp doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls in All-inclusive plan for $39/agent/month.
Crisp offers video calls in plan for $30/month.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Crisp offers unlimited history in plan for $30/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Crisp doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Crisp doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Crisp offers unlimited tickets/mails in plan for $30/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Crisp doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Crisp offers unlimited 24/7 support in plan for $30/month.
Person deciding between two solutions

Powerful Crisp alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. Crisp offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Crisp alternative, consider LiveAgent. We’ve got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today with our 14-day trial, no credit card required.

Fastest chat widget

If you’re looking for a Crisp alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.

The fastest live chat on the market

3 reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

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Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

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Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

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Full of useful features

With more than 175 help desk features, providing support will be a piece of cake.

Multilingual support included

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

Why settle for less?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That’s why it’s a great alternative to Crisp. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

Better customer service means more money

See why our customers chose LiveAgent as their preferred Crisp alternative

Check out how we compare to Crisp based on customer reviews on Capterra

LiveAgent vs Crisp independent comparison

Comparison as of 27th of January 2020

See why our customers chose LiveAgent as their preferred Crisp alternative

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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FAQ

How does LiveAgent compare to Crisp?

LiveAgent offers the following extra features over Crisp: Instagram integration, Viber integration, advanced ticketing and live chat features.

What are the extra benefits of using LiveAgent over Crisp?

The extra benefits of using LiveAgent over Crisp include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

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