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What is Gravity Forms?
Gravity forms is a plugin for WordPress. It can be used to create contact forms for gathering data and information.
How can you use it?
Gravity Forms in your LiveAgent lets you know whenever a new form is submitted and when a new customer is added to the system. You can also manually add or remove customers and create new conversations with them.
Benefits
- Keep track of new submitted forms
- Manage and keep track of new/existing customers
- Start new conversations
- Better workflow
Frequently asked questions
What are Gravity Forms?
Gravity Forms is a plugin for WordPress, which allows you to create forms with no coding needed.
What are the benefits of integrating Gravity Forms with LiveAgent?
The benefits include: getting notified when a new form is submitted, keeping track of new and existing customers, smooth workflow.
Formidable Forms is a WordPress plugin for creating forms and managing entries. It can be used to track changes, add customers, and create conversations. The plugin is free and WordPress is software that helps create custom websites. There are many other integrations available with LiveAgent that can be used for customer service, including a glossary and demo opportunities.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
Google Forms is a survey administration software and part of the Google Docs Editors suite. It can be integrated with LiveAgent to manage forms from one software and receive notifications about new responses. Integration can be done via Zapier, where users can choose triggers and actions, configure sender and recipient information, and conduct a test to ensure functionality. Integration benefits include managing Google Forms from LiveAgent and receiving notifications about new responses.
