Kerio Connect

What is Kerio Connect?

Kerio Connect is an all-in-one solution for collaboration with email server capabilities. It’s functional on Windows, Mac OS, and Linux platforms. It offers a selection of features for collaboration such as scheduling, contact management, and shared calendar. Email is a vital part of this integrated workflow. 

How can you use Kerio Connect?

Kerio Connect serves as the ideal collaboration platform and email server solution for small and midsized businesses. It’s very affordable and easy to set up, maintain, and manage even for companies with smaller IT teams. The software can be set up and installed in just 10 minutes and it makes your communication safe with an antivirus and SPAM filters. Kerio Connect is able to be integrated with the LiveAgent help desk system for enhanced customer support capabilities that many help desks require to do their job efficiently. 

LiveAgent can help with many customer support tasks, cut through the clutter and organize your customer communication so it can be efficiently solved. You can automate tasks and reply faster with features such as canned messages or predefined answers. Rank agents for their performance and use gamification features to create a thriving help desk environment. To keep the energy levels up, agents can hit pause to take a break and use notes and tags to stay on track when they get back. 

Help desk features don’t support just email communication, they translate to other communication channels as well. Take your help desk a step further with live chat on your website, a fully capable digital call center, a customer portal with a knowledge base, or even social media capabilities. Add Facebook, Twitter, Instagram, and Viber account to get exactly where your customers spend their time. 

Every channel is supported by its own set of features that ensure smooth communication procedures for every agent. Check out feature pages for each of them and learn more about what makes LiveAgent a powerful help desk solution for any industry

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What are the benefits of Kerio Connect?

  • Easy to use product interface
  • Collection of security features
  • Easy set up and installation
  • Fair pricing

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Customer support can be outstanding when you're using LiveAgent. Integrate your Kerio Connect email and provide the best support for your customers.

How to integrate Kerio Connect with LiveAgent

Kerio Connect can be integrated via LiveAgent thanks to configuration options and IMAP/POP3. You can complete the process in just a few minutes. This step-by-step guide will show you how to integrate LiveAgent with Kerio Connect.

Kerio Connect homepage with free trial option
Kerio Connect homepage

Do you need to install Kerio Connect first? On the site, you will find more information as well as download links and configuration guides that educate you on how to install. Once you’re done, proceed to the next step and continue with the integration setup.

Kerio Connect pricing plans on the website
Kerio Connect pricing

Have you completed all the steps? If yes, then go to your LiveAgent account (if you don’t yet have one, start a free trial) and click on Configuration > Email > Mail Accounts. At the top of the section, click the orange Create button and select Other from the list of email providers. From the list of integration options, choose IMAP/POP3.

Integration selection in LiveAgent configuration
IMAP/POP3 in LiveAgent

Connecting Kerio Connect to LiveAgent will allow tickets to be fetched. Please fill out the Kerio Connect details in this section. Enter your username, password, and email address. Choose the type of fetch and the server details. Save your settings when you’re finished.

Kerio Connect configuration in LiveAgent
Kerio Connect configuration

Check your ticketing system and your emails from your Kerio Connect email address. Now, your customers can access fast, reliable customer service whenever they need it. Head over to our Academy page and read articles about providing customer support, or learn more about help desk software. Create more integrations with LiveAgent or take the short video tour to explore its capabilities.

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Frequently asked questions

What is Kerio Connect?

A unified communications solution with an email server, Kerio Connect is an all-in-one solution. The product is available for Windows, Mac OS, and Linux. A variety of collaboration features are available, including scheduling, contact management, and shared calendars. Email is an important component of this integrated workflow.

How to install and configure Kerio Connect?

Kerio Connect can be easily installed via their installation wizard. To do this, you only need to get the download link from the Kerio Connect website and install the software on your system. Afterward, you can follow this handy guide to learn how to configure it.

What are benefits of Kerio Connect integration?

The benefits are: easy to use product interface, collection of security features, easy setup and installation, fair pricing.

How to integrate Kerio Connect with LiveAgent?

Go to LiveAgent and open Configuration > Email > Mail Accounts. Create a new email and select Other. Select IMAP/POP3, provide your details and click Save.

How can you use Kerio Connect?

For small and medium businesses, Kerio Connect serves as an ideal collaboration platform and email server. For companies with small IT teams, it is easy to implement, maintain, and manage, and it is very affordable. Setup and installation of this software take just 10 minutes, and it protects your email and internet communication by using anti-virus and spam filters. In order to provide highly effective customer support, Kerio Connect can be integrated with the LiveAgent help desk system.

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