What is Google Calendar?
Google Calendar is a free calendar app for all available operating systems. It’s used to schedule events, set up reminders and it’s easily shareable with your colleagues.
How can you use it?
Google Calendar in your LiveAgent dashboard helps you keep organized and follow important events, appointments, and reminders. Get notifications about new calendars, added events, starts, and ends of events, cancellations, and other important information. You can also create calendars, events, and update them manually from LiveAgent’s dashboard.
- Create and get notified about events and calendar updates
- Manage and update your event information
- One solution, no more switching between apps
Frequently asked questions
What is Google Calendar integration?
Google Calendar integration allows you to manage all your events from one interface - LiveAgent. As a result, you'll never miss out on an important event ever again.
What are the benefits of Google Calendar integration inside LiveAgent?
Saves time (no switching between platforms), has the ability to update events from LiveAgent and sends notifications about new events or any changes.
LiveAgent offers search widgets on websites that enable contextual help, suggesting knowledge base articles based on keywords the user types. This helps improve the customer experience and reduce submitted tickets. Contextual help provides necessary information directly in the interface to help the client overcome their problem. The system recognizes the user's location and suggests the best articles to address their needs. LiveAgent's search widgets provide contextual help on any site, based on keywords entered, drawing from the knowledge base.
Google Forms is a survey administration software and part of the Google Docs Editors suite. It can be integrated with LiveAgent to manage forms from one software and receive notifications about new responses. Integration can be done via Zapier, where users can choose triggers and actions, configure sender and recipient information, and conduct a test to ensure functionality. Integration benefits include managing Google Forms from LiveAgent and receiving notifications about new responses.
Live chat agents are employees who respond to customer queries via live chat, requiring computer proficiency, product knowledge, and multitasking abilities. They should communicate professionally and respond to queries within three minutes. To improve their efficiency, companies can use tools such as typing tests and customer service software with features like a customer portal. LiveAgent provides a free trial for handling all customer inquiries from one interface. Customer service agents cannot perform tasks beyond their technical capabilities or restricted by the law.