Socialbakers

What is Socialbakers?

Socialbakers is an AI-powered marketing company with a focus on social media. They run a marketing suite that contains several powerful tools for media management. They include Analytics (for competitive insights and benchmarking), Builder (a publishing tool), Ads (Ad management on social media), Listening (for following conversations around specific brands), and Professional Services for consultation.

How can you use it?

Socialbakers integration for LiveAgent can help you with social media management, answering, and ticketing. Your Socialbakers Community platform will follow your social media, such as Facebook and Twitter, and extract all the important information. After integrating it with LiveAgent a user account is created in Socialbakers. This user can be then assigned to communication. Each time an issue or an inquiry is created in Socialbakers, it can be assigned to an agent in LiveAgent.

Benefits

• Keep track of your social media accounts
• Ticketing system organizes comments, messages, mentions and more
• Everything is in one convenient dashboard
• Reply instantly via ticketing system
• Increase your workflow