Socialbakers is an AI-powered marketing company with a focus on social media. They run a marketing suite that contains several powerful tools for social media management.
They include Analytics for competitive insights and benchmarking, Builder – a publishing tool, Ads for ad management on social media, Listening for following conversations around specific brands, and Professional Services for consultation.
Socialbakers integration for LiveAgent can help you with social media management, answering, and ticketing. Your Socialbakers Community platform will follow your social media, such as Facebook and Twitter, and extract all the important information.
After integrating it with LiveAgent a user account is created in Socialbakers. This user can be then assigned to communication. Each time an issue or an inquiry is created in Socialbakers, it can be assigned to an agent in LiveAgent.
LiveAgent help desk software can improve all customer interactions from one unified contact center. Build better customer relationships and improve customer satisfaction with the help of our social media features.
LiveAgent’s social media ticketing features let you handle communication from Facebook, Instagram, and Twitter within one multi-channel ticketing system. Social media messages, comments, posts and chat messages can be handled from LiveAgent and you don’t have to switch between apps.
Follow the guide below to learn how to integrate Socialbakers with LiveAgent. Note that you have to have a paid Socialbakers plan to get access to the full settings and finish the integration process with LiveAgent.
The integration is now finished and you can see social media comments in LiveAgent. Have a look at LiveAgent social media features to see how you can use them further, or watch the tour video to get the full view of LiveAgent features.
Socialbakers is a social media marketing platform that helps you understand your audience, create suitable content, and ultimately improve engagement.
- better workflow
- the ability to respond from the help desk system
- organized tickets, comments, and mentions
Create a new user with LiveAgent credentials in Socialbakers. Create a rule for LiveAgent user in Tasks automation. That's it.
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A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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