What is ConvergeHub?
ConvergeHub is a Customer Relationship Management (CRM) solution available for a fair price. It allows users to manage leads, contacts, user accounts, and deals from one convenient solution. ConvergeHub provides customer insights to empower sales representatives and offers automation of repetitive sales tasks. It can increase efficiency, help you keep track of customer data, help you manage your sales processes, and make your work easier.
How can you use ConvergeHub?
Store, organize and keep track of customer information with ease. ConvergeHub makes the ideal solution for companies looking to use a reliable Customer Relationship Management solution. It can empower your sales processes, help you keep track of customer data such as their contacts, likes, dislikes, or personal interests. ConvergeHub can also be a great addition to your customer support in combination with LiveAgent. Thanks to Zapier, simple integrations allow you to perform automated actions such as adding customer data or creating billings.
Manage your customer support desk with ease thanks to LiveAgent’s help desk with CRM capabilities. LiveAgent can smoothly integrate with a number of CRM solutions to help you manage customers and improve your customer communication. Our fully featured solution can help you manage contacts interchangeably between your CRM and your help desk with a variety of features.
Our ticketing features include a universal inbox that can store communication coming from any customer channel and seamlessly distribute it amongst customer support agents and salespeople alike. Set up rules to automate mundane tasks and focus on the important, or set up canned messages to quickly reply to common questions while maintaining a professional attitude towards every customer.
What are the benefits of using ConvergeHub?
- Flexible and easy to use
- Collaboration features
- Supports sales, marketing, support and billing
- Customer insights and reports
Provide awesome customer support
Start working with a multi-channel customer support solution that integrates with your favorite apps
How to integrate ConvergeHub with LiveAgent via Zapier
Connect your LiveAgent and ConvergeHub accounts simply via Zapier and create your own integration. What makes it great is that you can customize the type of integration with multiple options. Take a look at the guide below that can show you an example of integration between LiveAgent and ConvergeHub.
- First of all create your Zapier account or log in if you already have one. Then go to the LiveAgent + ConvergeHub integrations page. Now you can select a trigger and an action. You can choose from a variety of options, so think about what you want your integration to do. Once you picked your trigger and integration, click on the connect LiveAgent + ConvergeHub button and click on Get Started.
- The next steps will take you through trigger and action configuration. You will have to connect both app accounts with Zapier, so it can access necessary data to create your integration. Afterwards you can customize the integration, called Zap. The last necessary thing is to test the Zap before you put it in action, to ensure it will work as expected. When you’re done, turn on the Zap and the integration is finished.
Once the Zap is turned on, the integration is complete. It is entirely possible to create more Zaps with different settings to create more integrations for your apps. Learn how to get the most out of Help Desk software by browsing the LiveAgent academy pages.
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Frequently asked questions
What is ConvergeHub?
ConvergeHub is a Customer Relationship Management (CRM) solution. With one easy-to-use tool, users can manage leads, contacts, user accounts, and deals. ConvergeHub provides sales representatives with customer insights and automates repetitive sales tasks. Your work will be more efficient, you will maintain track of customer data, your sales process will be better managed, and you can be more productive.
How can you use ConvergeHub?
Manage customer information easily by storing, organizing, and tracking it. Customers looking for Customer Relationship Management solutions will find ConvergeHub the perfect solution. By using this software, you can improve your sales process and keep track of customer information such as their contacts, likes, dislikes, and personal interests. Using ConvergeHub in conjunction with LiveAgent can also be a fantastic addition to your customer support.
What are the benefits of using ConvergeHub?
The benefits are: flexible and easy to use, collaboration features, supports sales, marketing, support, and billing, customer insights and reports.
How to integrate ConvergeHub with LiveAgent?
LiveAgent and ConvergeHub can be easily integrated via Zapier service, which allows you to create custom workflows. Select trigger and action to create custom integrations tailored for your purpose. Take a look at this article that describes the integration process further.
Contact center software is a communication and collaboration application that enables companies to manage high volumes of inbound and outbound customer communication across a range of channels. It has evolved with rapid advancements in CRM, machine learning, and AI, and is now more affordable with cloud-based solutions. LiveAgent is a preferred cloud-based contact center solution suited for small and medium-sized businesses. Core components include Automatic Call Distribution, Interactive Voice Response, Computer Telephony Integration, Outbound Dialer, Real-Time Call Monitoring, Reporting and Analytics, Multi-Channel Integration, and Workforce Management. Contact centers are broader in their scope than call centers, handling all types of communication channels.
CRM software is designed to manage and analyze customer interactions, store customer information, and improve customer relationships. It can benefit businesses of all sizes and types, such as small businesses, e-commerce businesses, B2B companies, and nonprofit organizations. CRM systems automate tasks, collect and analyze customer data, and provide better knowledge of customers. They can increase productivity, improve collaboration within companies, and provide better customer service. Key features of CRM software include contact management, lead management, sales management, and marketing automation. By implementing CRM software, businesses can increase sales, improve customer retention, and build long-term relationships with their customers.
Contact center software is a technology that sends customer contacts across various channels to customer service representatives, improving efficiency and productivity. LiveAgent is a software for a contact center that provides multichannel solutions for help desks. Important features for contact center software include automatic call distribution, multi-level IVR, and synchronization with business tools.
Ticket/Customer insights (CRM)
CRM software stores important information about customers, including contact information, past purchases, communications, and specific details about their interactions with a business. Custom ticket and customer fields can be used to disclose more information and improve the customer experience. LiveAgent’s built-in CRM integrates with platforms like Shopify and offers customizable fields for users. Having a CRM can improve customer satisfaction and retention, identify high-value clients, personalize marketing and sales messages, and increase sales and efficiency. LiveAgent offers over 40 third-party integrations and knowledge resources for users.
