Help Desk Migration by Relokia

What is Help Desk Migration?

Help Desk Migration is an online service that enables you to migrate data between on-premise and cloud-based help desk systems. No special skills or knowledge required. 

Benefits of using Help Desk Migration

The service saves you countless hours needed to move data between help desk platforms.  

For most companies, data migration is a painful process. Some consider using the API and writing their own migration tool, while others figure out a way to move their data manually. Both methods take a lot of time and effort. But most importantly, pulling your human resources away from their jobs costs more than using an automated data migration tool. 

With Help Desk Migration service, you can: 

• Quickly and effortlessly migrate data between help desk platforms of your choice.
• Save a significant amount of money.
• Run test imports as many times as necessary. 
• Customize your migration to meed the specific needs of your organization.
• Keep the integrity of customer support data as well as retain a complete history of interactions between you and your customers. 

What data can be migrated? 

Depending on the source help desk, you might be able to migrate: 

• Tickets.
• Agents and Groups.
• Contacts and Companies.
• Tags.
• Attachments.
• Public and Private Notes.
• Custom fields.

How to use Help Desk Migration with LiveAgent 

1. Go to the Help Desk Migration website and create your account. 
2. Begin your migration by selecting the source help desk. Specify the necessary credentials and move to the next step 
3. Select the target help desk and specify the necessary credentials so that the tool could tun the migration for you. Move to the next step. 
4. Select the data you want to migrate. During this step, you also have to match up the source and target ticket fields for the data to translate correctly. If you feel like you need assistance with this step, then reach out to the Help Desk Migration support team. 
5. Run a test to see how the migration works. Carefully check the outcome of the migration before continuing.
6. If you’re happy with the results, begin the migration process. 

Besides, the team at Help Desk Migration can personalize your order to meet the specific needs of your business. To request a custom migration, leave a message in the live chat, or raise a ticket.

FAQ