What is Xero?

Xero is an accounting platform used for invoicing, reporting, bank reconciliation and more.

How can you use it?

Use Xero integration to create or manage new bills, orders, payments, contacts, quotes, invoices, receipts. You can also use it to get notified about news or any changes in them.


  • Track and manage your invoices, reports and more
  • Create tasks and other actions from one software
  • Manage your customers or add tasks and comments
  • No more switching between apps

How to integrate Xero with LiveAgent via Zapier

You can use Zapier to integrate Xero with LiveAgent. Zapier makes the integration process between two apps a piece of cake. It’s a matter of minutes and you don’t need any coding experience. 

The first thing you’ll need is a Zapier account. You can create one here. When you’re done, simply log in and continue to the LiveAgent + Xero integrations site

Xero and LiveAgent integration page on Zapier
Xero + LiveAgent integration page

Scroll down at the page until you see the Connect LiveAgent + Xero in minutes section. You can select your trigger and action in this section. A trigger in one app will cause an action in the other. Consider what you want your integration to do and make a selection.

After that, proceed by clicking the blue button below. As an example for this guide, we picked Xero trigger New Bill and LiveAgent action New Conversation.

New bill trigger and create conversation action in LiveAgent and Xero integration
Selected trigger and action

In the next section, you need to configure the Xero trigger. Log into your account and provide necessary data permissions. The configuration is a matter of clicking a few simple options. 

Xero trigger configuration options on Zapier site
Xero trigger configuration

The next part is testing your trigger. You can skip this test but we recommend you to try it out to prevent any issues.

Xero trigger test on Zapier integrations
Xero trigger test

Now it’s time to configure the LiveAgent action. This setup requires filling out a few fields, such as the sender and recipient email, message subject, and more. This will vary depending on the integration you decided to create. Note that the message sender email cannot be the same as the ones you use for your LiveAgent account. 

LiveAgent action configuration options on Zapier site
LiveAgent action configuration

When you’re done, do a final integration test to see if it works. In case you run into any trouble, Zapier has a handy troubleshooting guide available at the site. 

A successful test of a Xero and LiveAgent integration on Zapier
A successful integration test

Now you can see the integration at work. Anytime there is a new bill added in Xero, you will receive a ticket in the LiveAgent ticketing system. 

A new bill added to Xero for LiveAgent integration test
Bills view in Xero
A new conversation has been sent to LiveAgent ticketing system after successful integration with Xero
A new conversation sent to LiveAgent

Feel free to return to the site and create more integrations for your LiveAgent help desk. 

Frequently asked questions

What is Xero?

Xero is cloud-based accounting software, primarily used by small businesses. With Xero, you can: schedule and store payments, claim expenses, track projects.

How can you utilize Xero integration with LiveAgent?

Xero integration in LiveAgent allows you to: manage bills, payments, orders, invoices, receipts, and get notifications about news and changes.

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