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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Google Analytics

Please follow the below outlined integration guide to start using Google Analytics with LiveAgent.

  • Login to your LiveAgent dashboard and go click Configure.
  • Click System and Plugins.
  • Find “Live Chat Tracking” and activate it by clicking the slider.
Google Analytics

What is Google Analytics?

Google Analytics is a free Web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes.

How can you use it?

Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat to conversions of your website visitors to customers or the impact of your agents to your company’s sales.

Events generate javascript commands directly into your webpage, where a chat is started. The plugin can be used for signaling chat events to your web application and start specific javascript functions or change the content of your webpage based on the running chat sessions.

Options to track:

  • Start chat
  • End chat
  • Start chat
  • Every agent message
  • Every customer message


What is Google Analytics?

Google Analytics is a tool that allows you to track valuable marketing information. 

How do I integrate Google Analytics with LiveAgent?

Here is a quick step-by-step guide:

1. Log in to your LiveAgent account

2. Navigate to Configurations > System > Plugins

3. Activate Live Chat Tracking

Back to Integrations Create account for FREE

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