Google Analytics

Track events of live chat sessions in Google Analytics.

What is Google Analytics ?

Google Analytics is a free Web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes.

Track events of live chat sessions in Google Analytics. Thanks to these data you can evaluate impact of live chat to conversions of your website or impact of your agents to your company’s sales.

Events generate javascript commands directly into your webpage, where a chat started. Plugin could be used for signalling chat events to your web application and start specific javascript functions or change content of your webpage based on running chat session.

Options to track:

– Start chat

– End chat

– Every agent message

– Every customer message