Please follow the below outlined integration guide to start using Google Analytics with LiveAgent.
Google Analytics is a free Web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes.
Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat to conversions of your website visitors to customers or the impact of your agents to your company’s sales.
Events generate javascript commands directly into your webpage, where a chat is started. The plugin can be used for signaling chat events to your web application and start specific javascript functions or change the content of your webpage based on the running chat sessions.
Google Analytics is a tool that allows you to track valuable marketing information.
Here is a quick step-by-step guide:
1. Log in to your LiveAgent account
2. Navigate to Configurations > System > Plugins
3. Activate Live Chat Tracking
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