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Please follow the below outlined integration guide to start using Google Analytics with LiveAgent.
- Login to your LiveAgent dashboard and go click Configure.
- Click System and Plugins.
- Find “Live Chat Tracking” and activate it by clicking the slider.
What is Google Analytics?
Google Analytics is a free Web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes.
How can you use it?
Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat to conversions of your website visitors to customers or the impact of your agents to your company’s sales.
Events generate javascript commands directly into your webpage, where a chat is started. The plugin can be used for signaling chat events to your web application and start specific javascript functions or change the content of your webpage based on the running chat sessions.
Options to track:
- Start chat
- End chat
- Every agent message
- Every customer message
Frequently asked questions
What is Google Analytics?
Google Analytics is a tool that allows you to track valuable marketing information.
How do I integrate Google Analytics with LiveAgent?
Here is a quick step-by-step guide: Log in to your LiveAgent account. Navigate to Configurations > System > Plugins. Activate Live Chat Tracking.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent, a customer service software, recently received 19 awards in Q1 of 2021 from prominent software review platforms such as GetApp and G2. The software uses machine learning applications like chatbots, virtual assistants, email verification tools, and behavioral/trend analysis tools to improve the customer experience. LiveAgent has also released updates to improve the software and fix various concerns. The company aims to provide customer service software that integrates with various systems for startups.
Google Forms is a survey administration software and part of the Google Docs Editors suite. It can be integrated with LiveAgent to manage forms from one software and receive notifications about new responses. Integration can be done via Zapier, where users can choose triggers and actions, configure sender and recipient information, and conduct a test to ensure functionality. Integration benefits include managing Google Forms from LiveAgent and receiving notifications about new responses.
LiveAgent provides updates and discounts via their newsletter and can be contacted through various sales and social media channels. Their service is currently building a LiveAgent dashboard for new sign-ups, with login details to be sent via email. LiveAgent uses cookies on their website and offers one-on-one demos for businesses interested in their services. Contact forms and live chat are also available after accepting cookies.
