Cisco Secure Email

What is Cisco Secure Email?

Cisco Secure Email is an email server solution ideal for large companies that need a secure email solution. Its high level of security is its key feature and makes it the go-to solution for companies the require a high level of protection. It offers antivirus, spam protection, phishing protection, domain protection, spoofing protection as well as encryption options. 

How can you use Cisco Secure Email?

Cisco Secure Email is the go-to solution for larger companies and corporations that need to connect a large number of email accounts. Cisco provides amazing security options that ensure your conversations will be safe. It has some of the best options for protecting email connection with antivirus and antispam as standard features. Phishing and domain protection, spoofing protection, and encryption can prove to be very handy when working with sensitive information. Cisco Secure Email can be integrated with LiveAgent ticketing software. This can highly enhance its customer support capabilities while providing a high level of data protection.

LiveAgent can help organize your email communication and convert it into tickets that can be easily solved from the interface. Ticketing is also heavily supported by productivity features that allow you to be more efficient. Take a look at the universal inbox, canned messages, or split tickets to see how useful they can be to each customer support agent. Make use of automation rules to automate repetitive tasks and create time for more important matters. 

Besides email communication, LiveAgent can handle more customer support channels. Enjoy access to live chat, call center, customer portal, or social media. Add Facebook, Twitter, Instagram, and Viber to enhance your social media capabilities. Every customer service channel is supported by its own range of features to make your work easier. Have a look at the full list of features and find out how they can help you out in various situations. 

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What are the benefits of Cisco Secure Email?

  • Strong cybersecurity approach
  • One of the safest email servers
  • Ideal for big companies
  • Protection against phishing and more

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How to integrate Cisco Secure Email with LiveAgent?

You can integrate Cisco Secure Email with LiveAgent’s ticketing system using IMAP/POP3. Click the LiveAgent configuration option to access this option. Below you will find a step-by-step guide for integrating Cisco Secure Email with your ticketing system.

Cisco Secure Email website
Cisco Secure Email Website
  • Do you need to get Cisco Secure Email first? Go to the Cisco Secure Email website and opt for a free trial before you pay for a plan. After you have set up Cisco Secure Email, switch to LiveAgent and continue with the next steps.
Cisco Secure Email website with trial signup
Cisco Trial
  • Go to your LiveAgent account once Cisco Secure Email is set up and ready to use. Create your free trial first if you don’t have one yet. You can now add your email in Configuration > Email > Mail Accounts by clicking the Create button at the top. The email provider list will open. Choose Other at the bottom, then select IMAP/POP3 from the next window.
IMAP/POP3 or Forwarding selection in LiveAgent
Cisco IMAP/POP3 connection
  • To complete the integration, you need to provide your Cisco Secure Email details to LiveAgent. You will be asked to provide your username, password, and email address. You can then select a fetching method and specify server information. Make sure to select the department that will handle tickets from this email address. At the bottom of the window, click the Save button when you are satisfied with your configuration.
Cisco integration with filled out details in LiveAgent
Cisco details

You’re finished and LiveAgent will now fetch Cisco emails into your ticketing system. Feel free to add more email accounts, or create more integrations. Check out LiveAgent Academy to learn about providing customer support, or watch the tour video below to learn more about LiveAgent. 

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Frequently asked questions

What is Cisco Email Security?

Large companies that require a secure email solution can benefit from Cisco Secure Email. A high level of security makes this a top choice for businesses requiring high levels of protection. With this software, you can protect yourself against spam, phishing, domain hacking, spoofing, and stealing.

How can you use Cisco Email Security?

Cisco Secure Email is the perfect solution for larger organizations and corporations that need to connect numerous email accounts. With its standard features of antivirus and antispam, it offers some of the best protection against email attacks. When dealing with sensitive data, phishing and domain protection, spoofing prevention, and encryption can be very helpful. You can integrate Cisco Secure Email with LiveAgent ticketing software.

What are the benefits of Cisco Email Security integration?

Benefits are: strong cybersecurity approach, one of the safest email servers, ideal for big companies, protection against phishing and more.

How to integrate Cisco Email Security with LiveAgent?

Go to LiveAgent and open Configuration > Email > Mail Accounts. Create a new email and select Other. Select IMAP/POP3, provide your details and click Save.

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