VoIP.ms is a VoIP provider striving for the best quality local and international connections for all the customers around the world. The company provides highly flexible, feature-rich cloud-based communications services.
Their overall goal is to be reliable, flexible, and affordable. The company was established in 2007 with offices in Canada, the United States, and Mexico.
You can use LiveAgent in conjunction with VoIP.ms to create your very own virtual call center. Simply connect your VoIP.ms phone numbers and start providing phone support from any device. Once your number is connected, you can save your contact phone numbers, create Interactive Voice Response (IVR) trees to route the calls to the right departments, make one-on-one calls, or video calls, and much more.
Call centers are considered essential for increasing customer satisfaction and providing a great customer service experience. You can use them to improve customer service, make sales calls, gather customer feedback via surveys.
Together with other efficient customer tools such as real-time customer chat, ticketing system, social media, or knowledge base, you can create the ultimate help desk that streamlines messages from every communication channel. Have a look at the video down below to see the call center feature capabilities of our multifunctional software.
VoIP.ms is an independent company that charges you for the provided services. However, the integration with LiveAgent is free of charge. As long as you have active VoIP.ms and LiveAgent subscriptions, you can connect the two apps and create a call center.
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There is no need for an integration plugin, thanks to LiveAgent’s built-in features. When creating a new number for your phone center, you can just select VoIP.ms as your provider. Follow the guide below to learn how to connect your VoIP.ms number with LiveAgent.
Your VoIP.ms number is now connected with LiveAgent and you can start making and receiving customer calls. If you want to learn more about providing call center customer support, have a look at the LiveAgent academy. Alternatively, check out our product tour video to see all that LiveAgent has to offer.
VoIp.ms is a VoIP provider. VoIP stands for Voice over IP. Simply put, you can make and receive calls with an internet connection.
There are a couple of benefits of having a VoIP number. For instance, your company can easily operate from many devices, through multiple numbers and locations. It is highly reliable, cost-efficient, and it improves the customer experience.
LiveAgent provides VoIP.ms integration without any additional charges. But, VoIP.ms charges for its services independently.
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