Sipgate is a leading European telecommunication company since 2004. LiveAgent offers the option to integrate VoIP numbers into your call center, thus partnered with Sipgate to create a seamless user experience.
If you would like to connect your VoIP number with LiveAgent, there won´t be any additional charge.
The first step is to contact Sipgate. If you are not already a customer of Sipgate, you need to obtain the necessary credentials such as a VoIP number. The second step is connecting the Sipgate VoIP number in LiveAgent, which you can do from your LiveAgent account since Sipgate is already a part of LiveAgent. Navigate based on the screenshot:
After that, search for Sipgate and add the necessary information, and you can use your VoIP number right away.
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CTI stands for Call Telephony Integration. This integration is for your call center customer support/service. It is usually an integration that boosts the productivity of your customer representatives.
There are plenty of options on the market these days. But, to choose the right software for your company, you need to determine things such as pricing, features, and so on. If you are looking for a package deal, LiveAgent is a ticketing support software that includes: Call center, Live Chat, Email, Social Media, and Knowledgebase. You can handle all your tickets from one interface. If you are still unsure, try out a 14-day free trial in LiveAgent.
There are no additional fees to implement Sipgate in LiveAgent. You only need to have a subscription with LiveAgent as well as Sipgate.
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