What is Jira?

Jira is a bug, issue, and project tracking software. Today, it has evolved into one of the most powerful work management tools available on the market and is utilized by teams all over the world that focus on product management, project management, agile, software development, bug tracking, and task management.

How can you use it?

Jira has multiple purposes and offers various solutions for your workflow.

Issue tracking & management

Jira lets you create tasks, assign them to individuals and teams, set priorities, and track their progress. It also lets you move tasks in-between stages of development for maximum workflow transparency.


With Jira, you can create comprehensive reports to understand the progress of specific projects better. For example, Jira can track how much you spend on each project to accommodate your workflow to your budget.

Scrum and Kanban

Jira provides ready to use scrum and kanban boards. These boards serve as task management hubs that house different tasks within a project. By utilizing these boards you can provide more transparency to the workflow of different teams.


When you connect Jira with your LiveAgent account, you’ll be able to:

  • View tickets connected to Jira tasks inside LiveAgent
  • Merge tasks with tickets from specific customers
  • Search for Jira tickets directly in LiveAgent

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.